Littlewoods Reviews

Name: Littlewoods
Address: First Floor, Skyways House, Speke Road, Speke, Liverpool
Rating: 1.56

1.6 Rating 291 Reviews

13 %

of reviewers recommend Littlewoods

About Littlewoods:

At Littlewoods you shop online for free UK delivery & returns for over 40,000 products including womens & mens clothing. Buy Now Pay nothing until 2013. Littlewoods have been serving its customers with the very best fashion and home ideas to UK homes since 1932. We have over 50,000 items online including the biggest brands from the high street, exclusive designs and fantastic fashion advice from Coleen Rooney.

Visit Website

Phone:

0844 822 8000

Email:

queries@littlewoods.com

Location:

First Floor, Skyways House, Speke Road, Speke
Liverpool
L70 1AB

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Littlewoods 1 star review on 19th March 2021

James

Littlewoods 1 star review on 14th June 2020

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“👎👎👎👎ONE OF THE WORST BUYING EXPERIENCES I'VE EVER HAD! DON'T USE LITTLEWOODS IF YOU CAN HELP IT THEY'RE CUSTOMER SERVICE IS EMBARRASSINGLY AWFUL. THEY DON'T HELP, THEY JUST MAKE YOUR LIFE MORE INCONVENIENT. I ORDERED A MATTRESS FROM THEM AND INSTEAD OF HELPING ME SORT OUT THE ISSUE THEY JUST IGNORE YOU AND MOVE ON MERRY WAY WITHOUT A THOUGHT OF THE PROBLEMS THEY CAUSE THEIR CUSTOMERS. i'M GOING TO MAKE A FORMAL COMPLAINT AND I;LL NEVER USE YOU AGAIN👎👎👎👎”

Helpful Report

Posted 5 years ago

“Stay away from this company. My husband opened with them account with limit up to £750. When he tried shopping transaction was declined. When he called helpline customer advisor explained that actually he has no credit limit given?!? Also BNPL option is not that straightforward as they advertise.”

Helpful Report

Posted 5 years ago

“I was text by Littlewoods with whom I do not have account saying I had opened an account I rang their customer service number and the call was answered, I was asked if I was the account holder so I briefly explained what had happened The line went silent and I waited for a reply, 60 seconds or so later not a sound so I hung up and tried again, got through and explained again the situation after being asked if I was the account holder, their response to my answer was without a word to hang up on me What a rude and ignorant way to deal with my call, manners cost nothing. I did ring again but chose a different department I guessed would be staffed by U.K based employees as the previous two calls were answered by non-europeans. Thankfully this time I was able to talk with and resolve the issue with a very friendly Scouser. The thought of having to come across the previous rotten apples within your company has put me off for life ever wanting to deal with your company.”

Helpful Report

Posted 5 years ago

“Illegal Charges & Unfair Business Practices! I have been ripped off by this company so many times now! Are any of you sick and tired of making payments to Littlewoods 13 times a year on a 28-day cycle, instead of on common sense fixed monthly payments, 12 times a year, which is more likely in keeping with how you are paid? Moreover, are any of you even more peeved off with having to pay a £12 late payment charge (most likely because of their totally irregular payment cycle) on any occasion when you cannot make a payment on the dates that they demand? Well I believe that these charges could actually be illegal because under British law “terms and conditions” have to be fair and excessive charges and disproportionate sanctions are illegal, moreover terms that allow a company to impose disproportionately high charges on customers for breach of contract are likely to be deemed unfair by any overseeing organisation/body. So if you are as sick of the way Littlewoods are treating you just as I am, then may I suggest that you lodge an official complaint with Mr Andrew Baily Chief Executive Officer of the Financial Conduct Authority - Andrew dot Bailey @ fca.org.uk The more people who submit a complaint to mr Bailey, the faster these unfair business practices and the potentially illegal charges with be dealt with.”

