Lilac & Mila Reviews

Name: Lilac & Mila
Rating: 4.70

4.7 Rating 2,372 Reviews

92 %

of reviewers recommend Lilac & Mila

Company Reviews

Metrics

4.7

Based on 2,372 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Amazingly fast dispatch of my orders - very pleased with quality of the clothes and great customer service”

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Posted 4 years ago

Hi Lovely, We are so glad to hear that you are happy with your recent purchase. Hearing your feedback means the world! Love, the lilac and mila girls xx

Posted 3 years ago

“The material shrinked after wash It can not fix on me . I don’t like it , I’m not going to recommend it .”

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Posted 4 years ago

Hi lovely, We're incredibly sorry to hear that you are not 100% satisfied with your recent purchase. I just had a little look against your account and can't see you've contacted us regarding this issue. In the future we would like to ask you to please email us for issues with garments - it is so important to us that all our customers to love their purchases therefore it is crucial to notify us when an issue arises - as we cannot assist if we are unaware of the issue. As mentioned we want you to love all your Lilac and Mila purchases we would love to give you the option to return the unsuitable items with our Free return label which we can have sent to you! :) Can you please let us know what you would like us to do to make this experience better for you? We hope to hear from you soon. Thanks a million. The Lilac and Mila Team! Xxx

Posted 4 years ago

“Great products/ easy to shop online and fast delivery.”

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Posted 4 years ago

Hi Lovely, We are so glad to hear that you are happy with your recent purchase. Hearing your feedback means the world! Love, the lilac and mila girls xx

Posted 3 years ago

“Amazing online purchase. Beautiful dresses and fast delivery. Will definitely purchase again!”

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Posted 4 years ago

Hi Lovely, We are so glad to hear that you are happy with your recent purchase. Hearing your feedback means the world! Love, the lilac and mila girls xx

Posted 3 years ago

“Beautiful products. Quick delivery.”

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Posted 4 years ago

Hi Lovely, We are so glad to hear that you are happy with your recent purchase. Hearing your feedback means the world! Love, the lilac and mila girls xx

Posted 3 years ago

“Love all my purchases. Super fast shipping and easy to deal with company.”

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Posted 4 years ago

Hi Lovely, We are so glad to hear that you are happy with your recent purchase. Hearing your feedback means the world! Love, the lilac and mila girls xx

Posted 3 years ago

“So in love with all the Lilac and Mills stuff . Not bought a bad thing yet. Love love love”

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Posted 4 years ago

Hi Lovely, We are so glad to hear that you are happy with your recent purchase. Hearing your feedback means the world! Love, the lilac and mila girls xx

Posted 3 years ago

“Fantastic service and absolutely loved 🥰 the dress. Would definitely recommend Lilac & Mila”

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Posted 4 years ago

Hi Lovely, We are so glad to hear that you are happy with your recent purchase. Hearing your feedback means the world! Love, the lilac and mila girls xx

Posted 3 years ago

“Super quick post. Very happy”

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Posted 4 years ago

Hi Lovely, We are so glad to hear that you are happy with your recent purchase. Hearing your feedback means the world! Love, the lilac and mila girls xx

Posted 3 years ago

“Such a good experience. Clothes are beautiful and they arrived so quickly despite the hectic-ness at the moment! Will definitely buy from here again.”

Helpful Report

Posted 4 years ago

Hi Lovely, We are so glad to hear that you are happy with your recent purchase. Hearing your feedback means the world! Love, the lilac and mila girls xx

Posted 3 years ago

“Brilliant service with quick postage. And the dress is just gorgeous!”

Helpful Report

Posted 4 years ago

Hi Lovely, We are so glad to hear that you are happy with your recent purchase. Hearing your feedback means the world! Love, the lilac and mila girls xx

Posted 3 years ago

“Great customer service 10 out of 10. Will definately be ordering again and again.”

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Posted 4 years ago

Hi Lovely, We are so glad to hear that you are happy with your recent purchase. Hearing your feedback means the world! Love, the lilac and mila girls xx

Posted 3 years ago

“Nicely packages and fast delivery”

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Posted 4 years ago

Hi Lovely, We are so glad to hear that you are happy with your recent purchase. Hearing your feedback means the world! Love, the lilac and mila girls xx

Posted 3 years ago

“Purchased two dresses , one I love the other one the size not right despite being both medium, will give one of the dresses to one of my daughters!”

Helpful Report

Posted 4 years ago

Hi Lovely Thanks so much for your feedback, we're so happy that you loved one of the dresses you purchased and were able to give one to your daughter! Our sizing can differ depending on the supplier or style so we always list the measurements online to help out! Our customer satisfactions girls are also available to provide you with any further measurements or guidence if you need !! is there anything we could do to further this to a 5 star rating in service and expereince for you lovely? We're always trying to find ways to ensure our customers are walking away super happy after their Lilac and Mila experience! We hope to hear from you soon. Thanks a million. The Lilac and Mila Team! xxx

Posted 4 years ago

“I loved my items! Delivery was fast too. Will definitely be shopping again! :)”

Helpful Report

Posted 4 years ago

Hi Lovely Thanks so much for your feedback, we're so happy that you loved the dress you purchased! I've noticed you only gave us a four star rating though - is there anything we could do to further this to a 5 star rating in service and expereince for you lovely? We're always trying to find ways to ensure our customers are walking away super happy after their Lilac and Mila experience! We hope to hear from you soon. Thanks a million. The Lilac and Mila Team! xxx

Posted 3 years ago

“My dress is lovely and a great fit. I sent the girls a message about sizing before purchasing and they were super helpful and spot on!”

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Posted 4 years ago

Hi Lovely, We are so glad to hear that you are happy with your recent purchase. Hearing your feedback means the world! Love, the lilac and mila girls xx

Posted 3 years ago

“Perfect to deal with. Friendly helpful and respectful. My favourite company.”

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Posted 4 years ago

Hi Lovely, We are so glad to hear that you are happy with your recent purchase. Hearing your feedback means the world! Love, the lilac and mila girls xx

Posted 3 years ago

“Delivery is always so quick and my orders are always as expected and the quality of Jaase never fails.”

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Posted 4 years ago

Hi Lovely, We are so glad to hear that you are happy with your recent purchase. Hearing your feedback means the world! Love, the lilac and mila girls xx

Posted 3 years ago

“Amazing service and fabulous quality dress. I now have it in 2 colours! Highly recommend”

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Posted 4 years ago

Hi Lovely, We are so glad to hear that you are happy with your recent purchase. Hearing your feedback means the world! Love, the lilac and mila girls xx

Posted 3 years ago

“Haven’t got my item yet. Website was good. Hope the skirt looks good. Didn’t know about Black Friday sales so missed out on the discounts. Purchased a few days beforehand.Then kept getting heaps of emails about the discounts I missed out on which was pretty annoying especially as a first time customer.”

Helpful Report

Posted 4 years ago

Hi Lovely, Thank you so much for taking the time to leave us feedback, we really appreciate it! We are so sorry to hear you missed out on the sales, we are more than happy to accommodate where we can if you reach out to us via email when these things happen at hello@lilacandmila.com. We always recommend keeping an eye on our social media and subscribe to our Newsletter to be first to know when sales are happening! We hope we can turn your Lilac and Mila experience around xx

Posted 3 years ago

Lilac & Mila is rated 4.7 based on 2,372 reviews