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LloydsPharmacy Reviews

1.6 Rating 105 Reviews
12 %
of reviewers recommend LloydsPharmacy
1.6
Based on 105 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
On-time Delivery
Greater than 5%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Over A Week
Read LloydsPharmacy Reviews

About LloydsPharmacy:

Lloydspharmacy is a leading community pharmacy and healthcare provider with over 1,650 pharmacies across the UK, mainly in community and health centre locations. We employ around 17,000 staff and dispense over 150 million prescription items every year. Lloydspharmacy is committed to ‘healthcare for life’ and our vision is to be a great healthcare brand. Our customers are our main focus and we endeavour to provide them with exceptional service and healthcare. Accessibly located within the heart of communities, our local pharmacies are right on the doorstep and strive to be the first choice for customer needs. We are much more than a dispenser of medicines. Prevention, management and treatment are at the very core of our business, and we aim to deliver high quality outcomes for chronic conditions, such as diabetes and heart health, and to support local communities in making informed health decisions.

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Phone:

0845 600 3565

Location:

Lloydspharmacy Limited,Sapphire Court,Walsgrave Triangle
Coventry
CV2 2TX

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LloydsPharmacy 1 star review on 27th May 2024
Anonymous
LloydsPharmacy 1 star review on 23rd December 2021
Paul Dunwell
Anonymous
Anonymous  // 01/01/2019
Booked antigen testvto fly. No one available when we turn up. Have to rely on airport hopefully. Don't trust them
Helpful Report
Posted 2 years ago
On average 6 phone calls to get an answer to renew prescription.Visited in person no other §customers 7 staff.ludicrous they can’t answer the phone.
Helpful Report
Posted 2 years ago
The pharmacy based in Sainsburys Paignton is truly the worst I have ever come across. It’s so bad it almost defies belief. Over the last 12 months I have had the pain of it twice being shut on a Sunday, queuing for over 30 minutes with only 3 customers in front of me (3 times!) turning up and waiting until 9am only to be told the pharmacist is sick and can’t dispense. I order and 7 days later I go to pick up the prescription only to be told to wait 10 minutes as it hasn’t been made as yet. Only once in that 12 months have I gone there and been served with what I would expect from an average service. This has been going on since the start of the pandemic and it’s woeful, Lloydspharmacy, you are a disgrace!
Helpful Report
Posted 2 years ago
ONE STAR IS TOO GENEROUS I was given a paltry £50 in Lloyds Pharmacy vouchers, and an apology, to compensate me for the ongoing meltdown of their service in Cambourne, Cambridgeshire after it had wasted several hours of my time. And after I had complained to its CEO and others. A week or so later to avoid the normal queue into the street at Cambourne I went to another Lloyds Pharmacy on the outskirts of Cambridge. Arriving before the published closing time of 6pm I found that it had closed at 3pm. A tatty notice was stuck on the shutter. I photographed it and sent the time and date stamped picture with another complaint to the same people. They never answered, not even 3 weeks later. Today I took the remaining £20 voucher into the Cambourne store, waited as ever a while even to get in, selected an item priced at £20, and was then told they wouldn't accept their own voucher. Apparently HQ staff had given the poor staff a rollocking for taking the previous £30 in Lloyds Pharmacy vouchers. And told them not to accept any more. In front of a lot of waiting customers I stated that they needed to honour their own vouchers and not treat their staff like that, never mind customers. I insisted on them honouring this voucher. And I got my way. But I should not have had to argue. And weaker individuals would have skulked away. In summary this has to be the worst run pharmacy in the UK. It is badly organised, too greedy to get the staff it needs in to sort out the mess that here in Cambourne has old and sick people queueing down the street in the cold and rain, and too abjectly dishonest and irresponsible, too much a Mickey Mouse organisation, to honour its own vouchers. Ultimately they are clearly bullying their own staff. If employees are handed Lloyds Pharmacy vouchers then they realise these should be honoured. And they are putting themselves at risk of abuse or even assault, nd certainly upset, for refusing to honour them. But that's what this company is like. Damned greedy and irresponsible to a fault. Don't shop there, don't get your prescriptions from these prats, if you have ANY options to go elsewhere.
LloydsPharmacy 1 star review on 23rd December 2021
Helpful Report
Posted 2 years ago
I spoke to my Gp yesterday to see if they could authorise my repeat prescription, they said they had never received a request from Lloyds direct and had no requests on their system. I’ve had nothing but problems with this app and I’ve decided to manually request the repeat medication because I know it’ll be dealt with. This app is putting vulnerable patients lives at risk. I have never once received a notification to say I can pick up my medication from Lloyds and when I’ve been at the pharmacy they’ve either got no record of the prescription request, or they can’t release the medication or they don’t have it in stock. Or the app incorrectly states that my medication has been picked on the day that I’ve made a complaint. I will be writing to the nhs ombudsman about this app as it’s dangerous and once again it is putting lives at Potential Risk
Helpful Report
Posted 2 years ago