Helpful Report

Posted 5 years ago

“Ordered electric cooker February this year, had new address rang littlewoods up told them, delivery time 14th Feb no cooker was told delay another six days, I cancelled the cooker for over two weeks the battle began ringing online talk, eventually my account was updated but they still want me to pay for the cooker, because its on the monthly statement I have rang, online talk told by littlewoods you have to talk online no more of this hassle the courts can sort this out, I have been customer years, stay clear of this company take my advice”

Helpful Report

Posted 5 years ago

“Appalled by this company, such a shame as I used to love Littlewoods for many years but when it comes to online transactions and customer service you'll be ripped off every month by stealth charges and laughed at as if you're an idiot by the rudest help centre I've ever come into contact in my life. I'll be really surprised if they survive another year as I've spent thousands with them and I've had enough! Even giving them one star is too much - Stay away unless you like to be ripped off and abused.”

Helpful Report

Posted 5 years ago

“I ordered a gaming chair never arrived not only did i have to pay plus late fees while discussing what happend but was also told that i have to track who ever delivered it..disgusted by the whole lot..”

Helpful Report

Posted 5 years ago

“I wish I can put 10 stars they are so good so helpful and always there when you need help always buy from them so many items and they are perfect condition I already recommended all my family and friends and they love it to xx”

Helpful Report

Posted 5 years ago

“Exceptional customer service”

Helpful Report

Posted 5 years ago

“The customer service I received was very good from them. My only issue is I wish they wouldn't use yodel as a courier. Of my last 3 parcels to be delivered, 2 never arrived, one have them was supposedly signed for but certainly not by me. Resolving the issue was speedy and the items were credited to my account”

Helpful Report

Posted 5 years ago

“got mountain bike from littlewoods send it back still no refund but keeps asking me to transfer that bike to buy now pay later so mad rung littlewoods to ask about that bike I sent back got told money back on my account so please tell me why it asking me to transfer that bike then”

Helpful Report

Posted 5 years ago

“Love my littlewoods so much never need to go anywhere else everything at my finger tips no need to go out in the cold weather. The people I speak to are so helpful and friendly. But most of all excellent service fast delivery”

Helpful Report

Posted 5 years ago

“this company is a complete and utter shambles. bought some goods from them on a buy now pay later. Paid them every penny i owed in december and received an email confirming payment. they are continually chasing me for payments, two more demands received this morning. I have spent hours on the phone and have sent several emails asking them to update their details but to no avail. they are ruining my good credit rating, it already shows i have missed payments. STAY AWAY FROM LITTLEWOODS ALSO KNOWN AS SHOP DIRECT THEY DONT KNOW THEIR A**E FROM THERE THEIR ELBOW. I for one will have nothing to do with them ever again.”

Helpful Report

Posted 5 years ago

“Great customer service and prompt delivery. I've been using Littlewoods for years and have never had a problem.”

Helpful Report

Posted 5 years ago

“I would like to complain about the service I received on the phone today at around 9am and also my experience with your website which affected my ability to pay online on a BNPL due date. Firstly I attempted to make a BNPL payment last night (the day it was due by online) however the option to do this was removed from your website, even though up until Thursday it was still on there. So my first complaint is the fact that this happens. It is wrong and is almost tricking people into missing payments if the payment is interest-free when paid BY that date it means that date is inclusive and the option to pay should remain online until that date, it makes no sense why you would remove that on the system when it is up there literally the whole year! It is forcing customers to call in to make these payments manually which is a huge inconvenience considering the almost always terrible customer service team who have a lack of understanding any real situation, very long waiting times at certain points of the day when people have work and lives to get on with. I also do not appreciate being told by the customer service agent I should call in at a better time to make the payment when I was working long hours on the day I wished to pay (again a payment which I have every right to do online by a specified date). I made the payment manually and expected to be shown some sort of common sense in the fact that it could be allocated to the BNPL and any applied interest would be removed., but was told this has to be escalated. Again pathetic, I have been a customer with you for a long time where things similar to this have been rectified almost instantly, but no I have to worry if this will be corrected and also if I will get a reply at all, as I have had issues raised and never heard of again and I rarely follow up due to the inconvenience and dread of talking to these mostly horrific customer service agents!”

Helpful Report

Posted 5 years ago

“Littlewoods is hiding behind it's appalling call centre in South Africa. The agents there cut me off, left me hanging, gave me inaccurate information and many don't have clear English. I was actually reduced to tears out of frustration of trying to get any sense out of them. Reading other reviews, it seems that Littlewoods doesn't place any value on their customers if they allow this farce to continue. Why pretend you have a customer service when actually what it is is a pretence at customer service. I have never come across anything so shocking in my life. For those who deal with Littlewoods and haven't encountered a problem, lucky you because as soon as you do, and you have to contact the call centre, you will realise that dealing with Littlewoods is a one-way situation, the agents will do anything to get you off the phone. No professionalism or care for their customers at all. What they are getting away with is criminal actually.”

