Lincare Reviews

Name: Lincare
Rating: 2.21

2.2 Rating 420 Reviews

29 %

of reviewers recommend Lincare

Company Reviews

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Metrics

2.2

Based on 420 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 72%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.9 out of 5

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This company is a total Joke. In January I've returned the CPAP and cancelled all their services. Until now, every single month, they take money from my credit card for supplies that have been cancelled. Every month I call the billing office, have to explain same thing over and over, they promise that my money will be returned till the end of the week but guess what till now nothing has been returned! Total scam, people don't use this company”

Helpful Report

Posted 1 week ago

“Absolute joke of a company. Never get anything right. Never actually help solve any issues. Have yet to get a correct order....”

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Posted 1 week ago

“I was referred to American HomePatient which is a Lincare company. They set me up with a sleep apnea machine with a nasal mask that won’t stay in place. I pulled a full face mask out of my closet that is at least 10 years old and used it a few times and saw it worked. I quit using the machine a week and a half ago hoping insurance will call me to see why I’m out of compliance so I can fully tell them. Emails to the local office, apparently the regional office, to Lincare themselves and tried calling the local office. All American HomePatient care about is filing a claim, take the money and run. No patient care.”

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Posted 2 weeks ago

“Dont go to this company. Promise you the world then stab you in the back.”

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Posted 2 weeks ago

“I've never seen a company with such horrible customer service. I'm moving and I can't even get through to them to come pick up their equipment that I am no longer using. I have notified their main office and they supposedly messaged the local office but no one has contacted me in 20 days. Now I'm on hold for 22 minutes trying to get hold of them & I guarantee you that when they finally come to the phone after my wait the call will get disconnected. That has happened a number of times. HORRIBLE!!!”

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Posted 3 weeks ago

“Whoah, are they cereal?? Did they just deport, incarcerated a patient and removed their healthcare benefits???”

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Posted 3 weeks ago

“The WeCare program is a farce.There was no follow through with the complaint. Was put on hold 5 times and then shifted to the the manager with whom I had the complaint. Policies are not clear. After over 20 years of being their customer, I will be giving my business to another company.”

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Posted 3 weeks ago

“I have a defective Oxygen Concentrator and called Lincare yesterday Morning Thursday March 13, 2025. I was told a new Concentrator would be delivered today. I have not received new equipment. I'm 80 years old and on Oxygen 24/7. Lincare is the worst company to deal with. Customer Service is disgusting. This is the 2nd time I've had equipment issues and both times dealing with Lincare has been a nightmare.”

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Posted 1 month ago

“If I could give a zero I would. Incompetent is an understatement. Once again delivery did not show up. Office staff is rude and clueless. The respiratory specialist is the only one that seems to know anything . They get away with this because they are the only supplier that is available throughout the US and only ones with niv's available. If you have the option do not use this supplier”

Helpful Report

Posted 1 month ago

“My first visit was to be fitted with and learn how to use the CPAP . I have many disappointing memories after that. The Modesto facility is ugly, dirty and uninviting. I immediately had problems with the mask. Knowing it could take time to adjust, I waited a bit before contacting the local representative. Every time I attempted contact with said representative, he was either out of the office, with a client or away from his desk. I waited a week knowing how “busy” he is and finally called again to leave another message. Finally he called back left a message. When I immediately tried calling back he was again not available. Finally we spoke after two weeks of waiting for advice to relieve the pain I was experiencing. I spoke with the Lincare supply person to ask to hold off on delivery of more supplies yet they were sent to me any way. I consequently lost use of the Machine and have to start over with the process and prescription for a CPAP. I certainly would never recommend nor ask for the service from this unprofessional establishment. Try to find a different company if possible. That is of course unless you enjoy being dismissed and treated poorly.”

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Posted 1 month ago

“Garbage company, avoid at all costs. They will screw up billing overbill insurance and then you can never get a hold of anyone outside of your local office. The local offices seem to care but the corporate office and billing are just useless and should not have jobs.”

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Posted 1 month ago

“Keeps charging RENTAL for a machine I purchased. Dropping this joke of a company as soon as I find new provider”

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Posted 1 month ago

“Worst company ever. They set appointments to service you without checking to see if you're available, then when you make a appointment with them they "forgot to add you to the list". Also my pulmonologist sent a prescription more than once for a portable oxygen a year ago and every time I ask lincare about it, I'm told "that's not my department, can't help you". This company should not be in business, they don't care about their customers. If could give a negative star review I would.”

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Posted 1 month ago

“They said my CPAP rental bill was paid off, and then billed me for it 2 years later and said, "Oops, we can't go back and bill this to insurance as it has been too long". They never answer emails/phone/chat requests. Prepare for frustration and billing battles for your foreseeable future.”

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Posted 1 month ago

“Horrible, horrible company. Impossible to speak with anyone. Automated phone system asks for patient name and then hangs up the call. No matter which menu item chosen. They don't honor appointments. Don't show up, don't call. Lousy, lousy service. Absolute worst company I've dealt with in years.”

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Posted 1 month ago

“I would like to know why the "branch" in Missoula, Montana is unresponsive to phone calls, messages, and no one is ever in their store at 723 Ronan Street!! I have been trying to get my Mom's oxygen accessories, Cannual 7 foot soft, for MONTHS! This is beyond a bad customer experience.”

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Posted 1 month ago

“I called Lincare on January 28th to inform them of my new insurance. I need CPAP supplies but I need to have the items approved by Tufts. I called Lincare back today, February 19th, and nothing has been done on my account.”

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Posted 1 month ago

“Was having trouble with my oxygen concentrated because it was showing 1green light and 1 orange lt. Called after hours service man and was told it would have to be taken care of the next day, or I could call 911. Very unfriendly and crabby.”

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Posted 1 month ago

“Horrible customer service. I have been trying to get replacement CPAP supplies for 3 months. The local office was very helpful but there seems to be a disconnect between the local office and the national number for ordering supplies. They could not understand that they had a different mask than was in their records . I picked up the mask at my local office. The person on the phone kept telling me I needed a prescription from my dr for a different mask. The local office made several attempts to straighten it out but every time I called it seems I started over from scratch. After 3 months I have given up and am switching to a different company to take care of my CPAP needs. Straighten it out or you will eventually go out of business.”

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Posted 2 months ago

“Horrible customer service. No phone numbers get you to a person. Actually got hung up on when I finally got through somehow, because a representative asked me 4 times to spell my name and I guess after the fourth time she could hear the frustration in my voice. Just rude.”

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Posted 2 months ago

Lincare is rated 2.2 based on 420 reviews