Name: Loadbalancer.org
Address: 4550 Linden Hill Road, Suite 201, Wilmington, Delaware
Rating: 4.94

“very quick response time and all the staff that helped were very knowledgeable. Thank you”

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Posted 7 years ago

Hi Ben, Thank you for your review and the great comments. Rob www.loadbalancer.org

Posted 7 years ago

“Helped out with an obsolete bit of kit. Outstanding.”

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Posted 7 years ago

Hi Jon, Thank you for recognizing that we always help, your review is appreciated :) Serena www.loadbalancer.org

Posted 7 years ago

“Fast and uncomplicated support that solved our problems. Thank you!”

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Posted 7 years ago

Hi Philipp, great news that we were able to resolve your problem with ease. We always appreciate people taking the time to leave us a review so Thank you! Lisa www.loadbalancer.org

Posted 7 years ago

“My questions were answered quickly and the staff is very knowledgeable. I do wish that Loadbalancer would keep us updated in a timely fashion when upgrades are needed.”

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Posted 7 years ago

Thank you for your review, I have now subscribed you to our most recent update release. I will let our engineers know you have recognized their hard work; thank you again. Serena www.loadbalancer.org

Posted 7 years ago

“They are always very prompt with their support, and helpful. :)”

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Posted 7 years ago

Great Kit thank you for your review, as always appreciated :) Serena www.loadbalancer.org

Posted 7 years ago

“Quick response and resolution to my issue”

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Posted 7 years ago

Thank you for your review, and great you got your resolution :) Henry www.loadbalancer.org

Posted 7 years ago

“Submitted an e-mail on a Sunday and wasn't expecting a response until at least on Monday. I was surprised to get a response that same day via e-mail. Great to know I'll get some response, not only from an automated system, but from a real live support person even on a Sunday.”

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Posted 7 years ago

Hi Roberto, we live in a fast pace world so we are here to keep our customers up 24/7! Thank you for your review :) Serena www.loadbalancer.org

Posted 7 years ago

“The tech support from LB is always responsive and helpful.”

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Posted 7 years ago

Hi, I will let the support engineers know you were happy :) Thank you for the review. Serena www.loadbalancer.org

Posted 7 years ago

“Fast replies by email and a short teamviewer session solved my problem”

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Posted 7 years ago

Thank you for your review, it is always nice to hear back from our customers! Rob www.loadbalancer.org

Posted 7 years ago

“Response was quick on the weekend while I was working on an upgrade. I received a solution and could get my work done on time.”

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Posted 7 years ago

Hi, Thank you for recognising the dedication of our support team, we are more than happy their work helped you to complete your task on time. Serena www.loadbalancer.org

Posted 7 years ago

Author didn't leave any comments.

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Posted 7 years ago

Thank you for your 5* review! Serena www.loadbalancer.org

Posted 7 years ago

“analyzed our problem and determined a problem with our code that we were able work around and eventually fix!”

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Posted 7 years ago

Hi Christopher, Great news! always happy to help and also pleased we got a resolution for you :-) Henry www.loadbalancer.org

Posted 7 years ago

“We needed to step up from a very simple basic configuration to something much more complex. Loadbalancer.org were happy to talk through requirements and network diagrams and guide us to the optimum design, which is now working perfectly. No fuss - just the right people at the right time to get the job done.”

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Posted 7 years ago

Hi Michaela, That is great news that we were able to meet your requirements. Thank you kindly for taking the time to leave us a review :-) Serena www.loadbalancer.org

Posted 7 years ago

Author didn't leave any comments.