Helpful Report

Posted 5 years ago

“Ordered 5 items in black Friday sale back in November. Still saying waiting dispatch. No response from email. Chat and phone not answered. Terrible experience as the items were supposed to be Christmas presents.”

Helpful Report

Posted 5 years ago

“Littlewoods is designed to overcharge customers. Example, an IPad Pro (2018), 256Gb, Wi-Fi, 12.9in is £300 (cash price) more expensive than buying at Apple store. If you wish to "spread the cost" (this seems to be their business model) prepare for a 44.9% APR over an already £300 overpriced product. Is pure and simple exploitation of low credit score buyers. Shame!, shame!, shame on you Littlewoods!”

Helpful Report

Posted 5 years ago

“Beware if you want to return an electrical item that is faulty! I bought a steam generator iron in November, used twice and doesn't work properly and despite being a customer for 20+ years they wont take my word for it! Time was they would ask you to return it and send a replacement all at the same time, not any more they now order another which go's on you account and then ask you to return the other for a technician to inspect, only then will they remove it from the account if the technician agrees with you that it's faulty - if he doesn't you end up with something useless on your account to pay for and I had to call 4 times even to get this agreed as despite being told it was arranged it wasn't. They didn't understand at all that I just wanted to have an item that worked, if it did why would I be returning it after 6 weeks?????? I think that the call centre has now been moved out of the UK and the customer service has gone down the pan with it!”

Helpful Report

Posted 6 years ago

“Genuinely worst Customer Service I've ever experienced. Ordered an item that was originally delayed in being shipped out with no explanation, then didn't show up for ANOTHER week after it should have been delivered so I contacted their live chat. DON'T EVEN BOTHER!!! Had the misfortune of speaking to 3 people because they were all equally as incompetent and none of them seem to speak actual English. All their responses are the same auto-replies you'd expect from emails, not a genuine sentence to be found. MY EXPERIENCE: asked first agent where my item was, he said he'd look into it, took him easily 10 min, then he said he had info for me and didn't say anything for another 3 min. I asked if he was going to tell me anything and he got MAD AT ME, saying that he'd asked me to give him a moment before! I pointed out he'd literally just said he had info and he was like "oh sorry I didn't mean to send that." He then pushed me into a queue to talk to a "track and trace" agent, which is a specialist for reading the info you can see yourself on the account! Literally all that person said was "oh yeah no updates since Nov 29th, seems like it got lost." NO KIDDING!! They needed a specialist to tell me that! The best part: when I was put into the queue it said it would be about 19 min.... I ended up waiting almost 1.5 HOURS! FOR NOTHING!! The agent then said they'd refund me the item I'd bought on sale because it seemed to have gotten lost, I asked to have it reshipped instead as I wanted the thing I purchased not the money. DUH. They said THAT'S NOT POSSIBLE! They literally CANNOT resend you an item that THEY lost! What you have to do is refund the original and then purchase it again! Imagine buying something expensive for 1000€ and having to purchase it TWICE while waiting on the refund!! I told them I don't want the refund, just reship the item and they put me to the THIRD agent without asking who read the previous chat and went "so I have to do a price match?" referring to the sales price I got the item for originally. I told him no, I just want you to send the item out again and keep the money you have. He then told me after several more minutes of waiting that the item had already been refunded! I'm not a native English speaker but my God, the reading comprehension of those robots is abysmal. NEVER EVER EVER ORDER FROM THEM!!!!! This taught me to never buy from anywhere but Amazon ever again. I've never had such an awful experience before and it lasted TWO HOURS!!! FOR NOTHING!!! And btw, I used to work in a call centre myself, so I know the job and I've seen all kinds of things. If it is true that they can't just reship an item NEVER BUY ANYTHING FROM THEM EVER!! Their system is utter broken garbage in that case and you should not trust them with your information or money! Being able to reship an order is the ABSOLUTE MINIMUM a sales/order system should be capable of!”

Helpful Report

Posted 6 years ago

Littlewoods is rated 1.6 based on 291 reviews