Lincare Reviews

Name: Lincare
Rating: 2.17

2.2 Rating 353 Reviews

28 %

of reviewers recommend Lincare

Company Reviews

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2.2

Based on 353 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 74%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.8 out of 5

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"I have had a myriad of problems since day one with this company! \r\nMy doctor sent me to Lincare in Piqua. Ohio back in December of 2023. I had to go to a class showing how to use my equipment before they would let me have it. My bank deposited my paycheck check into our business checking account, so I didn\u2019t have enough to pay the initial amount. The instructor came into the room & loudly announced that information to the whole class. Embarrassed, I handed her another card to process for that. Within 2 weeks, I received the paperwork from my insurance telling me what my portion was. It was $120 LESS than what Lincare charged me. I contacted them & was basically told that they bill whatever they want. \r\nIn January, our insurance changed. I sent my new insurance information to them no less than 6 times. They didn\u2019t change it, but continued to harass me. \r\nAfter the FINALLY changed it, the charges started appearing on my insurance account. They are charging my insurance for basically 2 separate machines. It\u2019s ONE machine that includes a humidifier\u2026it can\u2019t be used unless the little cup is in machine because it\u2019s ONE machine! Then, I see charge upon charge for supplies. I\u2019ve received 2 masks that are the wrong size\u2026they\u2019ve charged for 3\u2026and the cost for these products are marked up 200%! My co-pay is MORE than what it costs to buy from Amazon! They\u2019ve sent other pieces once, but they\u2019ve charged more than once. I\u2019ve notified my insurance company about that. \r\nMy insurance company has the option to pay my portion through them. I have been doing that. As of last week, I don\u2019t owe these people anything, but they charged my card for $278.75 yesterday! They were only authorized to take the first amount out. They also didn\u2019t even charge my insurance company that amount! It\u2019s more than $100 more than they charged my insurance company! My insurance company said I owed $16 this month\u2026and that was already paid. \r\nTheir customer service is a joke! Rudest people in the world both on the phone AND in person! I have written BBB & the Attorney General\u2019s office. They have already been sued for over-charging Medicare, why weren\u2019t they investigated for overcharging those that have private insurance? \r\n\r\nSteer clear of this company!"

Amy

Lincare 1 star review on 28th February 2024

Anonymous

Anonymous // 01/01/2019

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“They are scam artists. I pay the bill and then a few weeks later get another bill saying I'm delinquent. I never know what I am paying for, as it is never an itemized bill. I was told that I had paid everything off last month and my account canceled. Received another bill today for $180 and then an agent called to collect an hour after the bill came. STAY AWAY FROM THIS PLACE!!!!!”

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Posted 11 months ago

“Over pricing, rude billing department. Never know what my co-pay will be from month to month.”

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Posted 11 months ago

“I tried calling the business office and corporate office multiple times regarding my bill. I was on hold for up to an hour without anybody answering or the line would just go dead. I called my local office and they said all I could do was keep calling and gave me numbers I already had saying they couldn’t help me. I finally went through get human and within 2 minutes they had a billing agent on the phone..”

