Name: Loadbalancer.org
Address: 4550 Linden Hill Road, Suite 201, Wilmington, Delaware
Rating: 4.94

“Company obviously places a very high emphasis on support. The documentation is quite excellent, and explains all methods and features in a very logical stream. The example configurations are also very valuable. Support's replies are within minutes and not hours. I've also made a couple feature requests, and I received incredibly good feedback on those as well. I think most, if not all of my feature requests are being accommodated within the next release, which to me shows how willing the company and employees are to please their customers. I personally also value their Open Source contributions upstream. Theres not much that they leave cloaked, and you do have root access. Its nice to have an added layer of support on top of the open source projects that comprise their product. They rebrand Supermicros and Dells, so parts are readily available. The only nitpick I would have on the hardware side (R20 and Enterprise Max chassis') is that the heartbeat cable is placed directly next to the USB ports. In order to plug in a standard flash drive, you'll have to disconnect the heartbeat cable. Admittedly, I believe the most frequent use-case for USB is to reimage the device, in which case you're probably not too concerned with breaking HA. We have some low profile USB drives on order so we can readily reimage and backup configs to USB. I would absolutely recommend loadbalancer.org to anyone.”

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Posted 7 years ago

Hi Dan, Excellent review! thank you. Its a great way to hear what our customers like or would like in our products, and thank you for future recommendations. Brendon www.loadbalancer.org

Posted 7 years ago

“Company obviously places a very high emphasis on support. The documentation is quite excellent, and explains all methods and features in a very logical stream. The example configurations are also very valuable. Support's replies are within minutes and not hours. I've also made a couple feature requests, and I received incredibly good feedback on those as well. I think most, if not all of my feature requests are being accommodated within the next release, which to me shows how willing the company and employees are to please their customers. I personally also value their Open Source contributions upstream. Theres not much that they leave cloaked, and you do have root access. Its nice to have an added layer of support on top of the open source projects that comprise their product. They rebrand Supermicros and Dells, so parts are readily available. The only nitpick I would have on the hardware side (R20 and Enterprise Max chassis') is that the heartbeat cable is placed directly next to the USB ports. In order to plug in a standard flash drive, you'll have to disconnect the heartbeat cable. Admittedly, I believe the most frequent use-case for USB is to reimage the device, in which case you're probably not too concerned with breaking HA. We have some low profile USB drives on order so we can readily reimage and backup configs to USB. I would absolutely recommend loadbalancer.org to anyone.”

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Posted 7 years ago

“These appliances are absolutely rock solid and very nicely priced to boot. Their support is fast, competent and friendly.”

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Posted 7 years ago

Thank you, for the excellent review we are very pleased that you are happy with our appliances and support :-) Serena www.loadbalancer.org

Posted 7 years ago

“Their support always answer fast to my questions, have had our LB running får years, and when we have had problems, we got help fast to resolve the issue. Now we want to upgrade our LB version, and got all information I needed to do it in a safe and smooth way”

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Posted 7 years ago

Hi Jan, Thank you for such a lovely review, and we are more than happy you have always got the help you required in a timely manner. Serena www.loadbalancer.org

Posted 7 years ago

“We were faced with a choice for our new Citrix environment; use NetScaler or third party load balancers? NetScaler was a very good solution and obviously tailor made for our Citrix XenDesktop platform but it was incredibly expensive. We were already using loadbalancer.org for our Exchange environment so we investigated the potential to use new loadbalancer.org devices to distribute our XenDesktops and after several chats with the loadbalancer.org team and internally we decided to purchase 2 devices. They have been running in our Citrix environment for 4 months now and haven't skipped a beat; we regularly test them for fail-over across the 3600 user estate and every time they have seamlessly carried on delivering and distributing the traffic. To say I am delighted and impressed is a huge understatement. We have been using loadbalancer.org on our networks for many years (previous incarnation of company as well) and they have consistently delivered high performance and 100% up-time - we used to forget they were art of the infrastructure as they never required any administration! I cannot recommend them highly enough and at the ridiculously low priced solution they are I would imagine everyone could afford to try them out at the very least. 10/10.”

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Posted 7 years ago

WOW what a fantastic review! Thank you Justin, we are so happy you love our product and support and we look forward to continue working with you! Serena www.loadbalancer.org

Posted 7 years ago

“They answered almost inmediately, found solution pretty fast”

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Posted 7 years ago

Hi Radoslaw, Thank you for your review, we always appreciate the feedback :) Richard www.loadbalancer.org

Posted 7 years ago

“Loadbalancer.org is a great company to work with and they make a great product. Since introducing an HA pair of their virtual appliances into our environment, we have experienced greater uptime and eased the burden of performing maintenance on systems that were either not highly available, or depended on a basic DNS round-robin load balancing system. The support they provide is amazingly prompt, courteous, and they are experts on their product. They listened to a unique need I communicated and produced a custom configuration to accommodate exactly what I was asking for. Of all the vendors I deal with, Loadbalancer.org ranks right at the top of those that are a pleasure to do business with.”

