“If I could I would give them a 0, I have never done business with a company like this one. I lost $60.00 and got 1 item which I wouldn’t even wear as pjs, it was so tacky that I was amazed at how good they looked on the internet. I reached out to them several different ways and got no response. I even tried to go through PayPal and that didn’t work. I will do what ever I can to stop people from ordering from them. 👎”
“Got a dress from their website, when it arrived, it’s quite obvious that it’s not a quality dress and that I won’t be able to wear this and not look like a fool. I can get it refitted, sure so that the waist, arms, chest and knees did not hang on me like a huge overcoat. It says small but closer to a medium/large. Think lab coat. However, the black border that was used along the collar looked like cheap arts and craft material and the stitching could be seen everywhere rather than properly cutting out a pattern. The black border used made the dress look like a cheap Halloween costume unlike the photo and it was not aligned properly with the dress underneath so you can see both the black border and the fabric underneath. And then the collar on one side would bend outwards showing the fabric underneath and the bad stitching. Just terrible. So liligal and Rotita are the same company, they are based out of Shanghai. I thought this was a US company and expected better quality. So misleading! And now I have to look for another dress for a formal event. I paid expedited shipping and that was fine.”
“Do NOT buy from this company. Items take about 3 wks for delivery because they come from Shanghai. Product is flimsy, very poor quality and definitely not true to size. I would NEVER buy from this company again.”
“I ordered an outfit which the material looks nothing like the picture they displayed. I'm trying to return did not sign into my account when I ordered did it as a guest, I have emailed them for a return address, have not gotten a response, I know I'm just out of my money. Very disappointed customer, my last time ordering, return policy sucks!!!!!!!”
“I never received my merchandise. I e-mail and never receive a response.
What a sham!
I try to check tracking and my orders are no longer there. Help!!!!!!!!!!!”
“It’s junk from China. they say easy returns but they try to offer you only 50%. And they don’t Pay anyway. Site is controlled so you can’t answer what you want. PayPal is helping but they are not cooperating. Complete scam. I tried to 5 times review with one star and it wouldn’t let me submit. Don’t even trust the few good reviews. Fake.”
“Very poor quality, sizing nothing like uk sizes , I ordered a medium, I am normally a size 10 - 12 and didn’t go anywhere near me . I wouldn’t have worn the item even if it had fitted. I’m not sure if I can be bothered to go through the complicated procedure of sending the item back to China for a refund. I definitely do not recommend”
“I purchased a dress for my wife from liligal.com. When the package arrived it was a dress of similar (but inferior) design, but with the wrong size and material. The dress sent to us also had areas that were sewn together improperly. Due to the numerous issues with the dress we decided to return it. The return process seemed off (they were pushing for a partial refund) so I decided to do some research on the company. I found that this company routinely sends out inferior products and items that are not as described. They also have many complains where people do not receive their products at all. After several attempt to receive a full refund from the company I had to file a dispute with PayPal to receive my money back. Even after PayPal sided in my favor I had to continue to fight to not have to mail a poor imitation of the dress I ordered back to China. From everything I have seen this company actively engages in fraud by using stolen copyrighted photos of products they have no intention of delivering to consumers. They then avoid being escalated to PayPal by offering partial refunds and claiming that if the purchaser doesn't take it they will be responsible for paying for the expensive return shipping to China.”
“Placed an order 5-2-18 received confirmation stating that order would ship NO LATER than 5-17-18 as of 5-26-18 still hasn't shipped and when I inquire about it, I receive an email stating that "they are glad to inform me that my order is ready to ship and should ship within 2-4 days" There is no phone number for customer service, all you can do is email and wait a day or two to hear back...which usually doesn't answer your questions...will not order anything from this company again. I would strongly urge anyone to not order from them...service is horrible, they cant keep their promise for processing/shipping...and responses to emails seem like they are all automated...not much information at all in them!!”
“They advertise 30 no hassle returns....and then tell you that you are welcome to return it but need to pay for shipping -- TO CHINA! Then they offer 50% off to settle, the items that arrived are not remotely the same color that appear on their site and they have a strong (chemical) odor. Stay away!”
“1. All items came without tags.
2. Return is as hard as you can imagine: you have to upload photos of each item, then submit the whole form, then wait if they allow you to return. Still you don't know if you will get all refund.... In their policy: ".. no odor, no stains, no ware" .... Meaning that you cannot proof anything after you sent back your items.
If you really want to order anything from them then go to Amazon: twice cheaper + amazon's rules.”