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Posted 11 months ago

“needed a wheelchair to leave rehab. My husband made arrangements to buy a wheelchair from Lincare. They said our insurance company would pay 80% and we would be responsible for the rest. They asked my husband if he wanted to pay the balance all at once or pay over a few months. He opted to pay it monthly. Fast forward a year and suddenly we get a notice from Lincare asking for my new insurance information. I called inquiring about this since the claim should have already been submitted a year ago to my old insurance company. After many frustrating phone calls to the billing department at Lincare it became clear that they never sent the claim to my old insurance company and were trying to send it in as a monthly rental to my new insurance company. It’s interesting to note that most insurance companies do not cover month to month rentals of medical equipment- including both of my companies (the old one and the new one). Additionally, they were not giving us credit for the amount of money my husband had already paid. I told the billing department to send us an itemized bill, including the amount that had already been paid. In the meantime I called both insurance companies and neither one had any record of Lincare sending a claim. They both said they would not cover a monthly rental for medical equipment. So, I called Lincare again stating this information. I told them that we would pay for the wheelchair if we got an itemized bill stating the full amount minus the amount my husband had already paid. We never got a bill from them notating what my husband has already paid, even though my husband-after many phone calls, had a Lincare employee admit they had records of some of his payments. Anyway, a few weeks later-while we were waiting for an itemized bill, Lincare, without authorization, took out money for the entire amount of the wheelchair from his bank account. While trying to dispute this, Lincare-again, took out of my husband’s bank account another charge for the full amount. At this moment, Lincare has received double the full amount for the wheelchair in addition to the eighty plus dollars my husband has already paid! He had to cancel his debit card to stop Lincare from continuing to charge us for the wheelchair chair they have already been paid for twice! Horrible company! I will NEVER do business with this company again. I encourage everyone to boycott them. If you have to do business with them, make sure you make them accountable, get in writing exactly what they are billing for and make sure your insurance company guidelines are in alignment with Lincare’s billing. Follow up with your insurance company gets the claim! If not hound Lincare to make sure they submit the claim. Do not let Lincare charge you for a rental!!!!!! I am reporting this incident to the New York Attorney General and Better Business Bureau.”

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Posted 11 months ago

“Lowell McClellan was very helpful setting up my new cpap Machine and showing me how to use it”

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Posted 11 months ago

“They don’t even deserve a one star, their services is pathetic, call ,there’s no return calls .Pathetic. They drop off the machine leave ,no checking on the patient been two years they haven’t been out here since.”

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Posted 11 months ago

“I had them provide me a c pap in York, Pennsylvania. I couldn't use it for a chunk of the trial period because I was very sick. They didn't care. I even provided them a doctors note. They forced me to give it back. Definitely one of the worst experiences in my life!”

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Posted 1 year ago

“LINCARE Lacey WA is the worst company I have ever encountered. I have been their customer for over 8 years and have had nothing but trouble, stress and headaches. Not to mention, I have been lied to, appointments not kept, messages not passed on, no equipment checks (when I asked for them), equipment malfunction twice, emergency telephone numbers not answered (hospitalization required), cannulas not available. Constant incompetent employee turnovers. LINCARE has not followed their own obligations stated in the contracts. I will NOT RENEW another contract. LINCARE does not deserve ONE STAR.”

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Posted 1 year ago

“I recently moved to the Plattsburgh NY area. I needed assistance with CPAP issues and questions. The team there was wonderful and very helpful. The whole team went out of their way to assist. Alex, Sam, Johnny, Sarah, Amanda were all outstanding and so helping. I can't say enough about this group of people. I will be a loyal customer and tell everyone I know who needs CPAP's to visit Lincare!!”

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Posted 1 year ago

“BEST CUSTOMER SERVICE EVER!”

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Posted 1 year ago

“The people are the nicest and most pleasant They are the GREATEST to talk with.”

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Posted 1 year ago

“My lincare delivery guy mark is the best and I want the people at lincare and the people elsewhere to know what a terrific person he is. 20 Rochford Avenue Hamden ct.”

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Posted 1 year ago

“I can't even begin to explain how terrible LinCare has been. I am forced to go there for CPAP supplies by my insurance company. If I had a choice I would leave. They sat on the prescription for me replacement cpap machine so long that now I need another doctor's visit to get a new one. First they had excuses about it being on backlog. Then they simply lost my order entirely. When I finally got through to someone who could "help" me they said "Oh, now your prescription is to old. You need another one" and told me to pound sand. Their phone processes appear to be designed to give you a headache. When it is time for refills on gear I swear I have to answer 100 questions before they will even take 'I don't need any this month" for an answer. If you have ANY choice in the matter avoid at all costs. The place is a clown show and no matter what your ailment is they will add high blood pressure to the list.”

