Living and Home Reviews

Name: Living and Home
Rating: 3.92

3.9 Rating 899 Reviews

73 %

of reviewers recommend Living and Home

3.9

Based on 899 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour

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Email:

info@livingandhome.co.uk

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very disappointed. When received the kitchen unit it was broken. I've had no reply from the Company when I explained the problem, they make it impossible to get in contact with and charge an extraordinary about of money to return this item. Very disappointed and left with a broken unit that I have paid full price for.”

Helpful Report

Posted 3 years ago

Dear Customer, Apology for your experience. Can we have your order number? Our Customer Relation Manager will respond ASAP. Thanks Kenny Living and Home

Posted 3 years ago

“Cheap and no communication”

Helpful Report

Posted 3 years ago

Dear Customer, Apology for your experience. Can we have your order number? L&H will investigate further. Thanks Kenny Living and Home

Posted 3 years ago

“Delivery was quick but product damaged. One shelf was a different finish to the other, holes not drilled correctly and generally poor product overall.”

Helpful Report

Posted 3 years ago

Dear Kelly, Apology for your experience. We will make improvements on the product, in the future. Thanks Kenny Living and Home

Posted 3 years ago

“Not a good experience, tried to canx order 1 hour after booking it, I would have to accept del then return it minus £70 ish handling fee, then when it arrived it was dusty and the front feet are not even!”

Helpful Report

Posted 3 years ago

Dear Evan, Apology for your experience. We will take on your feedback and make improvements, in the future. Thanks Kenny Living and Home

Posted 3 years ago

“It has come scratched up”

Helpful Report

Posted 3 years ago

Dear Kenan, Thank you for your reviews. Can you provide me with more details? We will investigate closely. Thanks Kenny Living and Home

Posted 3 years ago

“Daughter just opened the box, everything looks ok. But after trying to erect it. It's no good for my busy garden with grandchildren and dogs. I would prefer to return it and is it possible to have a refund. It's too flymsy.”

Helpful Report

Posted 3 years ago

Dear Anna, Please contact us in enquiries@livingandhome.co.uk Our Customer Relation Manager will help you to re-solve the problem. Thanks Kenny Living and Home

Posted 3 years ago

“Great website, quick fuss free delivery, very efficient customer service!”

Helpful Report

Posted 3 years ago

“Wrong colour of chairs delivered and we had to wait 3 weeks for the chairs.”

Helpful Report

Posted 3 years ago

Dear Jovita, Apology, we will investigate your case and make improvements, in the future. Thanks Kenny Living and Home

Posted 3 years ago

“Furniture has arrived damaged, I'm awaiting refund and collection of items. Up to yet no luck.”

Helpful Report

Posted 3 years ago

Dear Susan, Apology, we will look into your case further and make improvements, in the future. Thanks Kenny Living and Home

Posted 3 years ago

“The recliner chair I brought broke after 3 days and the company are refusing to refund my money after an exchange of a dozen or more emails. I’m still trying to reason with them to refund my money and take it away as it’s clearly faulty but I’m getting nowhere. Not a great advert for this company. My recommendation would be to shop elsewhere!!!”

Helpful Report

Posted 3 years ago

Dear Tim, Apology for your experience. Can we have your order number? We will follow your case, again. Thanks Kenny Living and Home

Posted 3 years ago

“AWFUL CUSTOMER SERVICE!! Delivered a chair like this which is clearly a returned item that has been ‘repaired’ and resold. Refusing to replace or repair and just keep quoting their 28 day warranty 🤣 They maybe need to brush up on their legal obligation under the consumer rights act which states that faulty items need to be replaced or repaired if within 6 months of purchase which they are. Looks like I’ll have to go through Ombudsman Services, what a faff when all I’m asking is for a chair to be replaced as it’s clearly faulty!”

