Lilac & Mila Reviews

Name: Lilac & Mila
Rating: 4.71

4.7 Rating 2,369 Reviews

92 %

of reviewers recommend Lilac & Mila

Company Reviews

Metrics

4.7

Based on 2,369 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Abousoulty love sharing all my goodies on stylinwithseaz from you..Thankyou it's just Gorgeous .xx”

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Posted 2 years ago

Hi Lovely, Thank you so much for taking the time to leave us such kind feedback! We love to see you rocking our pieces, you look absolutely gorgeous!!! We can't wait to see what you pick next! Love, the lilac and mila girls xx

Posted 2 years ago

“Absolutely love the dress. Looks fabulous on. Quick postage. Will definitely be buying again.”

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Posted 2 years ago

Hi Vicki! Thank you so much for taking the time to leave us such kind feedback! We are so happy to hear you love your new Lilac and Mila pieces - we hope you find something you love again! We can't wait to see what you pick next! xx Love, the lilac and mila girls xx

Posted 2 years ago

“Order arrived early and in good condition”

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Posted 2 years ago

Hi Lovely, We are so glad to hear that you are happy with your recent purchase. Hearing your feedback means the world and thank you so much for taking time to write us a review! :) Love, the lilac and mila girls xx

Posted 2 years ago

“Love your clothes and speedy delivery”

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Posted 2 years ago

Hi Janet, Thank you so much for taking the time to leave us such kind feedback! We are so glad to hear you love your new Lilac and Mila pieces - we can't wait to see what you pick next! Love, the lilac and mila girls xx

Posted 2 years ago

“I love shopping with Lilac @ Mila. The service is excellent and you order get to you very quickly. Have any questions- that’s not a problem as well. The girls are very helpful and always happy to help you out. Very happy customer.”

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Posted 2 years ago

Hi Jolanta! Thank you so much for taking the time to leave us such kind feedback! Our main priority is making sure our beautiful customers are happy, our customer service and warehouse girls work very hard so this is possible, so you've totally made our day! We are so glad to hear you loved your Lilac and Mila experience! Love, the lilac and mila girls xx

Posted 2 years ago

“Beautiful dresses and amazing service”

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Posted 2 years ago

Hi Anita! Thank you so much for taking the time to leave us such lovely feedback! We are so glad to hear you loved your Lilac and Mila experience! Our main priority is to make sure all our customers are completely satsified with their experience with us xx Love, the lilac and mila girls xx

Posted 2 years ago

“Absolutely amazing customer service and delivery times. Within 25 minutes of placing my order I received an email to say the order was packed and delivery was requested. Express post meant it came the next business day. Beautifully made item which was exactly as pictured and described. Thank you for an absolutely seamless and enjoyable experience.”

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Posted 2 years ago

Hi Samantha! Wow! Thank you so much for taking the time to leave us such kind feedback! We are honeslty so glad to hear you love your new Lilac and Mila pieces & the service you have received - it means the world to us! Our warehouse girls work very hard to try and ship off every order as quick as possible, we are so glad to hear its paying off! Our main priority is making sure our beautiful customers are happy so you've totally made our day xx Love, the lilac and mila girls xx

Posted 2 years ago

“Love the dresses but have had no luck with washing and shrunk one of them even following the instructions. Will have to dry clean in the future which will add to the cost of purchasing these. Always get lovely comments when wearing the dresses and they are very flattering. Returns have been easy and communication great.”

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Posted 2 years ago

Hi Jane! Thank you so much for taking the time to leave us such kind feedback! We are so happy you feel so great when wearing our items, this is what we strive for! We do apologise to hear you have had issues with washing the garments... This is very rare for them to shrink, in the future if you have any issues or you think the item is faulty, our customer service team will be more than happy to sort out any issues if you are unsatisfied with your garments xx Love, the lilac and mila girls xx

Posted 2 years ago

“Fast shipping, beautifully packaged with personsl touches.”

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Posted 2 years ago

Hi lovely, Thank you so much for taking the time to leave us such kind feedback ❤ We are so glad to hear that you are happy with your recent experience with us Xx Lilac and Mila

Posted 2 years ago

“Prompt service and beautiful quality clothing.”

