Name: Lilac & Mila
Rating: 4.71

“Lovely clothes & speedy service. The only improvement that can be made is the option of a refund for change of mind. It’s very difficult to purchase clothes online and it’s often trial & error. It’s very generous that store credit never expires but I’ll lean towards brands that have a refund option in the future.”

Helpful Report

Posted 4 years ago

Hi Lovely, Thank you for your feedback!! We take this kind of feedback very seriously as we want to be sure our returns policy is transparent for all of our customers. At Lilac and Mila, we want you to love all your new pieces as much as we do, so if you’re not satisfied with your purchase you can return it for a store credit or exchange as we do not refund for a change of mind. During COVID we have extended our return policy to 60 days from the day of receiving your order. Please note that we offer FREE RETURNS on all domestic orders purchased at full price. Our Credit Notes never expire so you have all the time in the world to find a new must have wardrobe piece and with new arrivals weekly we don't think it will take you long! Can you please let us know what you would like us to do to make this experience better for you? We hope to hear from you soon. Thanks a million. The Lilac and Mila Team! X

Posted 3 years ago

“Dear Lilac n Mila, firstly i want to say; your clothing range are so gorgeous! I have bought 5 items off you in the past 18 months and they all fit a generous, true to size fit, which i like. I was wondering tho, if Shareen collections are a different brand, or the same as Jaase? And is Salty Bright also the same brand as Jaase? X”

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Posted 4 years ago

Hi Lovely! Thank you so much for you kind feedback! We have just sent you an email so that we could properly answer those questions you had! Love, Lilac and Mila girls xx

Posted 3 years ago

“I am very pleased with the product. Delivery was again slower than expected but I didn’t mind this time round”

Helpful Report

Posted 4 years ago

Hi Lovely! We are so sorry to hear you have experienced delays in receiving your item. Can you please let us know what you would like us to do to make this experience better for you from here? We are more than happy to help in any way we can now that we know of the issue. We hope to hear from you soon. Thanks a million. The Lilac and Mila Team! X

Posted 3 years ago

“Easy, fast transaction. Love my Kalani Maxi. Thank you”

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Posted 4 years ago

Hi Lovely, We are so glad to hear that you are happy with your recent purchase. Hearing your feedback means the world! Love, the lilac and mila girls xx

Posted 3 years ago

“Great items to choose from and excellent quality. The service I received was great with fast delivery of my order.”

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Posted 4 years ago

Hi Lovely, We are so glad to hear that you are happy with your recent purchase. Hearing your feedback means the world! Love, the lilac and mila girls xx

Posted 3 years ago

“My savannah print mini dress arrived very quickly & fits perfectly. I love the pink & lavender colours”

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Posted 4 years ago

Hi Lovely, We love those colours too! We're so glad to hear that you are happy with your recent purchase. Hearing your feedback means the world! Love, the lilac and mila girls xx

Posted 3 years ago

“Great website. Fast dispatch. No hassles. Good sizing. Got tons of compliments on my Lilac & Mila purchases. Got stopped at Coles by a lady who wanted to know where I got my dress :)”

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Posted 4 years ago

Hi Lovely, We are so glad to hear that you are happy with your recent purchase. Even happier to hear you are turning heads! Hearing your feedback means the world! Love, the lilac and mila girls xx

Posted 3 years ago

“Gorgeous dress. Exactly as pictured and great quality fabric. Delivery was super quick! Love love love!”

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Posted 4 years ago

Hi Lovely, We are so glad to hear that you are happy with your recent purchase. Hearing your feedback means the world! Love, the lilac and mila girls xx

Posted 3 years ago

“I was amazed at the speed in which my order was processed. I received my order in a matter of days & couldn’t be happier. Fabulous service!”

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Posted 4 years ago

Hi Lovely, Thank you so much for taking the time to leave us such kind feedback! We are so glad to hear you love your new Lilac and Mila pieces & the service you have received - it means the world to us! Love, the lilac and mila girls xx

Posted 4 years ago

“Items always arrive quickly and the returns process is easy if you need it. The ladies at Likac and Mila are always super helpful with sizing questions too.”