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Posted 1 year ago

“Horrible billing department. I had been paying my co pay for my bipap for almost a year. My employer changed insurance companies and Lincare said my DME was no longer covered. My insurance company laughed when I told them this as sleep apnea treatment is definitely covered. Rather than deal with the billing department any further, the local Lincare office told me that if I paid a certain amount, then I would own my machine outright. So I paid that amount to the billing department on October 21, 2023. Now, on December 15, 2023, I get a letter telling me that my account is 60 days past due in the amount of $59.35. That I am delinquent and should pay immediately. I had requested an itemized bill prior to making that final payment in October and was told to just go online. I have been on bipap since 2004 and this is the 3rd DME company (and absolute worst DME company) that I have ever dealt with. As a home health care registered nurse, I have dealt with DME companies for my patients and thought Lincare would be ok. Never! I will never deal with Lincare again and I will make sure my patients hear about my experience when choosing a DME company!”

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Posted 1 year ago

“The San Louis Obispo California lincare was some of the most uncaring rude people. They were notified in advance about my travel arrangements. I tried to explain to them i couldn’t give them an exact ETA because of traveling by car and stoping to rest along the way . I called them several times and spoke to the same woman at least twice letting them know where I was and let them know I would arrive on Tuesday. Unfortunately I did not get the people in the office name I spoke to. The person told me it would be no problem to exchange my empty tanks for full ones so I could make it to my next stop on my trip . When I arrived they made out like I was a lier and had never spoken to them . I have stage 4 COPD and they couldn’t care less if I had oxygen or not . Stated they had a shortage in tanks they would not exchange tanks with me because they would not let the individuals on their route go without tanks . So what would I do without o oxygen tanks ??? They didn’t care They told me they could not help me . Luckily there was a great professional office in Bakersfield CA 2.3 hours away that helped me with no issues. This caused me to lose 5 hours of visiting time with my daughter that I may not see for a long time . Shame on you San Louis Obispo lincare .”

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Posted 1 year ago

“Lashondra was very professional and helped update my account and fix the bill to a zero balance since the contract was 'bought out' by new Medicare insurance company who was awarded the contract away from Lincare. It's good to know that despite some bad reviews, not everyone is bad in this company and my local office is a good one. Though billing did take 5-10 minutes before live representative answered. She did a great job.”

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Posted 1 year ago

“They will keep charging you and torture you by not answering calls, drop call, transfer from one to another until you are desperate and end up paying something you didn't ask for just to have your life back. Simple as that. Don't do business with this company.”

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Posted 1 year ago

“I had a miserable experience with this company. i had a high deductible, and ended up having to pay their inflated and unreasonable fees. for example, they billed me for a part of the CPAP device, the humidifying chamber, separately. I ended up paying at least $250 for a small piece of plastic. if i had done some basic research, i would definitely have gone elsewhere, but my sleep doctor's office recommended them. my usual company wasn't willing to authorize the device that i needed, which explains how i got into this nasty situation. Of course, their marketing person is very persuasive. At this point I convinced them to recommend other suppliers, but unfortunately, it's too late for me. this company had to pay a fine of $29 million (!!!) to Medicare due to over charging the government. why they're still in business is a total mystery to me. well, maybe not - they must have paid off somebody. Do yourself a big favor and STAY AWAY!!!!!”

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Posted 1 year ago

“Dealing with Lincare has been one of the worst experiences in my 30+ years as a patient. I also have not encountered any similar operations during my work as a physician. This company is disorganized, unethical, and entirely incapable of identifying and rectifying their errors. I have paid them and zeroed out my account twice, only to receive phone calls and invoices asking for more payments. I have given them confirmation codes which they claim they cannot track down. by all means do your best to stay away from this company - you will lose your shirt with these folks. and for some reason the better business bureau has been unwilling to take action. that's probably due to their well-funded lobbyists, who unfortunately donate to our representatives. This seems to keep them out of trouble. But the Internet is more accurate - do yourself a big favor and find other companies for your health needs.”

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Posted 1 year ago

“Would give zero stars if possible. It's bad to be a customer but worse to be an employee. Unprofessional area manager. So nothing will improve.”

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Posted 1 year ago

Lincare is rated 2.2 based on 353 reviews