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Posted 7 years ago

Thank you for your 5* Review :) Serena www.loadbalancer.org

Posted 7 years ago

“I only dealt with support over email as my contract was 8x5xNBD and the work that I had to do was after 5PM "I also did not attempt a phone call with them after 5PM either", but they were very responsive to emails with detailed instructions send back to me. They even asked me to give them a heads up if I'm doing any of the needed work on a certain night and during certain hours, as so the individual I was working with can check his email more often in case I required additional assistance. As far as dealing with support over email conversations I would say their support was FANTASTIC and not at all what I would normally expect to happen over email conversations. 5 of out 5 start in my book”

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Posted 7 years ago

Hi Jason , Great we are very pleased you were impressed with our support department! Thank you for taking the time to write this review. With our customers feedback we can see how our company is progressing :) Serena www.loadbalancer.org

Posted 7 years ago

“The quality of the support is very good. But what is not good that your loadbalancer.org image in Azure is out of date and I have to update it to the latest version from 8.2.1 to 8.2.4. Please fix it if you haven't done.”

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Posted 7 years ago

Hi Csaba, Thank you for your review and helpful feedback. I've raised your concerns with our Azure developers, they are working to improve the frequency the image is updated. It can be a complicated process and they took the decision to update the image at major version releases. The next release will be a new image, as well as an online update. If you would like to be notified when the new image is available please email me sales@loadbalancer.org Serena www.loadbalancer.org

Posted 7 years ago

“No matter the complexity of the question, whether a simple 5 minute question for them or a week long lab replicated issue, I can always expect an answer or workaround. They have some of the top support in the business.”

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Posted 7 years ago

Hi Corey, support is key to our company so thank you for recognising that they do such a great job! Thank you Lisa www.loadbalancer.org

Posted 7 years ago

“Andruw was very informative and got me to where I needed to be with my request. Outstanding.”

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Posted 7 years ago

Hi I will pass your kind comments on to Andruw thank you for the review! Serena www.loadbalancer.org

Posted 7 years ago

“Company obviously places a very high emphasis on support. The documentation is quite excellent, and explains all methods and features in a very logical stream. The example configurations are also very valuable. Support's replies are within minutes and not hours. I've also made a couple feature requests, and I received incredibly good feedback on those as well. I think most, if not all of my feature requests are being accommodated within the next release, which to me shows how willing the company and employees are to please their customers. I personally also value their Open Source contributions upstream. Theres not much that they leave cloaked, and you do have root access. Its nice to have an added layer of support on top of the open source projects that comprise their product. They rebrand Supermicros and Dells, so parts are readily available. The only nitpick I would have on the hardware side (R20 and Enterprise Max chassis') is that the heartbeat cable is placed directly next to the USB ports. In order to plug in a standard flash drive, you'll have to disconnect the heartbeat cable. Admittedly, I believe the most frequent use-case for USB is to reimage the device, in which case you're probably not too concerned with breaking HA. We have some low profile USB drives on order so we can readily reimage and backup configs to USB. I would absolutely recommend loadbalancer.org to anyone.”

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Posted 7 years ago

Hi Dan, Excellent review! thank you. Its a great way to hear what our customers like or would like in our products, and thank you for future recommendations. Brendon www.loadbalancer.org

Posted 7 years ago

“Company obviously places a very high emphasis on support. The documentation is quite excellent, and explains all methods and features in a very logical stream. The example configurations are also very valuable. Support's replies are within minutes and not hours. I've also made a couple feature requests, and I received incredibly good feedback on those as well. I think most, if not all of my feature requests are being accommodated within the next release, which to me shows how willing the company and employees are to please their customers. I personally also value their Open Source contributions upstream. Theres not much that they leave cloaked, and you do have root access. Its nice to have an added layer of support on top of the open source projects that comprise their product. They rebrand Supermicros and Dells, so parts are readily available. The only nitpick I would have on the hardware side (R20 and Enterprise Max chassis') is that the heartbeat cable is placed directly next to the USB ports. In order to plug in a standard flash drive, you'll have to disconnect the heartbeat cable. Admittedly, I believe the most frequent use-case for USB is to reimage the device, in which case you're probably not too concerned with breaking HA. We have some low profile USB drives on order so we can readily reimage and backup configs to USB. I would absolutely recommend loadbalancer.org to anyone.”

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Posted 7 years ago

Shipping & Delivery
Delivery Methods	Courier, Postal Service
On-time Delivery	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Loadbalancer.org Reviews