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Posted 2 years ago

Hi Samantha, Thank you so much for taking the time to leave us such kind feedback! We are so glad to hear you love your new Lilac and Mila pieces & the service you have received - it means the world to us! Love, the lilac and mila girls xx

Posted 2 years ago

“Beautiful garments, great fabric and fit.”

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Posted 2 years ago

Hi there, We are so glad to hear that you are happy with your recent purchase. Hearing your feedback means the world! Love, the lilac and mila girls xx

Posted 2 years ago

“The dress is gorgeous but very oversized but I have made it work. I emailed Lilac and Mila to ask if they could hold a smaller size and they never responded. I wasn't going to waste money sending it back and it being sold out and ending up with a credit so I've made the dress work and it's a gorgeous print”

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Posted 2 years ago

Hi lovely, We're incredibly sorry to hear that you haven't had the best experience with us! We try our very best to ensure that all of our beautiful ladies are 100% satisfied with their items and experience with us here at Lilac and Mila. 🌺 I've just had a little look at previous communication with you and I, unfortunately, can't find the email requesting for an item to be put aside. As you mentioned that you would now like to keep the item, we would also love to issue you with a $15 store credit for your next purchase to apologise for this inconvenience. ✨ Please don't hesitate to get back in touch if you have any questions and please let us know if there is anything else we can do to make this experience better for you. Lilac and Mila

Posted 2 years ago

“Purchased for a birthday gift and the recipient was so excited when she opened the parcel. It took her all of 2 minutes to try the dress on. Very very happy birthday girl.”

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Posted 2 years ago

Hi Jane, This made us so happy ❤ Thank you so much! We are glad to hear that your friend loved her item Xx Lilac and Mila

Posted 2 years ago

“Love the styles and colors. Beautiful summer dressing Thanks!!”

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Posted 2 years ago

Thank you for your kind feedback lovely ❤ We are so happy to hear that you love your new garments! Love, the Lilac and Mila

Posted 2 years ago

“Perfection”

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Posted 2 years ago

Hi Bev ❤ That's so sweet ! Thank you xx

Posted 2 years ago

“Great range... very stylish and quality fabrics. Sizing is very generous.”

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Posted 2 years ago

Hi Rachel ! Thank you for the kind feedback ❤ We are so glad to hear! Sizing can be generous with some items and it can sometimes be a little tricky knowing which size to get hence why we upload measurements with each item as well as sizing advice ! We hope that helps of all you beautiful ladies ! Xx Lilac and Mila

Posted 2 years ago

“Very helpful 👌 great communication x”

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Posted 2 years ago

Thank you gorgeous !❤ Customer service has always been one of our top priorities so we are so glad to hear that you've had a positive experience with our staff Xx

Posted 2 years ago

“I have bought a lot of lilac and mila pieces over the past couple of years , unfortunately i've noticed a bit of a slip in quality and sizing. Love lilac and Mila's patterns and range, and will continue to buy in the hopes quality improves!”

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Posted 2 years ago

Hi lovely, We're incredibly sorry to hear that you are not 100% satisfied with your recent purchase. I just had a little look at your account and can't see you've contacted us regarding this issue. In the future we would like to ask you to please email us for issues with garments/sizing - it is so important to us that all our customers love their purchases therefore it is crucial to notify us when an issue arises - as we cannot assist if we are unaware of the issue. As mentioned we want you to love all your Lilac and Mila purchases so this is definitely something that we will bring up with JAASE. Can you please let us know what you would like us to do to make this experience better for you? We hope to hear from you soon. Thanks a million. The Lilac and Mila Team! Xxx

Posted 2 years ago

“Bought my first Chloe top, it is so beautiful and the fabric is so light - will be buying more in different colours”

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Posted 2 years ago

Hi gorgeous, Thank you for the feedback! We are so glad you love the Chloe top as much as we do 💗 We try to get the Chloe in as many prints as we can because it is SO popular Xxx We can't wait to see which print you pick next... The lilac and Mila girls !

Posted 2 years ago

“So pleased with my purchase, the colours, fabric and style. Fits perfect. Awesome delivery, very quick. Thank you Lilac & Mila”

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Posted 2 years ago

Hi Sue! Thank you for the kind feedback ❤ We are so glad to hear you love your purchase and are happy with the experience you received.. We can't wait to see what you pick next ! Xx Lilac and Mila

Posted 2 years ago

Lilac & Mila is rated 4.7 based on 2,369 reviews