Name: Lilac & Mila
Rating: 4.70

“Great service, quality clothes, fast delivery and affordable prices!!!”

Posted 3 years ago

Hi Lovely, We are so glad to hear that you are happy with your recent purchase. Hearing your feedback means the world! Love, the lilac and mila girls xx

Posted 3 years ago

“Great dress thank you. Quick delivery.”

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Posted 3 years ago

Hi Lovely, We are so glad to hear that you are happy with your recent purchase. Hearing your feedback means the world! Love, the lilac and mila girls xx

Posted 3 years ago

“Hi. I am new to on line shopping and would like to say thank you for making it easy and not confusing. I also love your products.”

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Posted 3 years ago

Hi Lovely, We are so glad to hear that you are happy with your recent purchase. Hearing your feedback means the world! Love, the lilac and mila girls xx

Posted 3 years ago

“The dress was well wrapped and in perfect condition. It also arrived quickly”

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Posted 3 years ago

Hi Lovely, We are so glad to hear that you are happy with your recent purchase. Hearing your feedback means the world! Love, the lilac and mila girls xx

Posted 3 years ago

“Excellent value, very pretty boho style fashion, and extended size Curve range. Definitely will be shopping here again!!”

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Posted 3 years ago

Hi Lovely, Thank you so much for taking the time to leave us such kind feedback! We are so glad to hear you love your new Lilac and Mila pieces & the service you have received - it means the world to us! Love, the lilac and mila girls xx

Posted 3 years ago

“I am still waiting for an answer in regards to the wrong size jeans being sent. I have sent 2 emails with order number with no response. I am wondering if I would get a faster response if I made my complaint public on social media?”

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Posted 3 years ago

Hi Lovely! Thanks so much for taking the time to leave your feedback. We can see from our email communication that your initial emails unfortunately didn't reach us - we were in contact with you as soon as we received your most recent email! As mentioned we are so sorry to hear that you have received the wrong size item, we try our best to ensure this doesn't happen! I can see that our customer service girls have been in communication and were able to resolve this issue for you promptly. Please let us know if there is anything else we can do to assist! Thanks a million. The Lilac and Mila Team Xx

Posted 3 years ago

“Your site is straightforward and easy to order from. The pieces are shown from different angles so I know what I’m getting. The shipping is super fast - 48 hrs from order to me ripping open the package! That’s amazing and great customer service.”

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Posted 3 years ago

Hi Lovely, Thank you so much for taking the time to leave us such kind feedback! We are so glad to hear you love your new Lilac and Mila pieces & the service you have received - it means the world to us! Love, the lilac and mila girls xx

Posted 3 years ago

“I have given an acceptable due to the customer service in general - it would be an excellent if refunds were given instead of credits. Online stores should give refunds due not being able to try on clothes in a store”

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Posted 3 years ago

Hi Lovely, Thank you for your feedback! We take this kind of feedback very seriously as we want to be sure our returns policy is transparent for all of our customers. At Lilac and Mila, we want you to love all your new pieces as much as we do, so if you’re not satisfied with your purchase you can return it for a store credit or exchange as we do not refund for a change of mind. During COVID we have extended our return policy to 60 days from the day of receiving your order. Please note that we offer FREE RETURNS on all domestic orders purchased at full price. Our Credit Notes never expire so you have all the time in the world to find a new must have wardrobe piece and with new arrivals weekly we don't think it will take you long! Can you please let us know what you would like us to do to make this experience better for you? We hope to hear from you soon. Thanks a million. The Lilac and Mila Team! X

Posted 3 years ago

“Prompt delivery and true to size”

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Posted 3 years ago

Hi Lovely, We are so glad to hear that you are happy with your recent purchase. Hearing your feedback means the world! Love, the lilac and mila girls xx

Posted 3 years ago

“Very efficient, friendly and helpful service. Speedy delivery too !”

Lilac & Mila 5 star review on 15th May 2021

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Posted 3 years ago

Hi Lovely, Thank you so much for taking the time to leave us such kind feedback! You look absolutely stunning in the Birds of Paradise print! We are so glad to hear you loved your Lilac and Mila experience. Our main priority is making sure our beautiful customers are happy so you've totally made our day! Love, the lilac and mila girls xx

Posted 3 years ago

“I’m very, very happy with your service. Clothes are great quality and sizing is spot on.”

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Posted 3 years ago

Hi Lovely, We are so glad to hear that you are happy with your recent purchase. Hearing your feedback means the world! Love, the lilac and mila girls xx

Posted 3 years ago

“Affordable and nice”

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Posted 3 years ago

Hi Lovely Thanks so much for your feedback, we're so happy that you loved the dress you purchased! I've noticed you only gave us a four star rating though - is there anything we could do to further this to a 5 star rating in service and expereince for you lovely? We're always trying to find ways to ensure our customers are walking away super happy after their Lilac and Mila experience! We hope to hear from you soon. Thanks a million. The Lilac and Mila Team! xxx

Posted 3 years ago

“Great dress and top love your work.”

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Posted 3 years ago

Hi Lovely, We are so glad to hear that you are happy with your recent purchase. Hearing your feedback means the world! Love, the lilac and mila girls xx

Posted 3 years ago

“Excellent company!! Dresses were in perfect condition and fit was correct to the size guide. The shipping was incredibly fast, and I especially love that they plant a tree for each order! I didn't need to use it, but it was great to know that they have free returns too.”

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Posted 3 years ago

Hi Lovely, Thank you so much for taking the time to leave us such kind feedback! We are so glad to hear you loved your Lilac and Mila experience ! Our main priority is making sure our beautiful customers are happy so you've totally made our day! Love, the lilac and mila girls xx

Posted 3 years ago

“I would like to see an actual contact phone number, for additional information, for sizing measurements and refunds , email is not always convenient, thank you”

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Posted 3 years ago

Hi Lovely, Thanks so much for taking the time to leave us some feedback! We will definitely forward this on to our manager and take this on board! Please don't hesitate to reach out and let us know how we can assist further! Love, the lilac and mila girls xx

Posted 3 years ago

“The whole process was simple and efficient to navigate. Well done.”

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Posted 3 years ago

Hi Lovely, We are so glad to hear that you are happy with your recent purchase. Hearing your feedback means the world! Love, the lilac and mila girls xx

Posted 3 years ago

“Quick and easy to order online and fast delivery.”

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Posted 3 years ago

Hi Lovely, We are so glad to hear that you are happy with your recent purchase. Hearing your feedback means the world! Love, the lilac and mila girls xx

Posted 3 years ago

“Item was shipped to UK super quick. Fantastic service.”

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Posted 3 years ago

Hi Lovely, We are so glad to hear that you are happy with your recent purchase. Hearing your feedback means the world! Love, the lilac and mila girls xx

Posted 3 years ago

“I am always happy with the service and products! Super fast shipping and great styles ❤️❤️❤️”

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Posted 3 years ago

Hi Lovely, We are so glad to hear that you are happy with your recent purchase. Hearing your feedback means the world! Love, the lilac and mila girls xx

Posted 3 years ago

“Really happy with my 2 dresses i purchased true to size great pricing”

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Posted 3 years ago

Hi Lovely, We are so glad to hear that you are happy with your recent purchase. Hearing your feedback means the world! Love, the lilac and mila girls xx

Posted 3 years ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Lilac & Mila Reviews