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Lilac & Mila Reviews

4.7 Rating 2,369 Reviews
92 %
of reviewers recommend Lilac & Mila
4.7
Based on 2,369 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 92%
Accurate And Undamaged Orders
100%
Customer Service
Communication Channels
Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Returns & Refunds
Returns Process
Easy
Read Lilac & Mila Reviews
Anonymous
Anonymous  // 01/01/2019
Gorgeous dress and amazing customer service! The team went out of their way to assist me!!
Helpful Report
Posted 3 years ago
Hi Lovely, We are so glad to hear that you are happy with our service, it has totally made our day. Hearing your feedback means the world so thank you so much! Love, the lilac and mila girls xx
Posted 3 years ago
Very happy with my purchase.
Helpful Report
Posted 3 years ago
Hi Lovely, We are so glad to hear that you are happy with your recent purchase. Hearing your feedback means the world! Love, the lilac and mila girls xx
Posted 3 years ago
So many gorgeous prints to choose from every week. I love that you can get the prints in tops as well as a choice of mini, midi or maxi dresses. I am loving updating my wardbrobe with dresses and tops from Lilac & Mila. I am also happy to be supporting a small Australian business.
Helpful Report
Posted 3 years ago
Hi Lovely, Thank you so much for taking the time to leave us such kind feedback! We are so glad to hear you loved your Lilac and Mila experience ! Our main priority is making sure our beautiful customers are happy so you've totally made our day! Love, the lilac and mila girls xx
Posted 3 years ago
Great communication throughout sale and delivery process. accurate description and sizing of item. Very happy with item it’s beautiful, not something I’ve seen in other shops.
Helpful Report
Posted 3 years ago
Hi Lovely, Thank you so much for taking the time to leave us such kind feedback! We are so glad to hear you love your new Lilac and Mila pieces & the service you have received - it means the world to us! Love, the lilac and mila girls xx
Posted 3 years ago
Have yet to receive my order! Been 3 weeks already! Would like to Re-order another item but with super slow delivery, I am very hesitant. So obviously can’t even review !
Helpful Report
Posted 3 years ago
Hi Lovely, We're incredibly sorry to hear that your order is experiencing delays. We have just lodged a case with the courier and have been in touch via email to provide an update for you! I can't see that our customer service girls have been notified of this issue. We do request that customers do reach out to us directly when this happens. In the future we would like to ask you to please email us - it is so important to us that all our customers to receive their purchases as quickly as possible therefore it is crucial to notify us if there are shipping delays - as we cannot assist if we are unaware. We look forward to working alongside the courier and getting your parcel to you as soon as we can! Kindest, The Lilac and Mila Girls xx
Posted 3 years ago
Absolutely beautiful. Love how it fits . Can’t wait to wear it
Helpful Report
Posted 3 years ago
Hi Lovely, We are so glad to hear that you are happy with your recent purchase. Hearing your feedback means the world! Love, the lilac and mila girls xx
Posted 3 years ago
Love my new dress from Lilac & Mila. The process to order was easy, and my new dress arrived really fast.
Helpful Report
Posted 3 years ago
Hi Lovely, Thank you so much for taking the time to leave us such kind feedback! We are so glad to hear you love your new Lilac and Mila pieces & the service you have received - it means the world to us! Love, the lilac and mila girls xx
Posted 3 years ago
My first online order with you guys I needed to change sizes and you were so helpful 3 cheers to you xx
Helpful Report
Posted 3 years ago
Hi Lovely, We are so glad to hear that you are happy with your recent purchase. Hearing your feedback means the world! Love, the lilac and mila girls xx
Posted 3 years ago
Gorgeous clothes, loved the speedy shipment too
Helpful Report
Posted 3 years ago
Hi Lovely, We are so glad to hear that you are happy with your recent purchase. Hearing your feedback means the world! Love, the lilac and mila girls xx
Posted 3 years ago
Absolutely love my dress, so comfortable, generous sizing. LOVE IT!!!