Ordered hydrocortisone cream along with some other general bits and bobs. After 3 weeks Lloyds pharmacy finally dispatched my parcel, but without the hydrocortisone cream, which was the main reason for my purchase. Since then they have ignored all requests for update or refund and I have had no choice but to raise a case with PayPal to obtain a refund. Needless to say they are ignoring PayPal also. AVOID - shocking customer service and I'm reporting to the regulator.
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Posted 2 years ago
I worked for Lloyds for 10 years avoid at all costs, the organisation is so full of elitetism and corruption, the delivery manager has no experience in pharmacy and needs sacking because he is so incompetent. The regional managers are just milking the company dry and have no experience in pharmacy they jump in out of positions like there jumping in and out the bath every store is extremely dirty because they don't employ cleaners and the regular pharmacist are awfully trained someone on minimum wage will be expected to train the pharmacist and they are on £21ph. Stores also out of stock because of poor organisation. Shop there at your own risk.
Helpful Report
Posted 2 years ago
Supposed to be next day delivery but 3 days now and counting. No contact from them to say going to be late. Why say it’s next day delivery if it’s not?! Pretty poor.
Helpful Report
Posted 2 years ago
Had to cancel order..there was a hold up in their wharehouse..and no communication at their end..just left me in the lurch..ordered superdrug instead..excellent service and delivery..firms should adopt their excellent service
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Posted 3 years ago
Absolutely appalling customer service. Ordered 2 packs of Nexium which arrived badly damaged. Emailed photos and requested replacements. I have now sent 4 emails to their customer services. Six weeks later and still no replacements and no response to any of my emails.
Helpful Report
Posted 3 years ago
Extremly poor and inadequate service. Missing items on a monthly basis. Long slow and drawn out delivery times! I've been waiting for my perception medications to be sent out to me for well over a week, dispite them holding on to my perception. The service I an absolute mockery.
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Posted 3 years ago
About Lloyds pharmacy inside Sainsbury, Didcot - One particular receptionist (dark short haired old woman) is very rude, blunt and most of all, incompetent. She couldn't place an order properly so I had to make a three trips to get a prescription! And it's not just once. She is in the wrong place and making people, who are already troubled/unwell, more agitated. And the others also seem rushing around like headless chickens. - The whole place looks diabolical, unorganised e.g. medical products heaped up on the floor. - They are so slow/inefficient and can't even bother to give an estimate waiting time for the people waiting for the medication to be released after being served at the end of a long wait. All huddle around in a close proximity to one another. It is far from ideal.
Helpful Report
Posted 3 years ago
Edinburgh Pl, Cheltenham GL51 7SA, very poor management and service, long waiting time minimum 30 minutes.. never use it again
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Posted 3 years ago
Terrible. Avoid at all costs. Took an online order from me which I couldn't collected. When trying to get a refund I was basically called a liar as I had apparently already collected the order. All attempts to contact them further about this were completely ignored. So have reported them to my credit car provider and the obudsman. Never know a company to have such contempt for their customers!
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Posted 3 years ago
Located in: Halesowen Medical Practice Address: St Margaret's Well Surgery, 2 Quarry Ln, Halesowen B63 4WD THEY DONT KNOW WHAT THEY DOING
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Posted 3 years ago
I attended Lloyds chemist New Cross gate yesterday yet again I’m giving different medication than one that’s prescribed on my prescription. In January of this year I was given heart tablets instead of antihistamines thought medication was checked before given out The staff do not tell you if there is a change in medication or if something is out of stock you realise when you get home then need to go back. I would say the staff are very slapdash and very slow in the movement I I complained that it was the wrong medication I was told to give back the medication and go elsewhere in which I did. Will be making an official complaint
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Posted 3 years ago
Please avoid this company! I ordered and paid for next day delivery. The item didn't arrive and when I contacted Lloyd's call centre three days later, they would only refund the postage, not the value of the item pending them investigating with Hermes. I asked for a full refund and was refused. It appears that I will have to pay again elsewhere to get this item, as this was urgent. Not sure if I'll ever see my money back! Please use another pharmacy!
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Posted 3 years ago
Kind and helpful staff. Willing to offer advice when necessary
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Posted 3 years ago
Ordered prescription two weeks ago tried to collect it Thursday morning shop was closed until 2.30. Tried again Wednesday of the following week shop closed as they had no pharmacist. Rang head office lady claimed she would help she rang branch but everyone had gone home. She said she would contact area manager tomorrow morning but you can forget getting your medication. She suggested ring 111 what a joker company
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Posted 3 years ago
Staff member was really rude and patronising I did email customer services but got ignored
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Posted 3 years ago
LloydsPharmacy is rated 1.6 based on 105 reviews