Helpful Report

Posted 3 years ago

Dear Laura, Apology for your experience. We will make take on your feedback and make improvements, in the future. Thanks Kenny Living and Home

Posted 3 years ago

“The item was not what I expected but when I looked to return it, the return cost was 50% of the cost of the item. £25 to return something is extortion !! To return by Royal Mail the cost was £8-82 ! I believe Living and Home deliberately make returning goods difficult. The Item is thrown in my loft!!!”

Helpful Report

Posted 3 years ago

Dear Anne, Apology for the experience. Currently, the return costs are higher than normal, due to the shortage of drivers. We will continue to review our return costs and provide the most competitive price. Thanks Kenny Living and Home

Posted 3 years ago

“Ordered a chair on 12th Aug advertised as 3-5 days shipping, still no sign of it.”

Helpful Report

Posted 3 years ago

Dear Danielle, Apology for the experience. Can we have your order number? Our Customer Relation Manager will follow your case ASAP. Thanks Kenny Living and Home

Posted 3 years ago

“Ordered the chair, did not match the colour on the website and when I emailed about returns nobody came back to me.”

Helpful Report

Posted 3 years ago

Dear Margaret, Apology for your experience. Our Customer Relation Manager will give you a call ASAP. Thanks Kenny Living and Home

Posted 3 years ago

“I've been asked to write a review but I still don't have my item. Before you reply, asking me for my order number and further details, I've already done so and still have nothing to show for it. Whether it's your problem or the couriers, either way, not impressed. 17 days and counting.”

Helpful Report

Posted 3 years ago

Dear William, Apology for your experience. The Yodel system shows, your products had been delivered. Is this not true? Looking forward to your reply. Thanks Kenny Living and Home

Posted 3 years ago

“Ordered an item on 18th July, was given a tracking number, which never worked, contacted them after 5 days, was told a replacement item was being sent out, given another tracking number which didn't work. Despite numerous emails, either these guys are rubbish or Yodel is rubbish, but either way we haven't received our order after 16 days and counting.”

Helpful Report

Posted 3 years ago

Dear Denise, Apology for your experience. Our Customer Relation Manager- Kevin will follow your case closely. Feel free to email kevin@livingandhome.co.uk if you face further problems. Thanks Kenny Living and Home

Posted 3 years ago

“I have received a response to my review and have tried to send thou further details of my experience but message weapons send? My original order no is 11671 hope to hear from you very soon my landline tel no 0151 475 9383 I would appreciate it is someone could ring me regarding this matter regards Mrs Carol Gallagher Cannot really comment at the moment. I ordered a fire pit 3 weeks ago and still not received it. The company say they have sent another one out but it is 6 more days now AND STILL NOT Received it. Still waiting. No delivery still to date on 3rd August. Not happy.”

Helpful Report

Posted 3 years ago

Dear Customer, Apology for your experience. Can you provide us, with the order number? Our Customer Relation Manager will follow up. Thanks Kenny Living and Home

Posted 3 years ago

“I can’t comment on my purchase as it hasn’t arrived yet. They are unable to track it with Yodel so need to send another one out !😡😡”

Helpful Report

Posted 3 years ago

Dear Alison, Apology for your experience and we will ship your parcel again, ASAP. Your case will be communicated with the carriers. Thanks Kenny Living and Home

Posted 3 years ago

“Awful. Received a ripped office chair, reported it to customer service to be offered a 25% discount which then increased to 30% after I said I would rather return. No apology and telling me it’s still usable!! Would never buy from here again nor recommend anyone else to. Any professional company would offer to send a new chair out.”

Helpful Report

Posted 3 years ago

“I ordered dining chairs. I was informed the chairs would be despatched within 3-7 days. On day 8, I sent an email asking for an update to be told that the chairs were out of stock and the order would be cancelled. If I hadn’t sent an email, how long would I have to wait for Living and Home to contact me. I have only just received the refund yesterday. Very poor service. Will not order again.”

Helpful Report

Posted 3 years ago

Dear Jane, Apology for the experience. We will take on your feedback and make improvements, in the future. Thanks Kenny Living and Home

Posted 3 years ago

Living and Home is rated 3.9 based on 899 reviews