Helpful Report
Posted 3 years ago
Hi Lovely, We are so glad to hear that you are happy with your recent purchase. Hearing your feedback means the world! Love, the lilac and mila girls xx
Posted 3 years ago
Great fast friendly service
Helpful Report
Posted 3 years ago
Hi Lovely, We are so glad to hear that you are happy with your recent purchase. Hearing your feedback means the world! Love, the lilac and mila girls xx
Posted 3 years ago
I have recently had the pleasure of ordering a dress and a shirt, the representation of the product on both the website and instagram is 100% accurate. Very quick response from the online chat. I WILL BE BACK. happy to shout this from the rooftops I wore the dress to lunch on Saturday and received many compliments.
Helpful Report
Posted 3 years ago
Hi Lovely, Thank you so much for taking the time to leave us such kind feedback! We are so glad to hear you loved your Lilac and Mila experience ! Our main priority is making sure our beautiful customers are happy so you've totally made our day! Love, the lilac and mila girls xx
Posted 3 years ago
I have always found L&M very prompt & professional. The staff are very friendly & abiding. I love all my items I have bought. I love how they put the sizing details in the descriptions.
Helpful Report
Posted 3 years ago
Hi Lovely, Thank you so much for taking the time to leave us such kind feedback! We are so glad to hear you love your new Lilac and Mila pieces & the service you have received - it means the world to us! Love, the lilac and mila girls xx
Posted 3 years ago
My dress is more than I imagined the quality of fabric and workmanship are of a high standard
Helpful Report
Posted 3 years ago
Hi Lovely, Thank you so much for taking the time to leave us such kind feedback! We are so glad to hear you love your new Lilac and Mila pieces & the service you have received - it means the world to us! Love, the lilac and mila girls xx
Posted 3 years ago
Was sent and received quickly. No problems.
Helpful Report
Posted 3 years ago
Hi Lovely, We are so glad to hear that you are happy with your recent purchase. Hearing your feedback means the world! Love, the lilac and mila girls xx
Posted 3 years ago
Amazing customer service! Prompt replies, easy exchanges and returns, very fast postage and all round lovely and understanding ladies to deal with! So impressed and will definetly purchase from them in future 😍
Helpful Report
Posted 3 years ago
Hi Lovely, Thank you so much for taking the time to leave us such kind feedback! We are so glad to hear you loved your Lilac and Mila experience ! Our main priority is making sure our beautiful customers are happy so you've totally made our day! Love, the lilac and mila girls xx
Posted 3 years ago
Great value
Helpful Report
Posted 3 years ago
Hi Lovely, We are so glad to hear that you are happy with your recent purchase. Hearing your feedback means the world! Love, the lilac and mila girls xx
Posted 3 years ago
Still haven't arrived.
Helpful Report
Posted 3 years ago
Hi Lovely, We're incredibly sorry to hear your order was experiencing delays. I can't see that our customer service girls have been notified of this issue. We do request that customers do reach out to us directly when this happens. In the future we would like to ask you to please email us for any shipping delays - it is so important to us that all our customers to love their purchases and receive them promptly therefore it is crucial to notify us when an issue arises - as we cannot assist if we are unaware. We can see your parcel has now been delivered. We hope you love your dress! Kindest, The Lilac and Mila Girls xx
Posted 3 years ago
Beautiful flowing feminine dress
Helpful Report
Posted 3 years ago
Hi Lovely, We are so glad to hear that you are happy with your recent purchase. Hearing your feedback means the world! Love, the lilac and mila girls xx
Posted 3 years ago
Have been looking for this style and quality (in my size) for ages. Love it.
Helpful Report
Posted 3 years ago
Hi Lovely, We are so glad to hear that you are happy with your recent purchase. Hearing your feedback means the world! Love, the lilac and mila girls xx
Posted 3 years ago
Lilac & Mila is rated 4.7 based on 2,369 reviews