Lilac & Mila Reviews

Name: Lilac & Mila
Rating: 4.71

4.7 Rating 2,381 Reviews

92 %

of reviewers recommend Lilac & Mila

Company Reviews

Metrics

4.7

Based on 2,381 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Lilac & Mila 5 star review on 13th May 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have bought several Jasse dresses from Lilac & Mila, I like the emails, I like the website, (though loading a specific item to look at then takes you back to the first page after which is a drag) & I have found delivery & follow up very easy. Thank you. Reasonable prices, great fabrics”

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Posted 4 years ago

“Considering the quarantine & impressed with the online response experience. Seems like business as usual. Received dress very quickly. Size perfecto”

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Posted 4 years ago

“My first experience with you was ok. Was very annoyed that in a matter of a couple of days the entire website had an easter 50% OFF.”

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Posted 4 years ago

Hi lovely, We're incredibly sorry to hear that you are not 100% satisfied with your recent experience with us. Due to the Nature of a sale we do have to have a start and end date, however we are incredibly sorry to hear that you have missed it by a few days. We do aim to have frequent storewide sales and have one upcoming shortly so make sure to keep your eyes peeled for it xx If you wish to return your items, we can have a free return label sent to you and organise a home pick up for you. Can you please let us know what you would like us to do to make this experience better for you? We hope to hear from you soon. Thanks a million. The Lilac and Mila Team! Xxx

Posted 4 years ago

“Hi Lilac & Mila, I liked both dresses I purchased however, the Ario Kensey dress was missing the fabric tie shown in the online photo. I did email you after I received the order but not had any reply as yet. Thanks”

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Posted 4 years ago

Hi lovely, We're incredibly sorry to hear about your recent experience with us. I've just checked our junk folder and have just found your email - we have a 24 hour email response policy here at Lilac and Mila so we try our best to avoid any delays. We can have the fabric tie sent to you first thing tomorrow morning in express shipping. It should be with you by Thursday. To sincerely apologise for the issue, we'd love to gift you a voucher to our store. Can you please let us know what you would like us to do to make this experience better for you? We hope to hear from you soon. Thanks a million. The Lilac and Mila Team! Xxx

Posted 4 years ago

“Very easy to work with”

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Posted 4 years ago

“Quality dresses and such amazing customer service. I was so surprised by the teams prompt replies and I literally had my dress the next day. Unbelievable!”

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Posted 4 years ago

“Beautiful sales experience. Questions answered quickly and so helpful. Will definitely purchase here again.”

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Posted 4 years ago

“Ordering process was easy and delivery was prompt. I’m very happy with the top I purchased xx”

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Posted 4 years ago

“Love my dress and skirt and delivery was super fast have since placed another 3 orders”

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Posted 4 years ago

“Great service super fast delivery”

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Posted 4 years ago

“Great items and as described.Parcel was delivered quickly. All round great service”

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Posted 4 years ago

“Fast friendly service, thank you 😊”

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Posted 4 years ago

“Very fast delivery of item.”

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Posted 4 years ago

“Amazing customer service. Excellent quality”

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Posted 4 years ago

“Lovely range, too much to choose from! Fast shipping! I love my item!”

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Posted 4 years ago

“Very quick delivery as well as exchange no problem. Love the clothes highly recommend thank you so nice to deal with a professional and quick customer service”

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Posted 4 years ago

“Only just started to buy from these guys and cant be happier. Service is amazing price is fantastic and communication Is great.”

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Posted 4 years ago

“Easy transition, speedy postage. Very happy with my dress 😀”

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Posted 4 years ago

“Lovely item, fast postage”

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Posted 4 years ago

“Excellent service, quick delivery. Dress is as described. Gorgeous 🤩”

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Posted 4 years ago

Lilac & Mila is rated 4.7 based on 2,381 reviews