Loadbalancer.org Reviews

Name: Loadbalancer.org
Address: 4550 Linden Hill Road, Suite 201, Wilmington, Delaware
Rating: 4.94

4.9 Rating 1,527 Reviews

100 %

of reviewers recommend Loadbalancer.org

Company Reviews

Metrics

Info

4.9

Based on 1,527 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
On-time Delivery	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

+1 888.867.9504

Email:

sales@loadbalancer.org

Location:

4550 Linden Hill Road, Suite 201,
Wilmington
Delaware
19808

Write Your review

Tell us how Loadbalancer.org made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Loadbalancer.org 5 star review on 22nd December 2021

Loadbalancer.org 5 star review on 4th August 2021

Loadbalancer.org 5 star review on 7th October 2020

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fast and good answers to my questions.”

Helpful Report

Posted 7 years ago

Hi Mathias, We are always here to help ;) Henry www.loadbalancer.org

Posted 7 years ago

“Hi Serena, we are huge Loadbalancer.org fans here! My teammate and I took over responsibility for our load balancers less than 6 months ago and we already feel like experts. The machines have never failed us. The one time we had trouble turned out to be a mistake made in VMWare. The interface is so intuitive that without any previous experience, we were able to figure out how to fail the services over to the slave in minutes. Your documentation for the appliance has almost everything have ever wanted to know about it and is made very easy to understand. From a support perspective, you guys blow our minds. Our of all our software vendors, your support is by far the best we’ve ever seen. Even just emailing your team a simple casual question late at night got us a response in less than an hour. Every time we’ve reached out to you guys, your responses are always very fast and informative. It feels like your team knows your appliance inside and out and that gives us a lot of confidence in our decision to use it. My only request would be for an updated PDF of your documentation to include support for Windows 2012 and 2016 servers. Thanks to you and your team for all your help and support.”

Helpful Report

Posted 7 years ago

Robert, Wow what a fantastic review!!! I have passed your feedback to our support and documentation team. As always it is great to hear when our customers are happy with our staff and products; so thank you :) Serena www.loadbalancer.org

Posted 7 years ago

“very quick response time and all the staff that helped were very knowledgeable. Thank you”

Helpful Report

Posted 7 years ago

Hi Ben, Thank you for your review and the great comments. Rob www.loadbalancer.org

Posted 7 years ago

“Helped out with an obsolete bit of kit. Outstanding.”

Helpful Report

Posted 7 years ago

Hi Jon, Thank you for recognizing that we always help, your review is appreciated :) Serena www.loadbalancer.org

Posted 7 years ago

“Fast and uncomplicated support that solved our problems. Thank you!”

Helpful Report

Posted 7 years ago

Hi Philipp, great news that we were able to resolve your problem with ease. We always appreciate people taking the time to leave us a review so Thank you! Lisa www.loadbalancer.org

Posted 7 years ago

“My questions were answered quickly and the staff is very knowledgeable. I do wish that Loadbalancer would keep us updated in a timely fashion when upgrades are needed.”

Helpful Report

Posted 7 years ago

Thank you for your review, I have now subscribed you to our most recent update release. I will let our engineers know you have recognized their hard work; thank you again. Serena www.loadbalancer.org

Posted 7 years ago

“They are always very prompt with their support, and helpful. :)”

Helpful Report

Posted 7 years ago

Great Kit thank you for your review, as always appreciated :) Serena www.loadbalancer.org

Posted 7 years ago

“Quick response and resolution to my issue”

Helpful Report

Posted 7 years ago

Thank you for your review, and great you got your resolution :) Henry www.loadbalancer.org

Posted 7 years ago

“Submitted an e-mail on a Sunday and wasn't expecting a response until at least on Monday. I was surprised to get a response that same day via e-mail. Great to know I'll get some response, not only from an automated system, but from a real live support person even on a Sunday.”

