Lilac & Mila Reviews

Name: Lilac & Mila
Rating: 4.71

4.7 Rating 2,380 Reviews

92 %

of reviewers recommend Lilac & Mila

Company Reviews

Metrics

4.7

Based on 2,380 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Lilac & Mila 5 star review on 13th May 2023

Anonymous

Anonymous // 01/01/2019

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“Fast delivery and beautiful dresses!”

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Posted 4 years ago

“Love the quality of the dresses I purchase and the delivery is super quick. Love the loyalty rewards 😊”

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Posted 4 years ago

“Love the dress”

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Posted 4 years ago

“What great service, very quick delivery, great dress and very helpful staff. Highly recommend.”

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Posted 4 years ago

“I absolutely love my Eternity Mini dress! I officially declare myself as Best Dressed on the walking trail this evening.”

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Posted 4 years ago

“The dress is beautiful! I’m so happy with my purchase. Really quick delivery. Lovely shop. Will surely but some more again soon .”

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Posted 4 years ago

“When I think of Lilac and Mila, I think of a place where all the prettiest things go to live. Quality clothes and great customer service. Love love love xxx”

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Posted 4 years ago

“Very happy with my purchase just what I was looking for x”

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Posted 4 years ago

“Very happy with quality and how soon my dress arrived also happy with how easy a return was”

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Posted 4 years ago

“Service was good but disappointed you can’t get cash back on a return, only a credit.”

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Posted 4 years ago

“My favourite store I shop from Canada 🇨🇦 it's totally worth the shipping duties and taxes , ❤️ this store !”

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Posted 4 years ago

“I was disappointed that after buying two size 14 dresses, one came nowhere near fitting my bust and the other was perfect. I have returned one dress and yet to hear anything.”

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Posted 4 years ago

Hi Lovely We're incredibly sorry to hear that you are not 100% satisfied with your recent purchase. Our girls in the office are always available to send through any measurements for our garments if they're not listed online- feel free to email hello@lilacandmila.com for any information on pieces you need before purchase xx I can see you received your items on the 31/07 and your gift card was emailed through to you on the 11/08, unfortunately due to COVID we currently have to leave parcels untouched for a full 72 hour period - which is why we are running a little behind receiving in your return and sending through your gift card. Can you please let us know what you would like us to do to make this experience better for you? We hope to hear from you soon. Thanks a million. The Lilac and Mila Team! X

Posted 4 years ago

“Dress is lovely, unfortunately when it arrived it has a hole in it.”

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Posted 4 years ago

“A lovely online store with so many pretty items. I chose a wrap maxi dress with long flared sleeves. It wasn't a style I would usually pick (I am more of a jeans and t girl) but when I put on the dress I felt so pretty and feminine without feeling too dressed up and uncomfortable. The fabric wears well and irons well. The sizing is true to size - which is so refreshing!”

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Posted 4 years ago

“Great service, highly recommended”

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Posted 4 years ago

“Love this site and clothing!”

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Posted 4 years ago

“Lovely dress very prompt delivery”

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Posted 4 years ago

“dress was too small i checked your conditions of returns it was not on sale but i used the LMTBYB code as i saw it on her instagram you have stated no returns if you use a code.. now im stuck with 2 dresses that dont fit.”

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Posted 4 years ago

Hi Lovely, We're incredibly sorry to hear that you are not 100% satisfied with your recent purchase. We have recently made changes to our returns policy YAY! You can now return items purchased on sale for a STORE CREDIT within 21 days of purchase. This includes orders purchased with a first purchase discount, Influencer codes, storewide sales, marked down items etc… Please note that we do not cover return shipping costs on sale items. In the future we would like to ask you to please email us for issues with garments - it is so important to us that all our customers to love their purchases therefore it is crucial to notify us when an issue arises - as we cannot assist if we are unaware of the issue. As mentioned we want you to love all your Lilac and Mila purchases we would love to give you the option to return the unsuitable items Can you please let us know what you would like us to do to make this experience better for you? We hope to hear from you soon. Thanks a million. The Lilac and Mila Team! X

Posted 4 years ago

“Fast delivery to Belgium. Great prices. Can’t wait to order again. I check the collections daily.”

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Posted 4 years ago

“Love it so happy with what I purchased”

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Posted 4 years ago

Lilac & Mila is rated 4.7 based on 2,380 reviews