Lilac & Mila Reviews

Name: Lilac & Mila
Rating: 4.71

4.7 Rating 2,369 Reviews

92 %

of reviewers recommend Lilac & Mila

Company Reviews

Metrics

4.7

Based on 2,369 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I love the variety of products available and the quick and reliable service available with Lilac and Mila, great job all round!”

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Posted 2 years ago

Hi Kirsty! Thanks a million ❤🥰 We are so happy to hear that you are satisfied with your experience with us! It means the world to us Xx Love the Lilac and Mila Girls

Posted 2 years ago

“I ordered a Jaase brand top using a credit note from a previously returned order. The top arrived promptly and fit as described. The top has tassles on it and arrived with the tassles matted and tangled like it had been through the wash. If it weren’t for this, I would’ve given 5 stars.”

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Posted 2 years ago

“Great speedy service, love the exclusives please bring out more and some re releases of some old prints, thanks”

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Posted 2 years ago

Hi gorgeous, Thank you for the lovely feedback ❤🥰 Feel free to join our Facebook group: Lilac and Mila ~ The Girl's Chat... We conduct a few polls and often ask the beautiful ladies in there which prints they would like to see restocked Xx

Posted 2 years ago

“Beautiful service live the point system and fast delivery thankyou”

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Posted 2 years ago

Hi Sharon, Thank you for taking the time to leave such kind feedback! ❤ We are so glad to hear that you are satisfied with your experience... Also very glad to hear that you like our rewards system 😘 The Lilac and Mila girls Xx

Posted 2 years ago

“Loving my dresses I actually buy my dresses at our mall then I saw your name and looked online and found yous there I was so excited because the shop I go to the dresses are sold sooo fast in store thankyou beautiful dresses great fit and designs.”

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Posted 3 years ago

Hi Mary, Thank you so much for your kind words 😊 We are so glad to hear that you have had a good experience with us Xx It means the world !

Posted 2 years ago

“Great service & fast delivery thank you”

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Posted 3 years ago

Thank you lovely ! Your feedback means the world 😘❤

Posted 2 years ago

“Very fast and great quality..”

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Posted 3 years ago

Thank you so much for the kind feedback! We are so grateful to hear that you have had a positive experience with us 🥰

Posted 2 years ago

“The fabric is lovely and flows beautifully can’t wait to wear it”

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Posted 3 years ago

Hi gorgeous, Thank you for the feedback! We are so glad to hear that you love your garments ❣😘 The Lilac and Mila girls Xx

Posted 2 years ago

“Beautiful dress. Love the colour and very comfy to wear!”

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Posted 3 years ago

We are so glad to hear that you loved your Grace Print Molly Mini Dress ❤🥰

Posted 2 years ago

“Beautiful products and good customer service. My only suggestion for improvement would be to have some larger sized models so that other women who are over size 16 can see how the garments float and sit on a larger figure. Video is also really helpful to see how a garment moves with walking, turning etc.”

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Posted 3 years ago

Hi lovely! Thank you for the kind words and feedback 💕 We completely agree with you and that is something we are constantly working hard on with our suppliers.. In the meantime, there are actually a few things we are doing to show the garments on different body types. We currently work with some beautiful ladies ranging from sizes 8 to 20. Various content including videos, try-ons and photos is uploaded to our social media pages weekly. We also try to include the sizes in every post to make things as easy as possible for you lovelies. Make sure to follow our Instagram @Lilacandmila to view these posts 🌺 Additionally, we have also created a group on Facebook called Lilac and Mila - The Girl's Chat. In this group, all of our beautiful customers share sizing advice and photos of the garments on. Hope that helps ❤ The Lilac and Mila girls Xx

Posted 2 years ago

“The rayon in their products is top quality Easy website to shop and very speedy delivery ,I live in regional NSW and do a lot of online shopping there are only a few company’s that have quick delivery and Lilac & Mila are one of them”

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Posted 3 years ago

“The top I purchased would have to be the biggest make I’ve ever seen! Purchased a 20, as everything top I own is a 20, and it was way too big so exchanged for a 16 and still need to alter it….,,,,”

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Posted 3 years ago

Hi lovely, We're incredibly sorry to hear that you've had some trouble with the sizing! May I ask which top you purchased? There are a few tops up on our website that we do recommend sizing down for.. To make things a little easier for you ladies, we provide measurements of each garment/size next to the item on the website. We also add a size guide 🥰 You are also always more than welcome to message / email us if you would like us to provide additional / more personalised measurements. We look forward to hearing from you, Lilac and Mila Xx

Posted 2 years ago

“Love love all my dresses I have purchased over the last year. Lost one star as the website can be a nightmare to navigate.”

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Posted 3 years ago

Hi Leonie 💕 Thank you for your kind words! We are so glad to hear that you love your dresses 🌺 We are however incredibly sorry to hear that you find our website a little difficult to navigate. Are there any particular reasons as to why you find it challenging? We are constantly working on making improvements to ensure that our customers' experience is as simple and enjoyable as possible. We would therefore love to hear any recommendation you may have. We look forward to hearing from you, Lilac and Mila Xx

Posted 2 years ago

“I ordered three beauties Jaase dresses. They’re all stunning, the customer service was great and speedy delivery!”

Lilac & Mila 5 star review on 14th January 2022

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Posted 3 years ago

Hi beautiful, You look stunning! 🙌💕 Thank you for your kind words .. We are so glad to hear you've been happy with your experience at Lilac and Mila. It means the world to us 🥰 We can't wait to see what you pick next, The Lilac and Mila girls Xx

Posted 2 years ago

“Quick delivery and lovely service and communication. Happy with purchase, nice clothing🙂”

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Posted 3 years ago

Hi Lovely, We are so glad to hear that you are happy with your recent purchase. Hearing your feedback means the world! Love, the lilac and mila girls xx

Posted 3 years ago

“The most beautiful dresses I have ever owned. I am usually not one to wear dresses as I find them unflattering on me but I think these will become a new obsession. Everything about them from the material, cut and designs are perfect!”

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Posted 3 years ago

Hi Lovely, Thank you so much for taking the time to leave us such kind feedback! We are so glad to hear you love your new Lilac and Mila pieces & the service you have received - it means the world to us! Love, the lilac and mila girls xx

Posted 3 years ago

“Well made gorgeous material, vibrant and lovely patterns. Quick postage and very prompt communication. I love Lilac and Mila!”

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Posted 3 years ago

“Very happy with my dress I ordered will definitely recommend you to my family and friends”

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Posted 3 years ago

Hi Lovely, We are so glad to hear that you are happy with your recent purchase. Hearing your feedback means the world! Love, the lilac and mila girls xx

Posted 3 years ago

“Very helpful staff. Quick response via email and speedy delivery. Fabulous pieces of clothing items.”

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Posted 3 years ago

Hi Lovely, We are so glad to hear that you are happy with your recent purchase. Hearing your feedback means the world! Love, the lilac and mila girls xx

Posted 3 years ago

“Great service and super fast delivery”

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Posted 3 years ago

Hi Lovely, We are so glad to hear that you are happy with your recent purchase. Hearing your feedback means the world! Love, the lilac and mila girls xx

Posted 3 years ago

Lilac & Mila is rated 4.7 based on 2,369 reviews