“Ordered 3 sweaters. Two arrived in 3 weeks. 3rd is backordered. You won't receive this information when you order. Expect a long wait. The styles are cute & I ordered larger since I like roomy sweaters. They don't fit quite right but I can make it work. One was supposed to be gray and it's brown. I like the color so am keeping. The fabric is a polished knit, though, and not a wool like material that I expected. Again, it will have to work, as there is no way to communicate except through emails and they don't answer any questions. They do post the tracking, though, so you can see how slow your package is moving. By the time I get the 4th, it will be about 2 months post order. No invoice or return info with package and no label of any kind on sweaters. I won't order again. It's like a mystery package from China. It might as well be on the moon.”
“Placed my order the first of August. It is now October. Still have not received my order. Contacted you three weeks ago and not received my order yet! It has been over 24 hours by email and you still have not responded to my written request about my order.”
“You are playing games with me and say you refund when you do not. You owe me $76.16 . You have sent me a mysterious $25.19 and call it a partial refund. You owed me $101.85. If not refunded to me today I will get Paypal involved in this matter.”
“Order was returned because it did not fit. Two swimsuits. I sent both back and no money was refunded. I guess this is your business policy when you return an item, no refund.”
“Never received order. No easy means to contact them to solve the problem. Would like a refund on the order that I placed months ago but have never received.”
“I've ordered from Liligal twice. After the first, I swore I wouldn't again but their clothes are so cute in the pictures. The biggest problem I have is the inconsistency in sizing. Of the four shirts I've ordered in size XL, 2 fit great. The other 2 were easily two sizes two small. I also have a problem with their fabrics. Polyester covers a broad range -- from clothing that feels good and wears well to the less expensive polyesters, almost acetate that actually smell. I've had to wash Lilygal before wearing because of the odor (and also my hopes it would turn into a nicer feeling product). I have not returned anything to Lilygal. The return postage, the time lag, and the fact Lilygal deposits refunds into a Lilygal "wallet" and you have to ask to have it returned, makes it not worth the trouble. Expect the Goodwill aisles to fill up with Lilygal products.”
“I was disappointed with the two tops I ordered. The only tag in the top is a small size tag. No brand/manufacturer, no fabric information, no care instructions. One of the tops feels like the fabric could be acetate...yuck. Sizing was accurate but they do not look nearly as good as the photos.”
“Poor quality material, outfit did not fit, there is no way to do a return to get a refund because I checked out as a quest. COULD NOT DO A RETURN AND THERE IS NO CONTACT NUMBER TO REACH THEM.”
“If I could I would give them a 0, I have never done business with a company like this one. I lost $60.00 and got 1 item which I wouldn’t even wear as pjs, it was so tacky that I was amazed at how good they looked on the internet. I reached out to them several different ways and got no response. I even tried to go through PayPal and that didn’t work. I will do what ever I can to stop people from ordering from them. 👎”
“If you need instant gratification, this is not the site for you. However, if you are willing to wait, it's great. Unlike other reviewers experiences, the dress I purchased looks exactly like the picture and was of quality construction. What a great item for the price! The white blouse that I was afraid would be too see-through is fantastic. I only took one star off due to the sleeves of the blouse being a little to snug for my taste, but my husband says they don't look too tight.
To be fair, their shipping policy is very clear. I ordered on August 10th and was told I'd receive my items by September 10th. Sadly, that was too late to wear the dress to a wedding on the 8th like I'd planned. However, I received my order on September 6th, just in time for the wedding!”
“Got a dress from their website, when it arrived, it’s quite obvious that it’s not a quality dress and that I won’t be able to wear this and not look like a fool. I can get it refitted, sure so that the waist, arms, chest and knees did not hang on me like a huge overcoat. It says small but closer to a medium/large. Think lab coat. However, the black border that was used along the collar looked like cheap arts and craft material and the stitching could be seen everywhere rather than properly cutting out a pattern. The black border used made the dress look like a cheap Halloween costume unlike the photo and it was not aligned properly with the dress underneath so you can see both the black border and the fabric underneath. And then the collar on one side would bend outwards showing the fabric underneath and the bad stitching. Just terrible. So liligal and Rotita are the same company, they are based out of Shanghai. I thought this was a US company and expected better quality. So misleading! And now I have to look for another dress for a formal event. I paid expedited shipping and that was fine.”
“Do NOT buy from this company. Items take about 3 wks for delivery because they come from Shanghai. Product is flimsy, very poor quality and definitely not true to size. I would NEVER buy from this company again.”
“I ordered an outfit which the material looks nothing like the picture they displayed. I'm trying to return did not sign into my account when I ordered did it as a guest, I have emailed them for a return address, have not gotten a response, I know I'm just out of my money. Very disappointed customer, my last time ordering, return policy sucks!!!!!!!”
“I wasn't sure about this website because I read a lot of negative reviews but before I placed my order they stated their shipping time and return policy VERY clearly and again after I placed the order. My shipment came complete, 1 week early and everything was well made and fit perfect. I would order from them again. I'm happy I didn't listen to the negative reviews and gave them a chance. I'm sorry for anyone who has been unhappy, I'm sure it happens with any on-line shopping experience - even a reputable store....I have an issue with Bed Bath and Beyond and will never order from them again....so we all have had negative experiences.”
“I never received my merchandise. I e-mail and never receive a response.
What a sham!
I try to check tracking and my orders are no longer there. Help!!!!!!!!!!!”