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Posted 7 years ago

Hi Matt, Wow thank you for such a detailed great review. I am also personally happy we were able to provide you with all the help and support you required. We look forward to many more years working with you :) Serena www.loadbalancer.org

Posted 7 years ago

“Loadbalancer.org is a great company to work with and they make a great product. Since introducing an HA pair of their virtual appliances into our environment, we have experienced greater uptime and eased the burden of performing maintenance on systems that were either not highly available, or depended on a basic DNS round-robin load balancing system. The support they provide is amazingly prompt, courteous, and they are experts on their product. They listened to a unique need I communicated and produced a custom configuration to accommodate exactly what I was asking for. Of all the vendors I deal with, Loadbalancer.org ranks right at the top of those that are a pleasure to do business with.”

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Posted 7 years ago

“Very prompt response to questions - lots of helpful context in the answers that meant I didn't need to ask for clarification on anything.”

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Posted 7 years ago

Hi Steve, Thank you for your excellent review! Serena www.loadbalancer.org

Posted 7 years ago

“The support is fantastic! Great support prior to purchasing and it's still great. Quick fast replies and lots of updates to any question I ask.”

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Posted 7 years ago

Thank you Chuck, it is always great to hear feedback so thank you again for taking the time to leave us such a nice review :) Serena www.loadbalancer.org

Posted 7 years ago

“We have been using LoadBalancer.org virtual appliances (VA MAX) since 2013 and not once have they let us down. Support has been excellent when I have had to use it for adding additional functionality or making feature requests which are always implemented quickly and without problem. A highly recommended company that I cannot fault.”

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Posted 7 years ago

Hi Mike, Thank you for your review we look forward to many more years doing business with you :) Serena www.loadbalancer.org

Posted 7 years ago

“We have been using LoadBalancer.org virtual appliances (VA MAX) since 2013 and not once have they let us down. Support has been excellent when I have had to use it for adding additional functionality or making feature requests which are always implemented quickly and without problem. A highly recommended company that I cannot fault.”

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Posted 7 years ago

“Quick and timely response with accurate and easy to follow instruction.”

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Posted 7 years ago

Thank you Ronald, as always we are glad we could help you within an acceptable timescale and without complicated instructions. Lisa www.loadbalancer.org

Posted 7 years ago

“‘We have been using the Load balancer application for just over 4 years now (Feb 2013) – without a single day of downtime. We currently run V16 and we have been happy with their products and services. Configuring and managing load balancers is easy and logical. On the rare occasion we have required information from customer support they have been fast and competent. At the moment we mostly load-balance web services for a Document Management System, but we are currently planning to extend the range of use with a recent upgrade to V20 (which I believe allows a failover setup) We’ll definitely continue using Loadbalancer.org products in the future and highly recommend their products to everyone who’s looking for similar solution.’”

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Posted 7 years ago

Thank you Nigel, Can I start by saying thank you for such a great review :) We love hearing back from our customers how we are doing and that they are happy with our service we provide. Serena www.loadbalancer.org

Posted 7 years ago

“‘We have been using the Load balancer application for just over 4 years now (Feb 2013) – without a single day of downtime. We currently run V16 and we have been happy with their products and services. Configuring and managing load balancers is easy and logical. On the rare occasion we have required information from customer support they have been fast and competent. At the moment we mostly load-balance web services for a Document Management System, but we are currently planning to extend the range of use with a recent upgrade to V20 (which I believe allows a failover setup) We’ll definitely continue using Loadbalancer.org products in the future and highly recommend their products to everyone who’s looking for similar solution.’”

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Posted 7 years ago

“Prompt response to request”

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Posted 7 years ago

Hi Nigel, Thank you for your review :-) Serena www.loadbalancer.org

Posted 7 years ago

“Quick and timely response!”

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Posted 7 years ago

Hi Ronald, Thank you for the five star review, I am glad we helped you in a respectable time :) Serena www.loadbalancer.org

Posted 7 years ago

“Quick and Helpful advise!”

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Posted 7 years ago

Thank you Lawrence, for your great review :) Serena www.loadbalancer.org

Posted 7 years ago

“Solved the problem and helped me understand the product better in the process.”

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Posted 7 years ago

Great Ken, we are always happy to help here, so thank you for taking the time to leave us a good review! Lisa www.loadbalancer.org

Posted 7 years ago

“Very good support team !!!”

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Posted 7 years ago

Hi Marcel, we agree our support team are excellent thank you for recognising them :) Brendon www.loadbalancer.org

Posted 7 years ago

Shipping & Delivery
Delivery Methods	Courier, Postal Service
On-time Delivery	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Loadbalancer.org Reviews