Lilac & Mila Reviews

Name: Lilac & Mila
Rating: 4.71

4.7 Rating 2,368 Reviews

92 %

of reviewers recommend Lilac & Mila

Company Reviews

Metrics

4.7

Based on 2,368 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The dresses are amazing great quality and fit fabulous, you got me hooked and customer service is great as well.”

Helpful Report

Posted 2 years ago

“Thank you”

Helpful Report

Posted 2 years ago

“Great service, free shipping and a great price with discount, compared to other stores. Would recommend. 💗”

Helpful Report

Posted 2 years ago

“Absolutely love the dress I brought.”

Helpful Report

Posted 2 years ago

“Whats not to like . Beautiful garments and amazing service.”

Helpful Report

Posted 2 years ago

“I have been shopping at Lilac & Mila for past year and I have to say that I love the clothes and customer service is great. I greatly recommend! Monika”

Helpful Report

Posted 2 years ago

“Good communication & Easy to exchange item that doesn’t fit but disappointed I had to pay to return, I could have sent it cheaper myself if you provided an address prior to requesting payment. Item has been delivered to you according to Aus post but haven’t heard from you yet”

Helpful Report

Posted 2 years ago

“I just received two tops that I ordered from Lilac &Mila love love them just perfect for my trip to Fiji. Arrived within a few days promptly so can recommend them for efficiency..”

Helpful Report

Posted 2 years ago

“loved the style, size true to measurement scale, lots of fabric and good quality, would recommend and have to friends already.”

Helpful Report

Posted 2 years ago

“Despite measurements given, I ordered what was my size by measurement. When it arrived it was huge, you could have fit 1 1/2 of me in the dress. Also there was a seam that wasn't sewn correctly, so have had to send back for a refund as style chosen had sold out.”

Helpful Report

Posted 2 years ago

“Great service, and beautiful clothing”

Helpful Report

Posted 2 years ago

“Your website information on return policies is misleading”

Helpful Report

Posted 2 years ago

“Great online shopping store and speedy delivery, love the range. Only wish they had more of some of the stock, probably my bad for not discovering them sooner. Have placed a couple of orders now and very happy with service. Will be back!”

Helpful Report

Posted 2 years ago

“I bought a couple of things and every time I have retuned and I have used my store credit I have had $10 taken off me which I think is so unfair I have now lost $20 and would just like a refund which i should be entitled to as the garments were either too bud, too small or the colour wasn’t what was in the photo. I am extremely disappointed and fear my store credit will be eaten up in fees!”

Helpful Report

Posted 2 years ago

“Love that the site includes the measurements for each garment. Makes clothes shopping online so much easier. Quick postage and well-made products. The only issue is there wasn't an invoice sent with my package.”

Helpful Report

Posted 2 years ago

“Fantastic service and product range. It's always scary buying on line but I found the size guides were great and true to the size of the clothes. My package arrived in a couple of days, so I can't fault delivery either”

Helpful Report

Posted 2 years ago

“Great Service”

Helpful Report

Posted 2 years ago

“I absolutely love my beautiful dress from Lilac & Mila! Perfect fit, colours amazing. Feminine & flows beautifully. The fit is perfect. A work colleague told me about your company & I was so happy, I have just ordered more! Thank you. Love your clothes.”

Helpful Report

Posted 2 years ago

“The top I bought was easily my new favourite however after following the washing instructions it went from too big to w uncomfortably tight. I spoke to the online chat and basically got a response that said “not our problem”. There was definitely no care or concern as shown by other companies. My sister, knowing how much I had instantly loved the top, was nice enough to gift me another one - again instantly in love. And again, after one hand wash the item had shrunk from loose and perfect to uncomfortably tight. We’ve now wasted $120 on a top that is completely beautiful and unwearable. So disappointed”

Helpful Report

Posted 2 years ago

“Beautiful Dress - Only Negative is that being 6 foot it is a little short. But too beautiful to return”

Helpful Report

Posted 2 years ago

Lilac & Mila is rated 4.7 based on 2,368 reviews