Living and Home Reviews

Name: Living and Home
Rating: 3.92

3.9 Rating 899 Reviews

73 %

of reviewers recommend Living and Home

3.9

Based on 899 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour

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Email:

info@livingandhome.co.uk

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Living and Home 1 star review on 9th January 2025

Living and Home 1 star review on 4th November 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Does what it says”

Helpful Report

Posted 3 years ago

“Rate the chair 4/5 the service was great, delivered by royal mail.”

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Posted 3 years ago

“Recently bought an inset fire for my feature wall from Living & Home. The fire was dispatched almost immediately & received notification from them and the delivery company. Unfortunately the delivery company had somehow mislaid it. I contacted Living & Home customer service & they immediately sent another via a different delivery company & I received it the following day. The day after that, the initially delivery company arrived with the fire that had been mislaid so didn't accept the delivery & advised them to return it to Living & Home as they had sent me another. Their customer service kept me fully updated & were extremely helpful. I wouldn't hesitate in recommending them as they were excellent. Also extremely happy with the fire & they were the most competitively priced. Thank you 👏”

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Posted 3 years ago

“No problems ordering on the we'd site although the courier xdp left much to be desired!”

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Posted 3 years ago

“I wouldn't use them again Saving grace was the customer service responded well to getting my refund back to me.”

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Posted 3 years ago

Hi there, Really sorry for the experience, we are still trying to do our best for our customers. Please feel free to let us know if there is anything further we could help you with. Best regards

Posted 3 years ago

“Can’t fault the buying experience the greenhouse is solid once built trust your instincts when building had it up in 5 hours”

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Posted 3 years ago

“You need to use a better courier. It took over a week to arrive.”

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Posted 3 years ago

Hi Nicki, Your comment is very helpful for our further service to our customers. We are working hard with our courier to make the delivery quicker and more simple. Really sorry for the inconvenience it caused. Best regards

Posted 3 years ago

“Wee bit of a delay with the order but Trico was extremely helpful and prompt to respond. Love our gas heater. It’s a game changer. Highly recommend it.”

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Posted 3 years ago

“Almost impossible to contact by phone, and if you do manage to get them, they have very little knowledge about their products. A faulty burner unit was reported and they want a video of it NOT working! Video sent but they say it was not received. Basically their not interested.”

Helpful Report

Posted 3 years ago

Hi Mr Stuart, Really sorry for the experience, could you please address your enquiry to our customer service team along with your order number at enquiries@livingandhome.co.uk we will for sure help you further. Sorry for the inconvenience it has caused, please feel free to let us know if there is anything further we could help you further. Best regards

Posted 3 years ago

“Excellent customer service delivery fast. Very pleased with the quality of the product.”

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Posted 3 years ago

“Very nice chair so I'm pleased. No issues with delivery either. The only thing I would say is that the instructions were not clear enough and for someone who is not good at diy a lot more needs to be written on them.”

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Posted 3 years ago

“Product not what was expected. No heat coming out of the heater.”

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Posted 3 years ago

Hi Danai Really sorry for the experience, could you please address your enquiry to our customer service team along with your order number at enquiries@livingandhome.co.uk we will for sure help you further. Best regards

Posted 3 years ago

“Product delivered within a few days and packaged well. Very pleased with our purchase and would definitely use this company again.”

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Posted 3 years ago

“Returns 10minute notice Credit still waiting collected 24 February. Emails sent no reply”

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Posted 3 years ago

Hi Maureen, Really sorry for the experience. Could you please help us to understand your case further, we will for sure have a look at your case if you could email your enquiries to enquiries@livingandhome.co.uk Best regards

Posted 3 years ago

“No problem with living home Problem with delivery 3 times We waited for delivery but never turned up.”

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Posted 3 years ago

Hi Saverio, Thanks for your review, we will also try to work out with our delivery company as well, in order to deliver better work to our customer. Really sorry for all the inconvenience it has caused. Best regards

Posted 3 years ago

“Thanks All OK!”

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Posted 3 years ago

“Excellent and prompt service”

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Posted 3 years ago

“Still awaiting advice regarding fitting of fire .so far from happy , also fire seemed to reduce daily on web ,”

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Posted 3 years ago

Hi Ken, We are really sorry for the late reply. Could you please send the email to enquiries@livingandhome.co.uk and our customer service team will have a look for you? Best regards.

Posted 3 years ago

“Big of confusion with delivery so please all ways readed the extra details. All in all good service and love my product”

Helpful Report

Posted 3 years ago

“Great looking rocking chair, really pleased with it. Nice colour and fabric. A bit bigger than I had imagined so my son has claimed it as it was rather large for the space I had intended it for. Quick and very efficient delivery. The delivery driver was very helpful. Have already ordered again since. Thank you,”

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Posted 3 years ago

Living and Home is rated 3.9 based on 899 reviews