Living and Home Reviews

Name: Living and Home
Rating: 3.92

3.9 Rating 900 Reviews

73 %

of reviewers recommend Living and Home

3.9

Based on 900 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour

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Email:

info@livingandhome.co.uk

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Living and Home 5 star review on 23rd April 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fantastic value product. Delivered on time. Highly recommend them!”

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Posted 4 years ago

“DO NOT TRUST! I wish I could give zero to this company. Never trust this company, the experience is terrible, this guys are blackmailing the customers to delete the bed reviews. I have placed an order in September 2020 and received just a part of it December. Since then I am sending emails to them in order to receive my refund and no answer. I have 429.92 euro in their account for several months and looks like they don’t care. Order no #ORD202037865 After I first posted this review they emailed me starting to come with excuses and then blackmailing me. I have all the emails with them. They said they will give me the money back if I delete my review. After that another 10 days without my money back. Some more excuses.”

Helpful Report

Posted 4 years ago

Dear Customer, Sorry for your experience. The customer service you receive, is below our usual standard. The Order number you provide is not a Living and Home Order number. Is there confusion in here? Looking forward to your reply. Thanks Kenny Living and Home

Posted 4 years ago

“Faultless order! Easy to order, great price, arrived early, as described. Good all round!”

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Posted 4 years ago

“I ordered the Lounge Chair and Footstool in Blue but received a Sky Blue version. No one on your live chat, no phone number. My order number is 5325.”

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Posted 4 years ago

Dear David, Sorry for your experience. Our Customer Relation Manager will follow your case. Hopefully, the issue will be re-solve soon. Please contact us again, if there are further problems.

Posted 4 years ago

“The whole experience was GREAT! Very quick delivery. I could track my goods and know what day/time they were being delivered. The product was just as described, which I was very pleased with. I would recommend this company.”

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Posted 4 years ago

“Fantastic company. Ordered several thousand pounds due to house move. All arrived on time and undamaged.”

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Posted 4 years ago

“Very quick on delivery arrived well before due date, goods were exceptional I am very pleased and satisfied!!!”

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Posted 4 years ago

“Item as Described...Delivered 1 Day early.....what’s not to like....Great service thank you!”

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Posted 4 years ago

“Best shopping experience I have had for a long time. Keep it up and thank you!”

Helpful Report

Posted 4 years ago

“Item as Described...Delivered 1 Day early.....what’s not to like....Great service thank you !”

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Posted 4 years ago

“Not got the chair yet but Gully went above and beyond today to let me know where it was up to on delivery. He even called the driver to check he would deliver it to a concierge. Excellent service”

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Posted 4 years ago

“I received the chair the day after I ordered it. My husband put it together in about 10 minutes. It is a lovely green and very comfortable.”

Helpful Report

Posted 4 years ago

“I'm absolutely shocked by the purchase from this website, I thought I could rely on this site to deliver a good quality chair. The chair I purchased was held together by staples which after 2 months have all popped off the chair meaning the chair has come apart and unusable. I didn't receive a response from customer service after emailing twice and when I called to flag the disappointment I was told I had already been replied to (still yet to receive any emails). I was told nothing could be done about the chair as there was no warranty past 30 days. What company makes poorly manufactured chairs and can offer no service when they unsurprisingly break. As a gesture of good will I was offered a £5 discount which is actually a bit offensive after spending £100 on a chair that was poorly made and is unusable. I have declined the £5 discount as will not be purchasing from this company again.”

Helpful Report

Posted 4 years ago

“The service was fab. From searching through products to checking out and then receiving the product it was all very straight forward!”

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Posted 4 years ago

“Received chairs today and the screws don’t allow you to match the holes in the chair The screws provided seem too short - it’s not what I expected at it stated partially assembled. Not sure how I am able to put this together on my own, with the above issues? Please help - I can provide photos if required”

Helpful Report

Posted 4 years ago

Dear Cusotmer, Sorry for your experience. Can you provide me with the Order number, so we can follow up? Thanks Kenny Living and Home

Posted 4 years ago

“Product was as described, delivered on time and easy to follow instructions and assembly.”

Helpful Report

Posted 4 years ago

“Smooth ordering and quick delivery. Item was well packaged and arrived safely. Quality is very good and I am extremely pleased wiht purchase.”

Helpful Report

Posted 4 years ago

“Received my order a little earlier than advised originally. Kept informed of delivery progress right up until delivered. Products of good quality and as described on the website, good value as managed to order when in the sale too.”

Helpful Report

Posted 4 years ago

“We ordered what we thought was a 'widescreen' style wall- mounted fireplace. When it arrived the fireplace looked nothing like the picture - totally different dimensions from the picture on the website, and not what we wanted at all. We emailed to politely request a free return rather than the £45 charge as we had after all received the wrong fireplace. We attached side-by-side pictures of the very different listed and actual fireplaces. They would not accept that the fireplace we received was not what we tried to purchase. They eventually agreed, after many emails, to give us £10 off the return delivery, or 10% off the fire that we didn't want. We recommend that you DO NOT BUY anything from here, because if you have a problem with your order they will not care, and their lame offers to solve the issues are not worth the hassle. Rubbish customer service!”

Helpful Report

Posted 4 years ago

Dear Customer, Sorry for your experience. Can I have your Order number, so we can investigate what happen? Thanks Kenny Living and Home

Posted 4 years ago

“I purchased a pink office chair. But LivingandHome sent me an ottoman, totally off! Kiran was helpful and quick in coordinating redelivery. Second delivery was wrong again! A grey chair was sent. Out of frustration, I cancelled my order. Such a mess! Stay away!”

Helpful Report

Posted 4 years ago

Dear Customer, Sorry for your experience. Can I have your Order number, so we can investigate what happen? Thanks Kenny Living and Home

Posted 4 years ago

Living and Home is rated 3.9 based on 900 reviews