Helpful Report

Posted 7 years ago

Hi Roberto, we live in a fast pace world so we are here to keep our customers up 24/7! Thank you for your review :) Serena www.loadbalancer.org

Posted 7 years ago

“The tech support from LB is always responsive and helpful.”

Helpful Report

Posted 7 years ago

Hi, I will let the support engineers know you were happy :) Thank you for the review. Serena www.loadbalancer.org

Posted 7 years ago

“Fast replies by email and a short teamviewer session solved my problem”

Helpful Report

Posted 7 years ago

Thank you for your review, it is always nice to hear back from our customers! Rob www.loadbalancer.org

Posted 7 years ago

“Response was quick on the weekend while I was working on an upgrade. I received a solution and could get my work done on time.”

Helpful Report

Posted 7 years ago

Hi, Thank you for recognising the dedication of our support team, we are more than happy their work helped you to complete your task on time. Serena www.loadbalancer.org

Posted 7 years ago

Author didn't leave any comments.

Helpful Report

Posted 7 years ago

Thank you for your 5* review! Serena www.loadbalancer.org

Posted 7 years ago

“analyzed our problem and determined a problem with our code that we were able work around and eventually fix!”

Helpful Report

Posted 7 years ago

Hi Christopher, Great news! always happy to help and also pleased we got a resolution for you :-) Henry www.loadbalancer.org

Posted 7 years ago

“We needed to step up from a very simple basic configuration to something much more complex. Loadbalancer.org were happy to talk through requirements and network diagrams and guide us to the optimum design, which is now working perfectly. No fuss - just the right people at the right time to get the job done.”

Helpful Report

Posted 7 years ago

Hi Michaela, That is great news that we were able to meet your requirements. Thank you kindly for taking the time to leave us a review :-) Serena www.loadbalancer.org

Posted 7 years ago

Author didn't leave any comments.

Helpful Report

Posted 7 years ago

Thank you for your 5* Review :) Serena www.loadbalancer.org

Posted 7 years ago

“I only dealt with support over email as my contract was 8x5xNBD and the work that I had to do was after 5PM "I also did not attempt a phone call with them after 5PM either", but they were very responsive to emails with detailed instructions send back to me. They even asked me to give them a heads up if I'm doing any of the needed work on a certain night and during certain hours, as so the individual I was working with can check his email more often in case I required additional assistance. As far as dealing with support over email conversations I would say their support was FANTASTIC and not at all what I would normally expect to happen over email conversations. 5 of out 5 start in my book”

Helpful Report

Posted 7 years ago

Hi Jason , Great we are very pleased you were impressed with our support department! Thank you for taking the time to write this review. With our customers feedback we can see how our company is progressing :) Serena www.loadbalancer.org

Posted 7 years ago

“The quality of the support is very good. But what is not good that your loadbalancer.org image in Azure is out of date and I have to update it to the latest version from 8.2.1 to 8.2.4. Please fix it if you haven't done.”

Helpful Report

Posted 7 years ago

Hi Csaba, Thank you for your review and helpful feedback. I've raised your concerns with our Azure developers, they are working to improve the frequency the image is updated. It can be a complicated process and they took the decision to update the image at major version releases. The next release will be a new image, as well as an online update. If you would like to be notified when the new image is available please email me sales@loadbalancer.org Serena www.loadbalancer.org

Posted 7 years ago

“No matter the complexity of the question, whether a simple 5 minute question for them or a week long lab replicated issue, I can always expect an answer or workaround. They have some of the top support in the business.”

Helpful Report

Posted 7 years ago

Hi Corey, support is key to our company so thank you for recognising that they do such a great job! Thank you Lisa www.loadbalancer.org

Posted 7 years ago

“Andruw was very informative and got me to where I needed to be with my request. Outstanding.”

Helpful Report

Posted 7 years ago

Hi I will pass your kind comments on to Andruw thank you for the review! Serena www.loadbalancer.org

Posted 7 years ago

Loadbalancer.org is rated 4.9 based on 1,527 reviews