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Posted 4 years ago

Hi Lovely, We are so glad to hear that you are happy with your recent purchase. Hearing your feedback means the world! Love, the Lilac and Mila girls xx

Posted 4 years ago

“Have purchased several times from Lilac & Mila. Service is always great, with quick delivery. As a solid 16 I find sizing to be good too.”

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Posted 4 years ago

Hi Lovely, Thank you so much for taking the time to leave us such kind feedback! We are so glad to hear you love your Lilac and Mila pieces - we can't wait to see what you pick next! Love, the lilac and mila girls xx

Posted 4 years ago

“My parcel arrived quickly and I was very happy to receive my skirt and top. All I need is some warmer weather in Wellington New Zealand so that I can wear it. Happy days ☀️”

Helpful Report

Posted 4 years ago

Hi Lovely, We are so glad to hear that you are happy with your recent purchase. Hearing your feedback means the world! Love, the lilac and mila girls xx

Posted 4 years ago

“Always a pleasure buying online... beautiful dresses great quality and great service.. no complaints from this happy customer”

Helpful Report

Posted 4 years ago

Hi Lovely, We are so glad to hear that you are happy with your recent purchase. Hearing your feedback means the world! Love, the lilac and mila girls xx

Posted 4 years ago

“I ordered a dress with Lilac and Mila and when it arrived it was the incorrect dress. The customer service in helping me rectify this was amazing!! They were quick to respond to my emails and went above and beyond to get the right dress out to me as soon as possible. With the way things are these days having an online experience as easy as this makes such a huge difference and even aside from these very minor little hiccups I will definitely continue to shop with this beautiful store and tell all my friends about it.”

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Posted 4 years ago

Hi Lovely, Thank you so much for taking the time to leave us such kind feedback & for being so understanding with us ! We are so glad to hear you love your new Lilac and Mila pieces - we can't wait to see what you pick next! Love, the lilac and mila girls xx

Posted 4 years ago

“Great products for plus size so happy x”

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Posted 4 years ago

Hi Lovely, We are so glad to hear that you are happy with your recent purchase. Hearing your feedback means the world! Make sure to Keep an eye out for more plus size pieces available - we will have new ones coming weekly! Love, the lilac and mila girls xx

Posted 4 years ago

“My dealings with Lilac & Mika have always been professional, kind and prompt. Also love there dresses ❤️ Thank you girls 👍🏻”

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Posted 4 years ago

Hi Lovely, Thank you so much for taking the time to leave us such kind feedback! We are so glad to hear you love your new Lilac and Mila pieces - we can't wait to see what you pick next! Love, the lilac and mila girls xx

Posted 4 years ago

“Absolutely 💯 percent in love with my purchase, great service and prompt delivery from aussie xx”

Helpful Report

Posted 4 years ago

Hi Lovely, Thank you so much for taking the time to leave us such kind feedback! We are so glad to hear you love your new Lilac and Mila pieces & the service you have received - it means the world to us! Love, the lilac and mila girls xx

Posted 4 years ago

“So far so good, beautiful clothes just need to find more in size L! They sell out so quickly!”

Helpful Report

Posted 4 years ago

Hi Lovely, Thank you so much for taking the time to leave us such kind feedback! We are so glad to hear you love our pieces! Large is a super popular size and you girls are so quick! To avoid missing out on all your favourite pieces we recommend signing up to our Newsletter and social media to be the first to know when we release - that way you can get dibs on all your faves xx We hope this helps! Love, the lilac and mila girls xx

Posted 4 years ago

“Dress received very fast, and was beautiful. Unfortunately there was a slight fault but this was handled quickly and I was impressed with great customer service.”

Helpful Report

Posted 4 years ago

Hi Lovely Thank you so much for taking the time to leave us such kind feedback! We're so proud of our beautiful customer service team and I can see looking in your account that a small fault was able to be dealt with in such a positive way - thank you so much for being so fabulous to deal with !! We hope you love your Gypsy Print Maxi gorgeous - we're sure it looks just stunning on you xxx

Posted 4 years ago

“Super fast delivery and easy to use website”

Helpful Report

Posted 4 years ago

Hi Lovely, Thank you so much for taking the time to leave us such kind feedback! We are so glad to hear you love your new Lilac and Mila pieces & the service you have received - it means the world to us! xxx

Posted 4 years ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Lilac & Mila Reviews