Loaf Reviews

Name: Loaf
Rating: 1.33

1.3 Rating 148 Reviews

3 %

of reviewers recommend Loaf

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1.3

Based on 148 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 40%
Accurate And Undamaged Orders	Greater than 52%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult

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Chris Bolam

Lisa

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Worst customer service. Original sofa sent damaged. Replacements has taken 2 years after more damages, zero quality control and zero communication between their delivery company and their customer service. Still haven’t had my replacement delivered. 6 days off work over 2 years waiting for the delivery. Don’t ever but one of their sofas. They are a terrible company to deal with.”

Helpful Report

Posted 3 years ago

“We ordered our sofa in October, handed over £4,500 and was then told it would take 3 months to deliver. We felt thIs was realy bad but decided to go with it (Chrismas, covid, Brexit enforced delays etc) The sofa was due to be delivered this weekend on the 12th Feb and I have been receiving confirmation emails all week around this delivery. THEN, on the 10th Feb I got a phone call out of the blue literally saying "there was a problem/shortage with your fabric and you need to wait another 6 weeks. So!" SIX WEEKS!!! On top of the already FOURTEEN WEEKS? Are you trying to tell me you find out the day before delivery that the sofa hasn't actually been made at all? Don't you have supply chain management? You didn't order the material 3 months ago when I gave you £4.5k? You didn't know a month ago and think of offering different fabric? ABSOLUTELY SHOCKING SERVICE LOAF! I now feel like I am been blackmailed - I can't cancel the order as I end up with nothing! AVOID THIS COMPANY!”

Helpful Report

Posted 3 years ago

“We purchased the Smoothie bed which took about 12 weeks to be delivered. Although the bed looked great initially once we put the mattress on it was clear the bed was poorly designed. The headboard depth means the mattress sits about 5 cm off the foot of the bed. The 5 cm is about the depth of the headboard. Really surprised that anyone would keep this bed based on the design. I even wondered if it was our mattress but that is the right size and according to the loaf website the bed is the right size just a poor design. Thankfully it is being collected so can't fault the customer service. Sorry loaf. Lovely bed shame about the poor design.”

Helpful Report

Posted 3 years ago

“I’ve had my medium Oscar for a year now … when it arrived I felt I’d made a dreadful mistake because it was so uncomfortable on the back. The back cushions were too small and didn’t offer any support to the upper back/neck area. So I order two of the giant cushions in the same fabric. After a bit of jiggling around it is very comfortable so I’ve ordered two more giant cushions to solve the problem. I do have to plump up the base cushions after/before use but i don’t mind that. I persevered because obviously it was quite expensive. It really does look good and the fabric (deep clever velvet) I would give top marks but I won’t be going back to loaf for any more purchases.”

Helpful Report

Posted 3 years ago

“The ordering and delivery service was perfect,hence the 3 stars. The sofas look great and just as we imagined. Read the reviews beforehand and at that time, they were mostly positive. We've now had our sofas for 4 months and they are without a doubt the most uncomfortable sofas i have ever sat on. The seat cushions go flat as soon as you sit on them. You have a choice of plumping them up every 10 minutes or sitting on a sofa that's so hard and unyielding I'm surprised we don't have piles. The medium sized one is marginally more comfortable as you can stretch out on it. Probably the most expensive mistake I've ever made.”

Helpful Report

Posted 3 years ago

“I don't usually write reviews however Loaf deserves one. We have had a Sofa for 3 years now. The original sofa was delivered but broke in a week (one of the bolts ripped out). A call to Loaf and they immediately sent us a stunt sofa so we didn't have to sit on the floor and reordered our original one. They could not have been more helpful. The new sofa arrived and has been super comfortable. Since then one of the seat cushions has got a bit uncomfortable so gave them a quick call today to see if anything can be done. Without asking they are dispatching new seat cushions to us for free. Really impressed with them and their customer service. There are a lot of bad reviews but I couldn't be happier with the team at Loaf and the sofa is really very very comfortable!!”

Helpful Report

Posted 3 years ago

“Wow I thought I was pretty savvy in cutting through the marketing hype and being practical at buying something I knew would be a good investment.. BUT, I fell for it and bought a sofa from Loaf!.. the sofa is like sitting on a bag of cement, the cushions slope so your falling forward for most of the time…. Not good for your back!!… I can’t even look at it anymore never mind sit on it… total waste of money…”

Helpful Report

Posted 3 years ago

“Nothing like the illustration in their brochure, The seat cushions are about half the thickness as shown in their catalogue and are so flat your sitting height is so low that with your feet on the floor your knees are up near your chin. I had to buy new longer feet/legs to get it to a height that you could actually get up from. I contacted them and as yet have not received a reply or acknowledgement. Not at all what you would expect at the price, which is certainly at the top end compared to other suppliers. The best advise I would give is never buy a sofa that you haven’t actually seen finished before parting with your money and certainly not from Loaf.”

Helpful Report

Posted 3 years ago

“Not sure where to start with this review. Probably the worst service for anything I have ever bought. Ordered a matching love seat, armchair and footstool, and a separate occasional chair. Waited 12 weeks with excitement and anticipation, delivery day arrived. Decided to unwrap furniture ourselves in our new garden room, thought, that love seat looks small, only to find it wasn’t a live seat as ordered, it was another armchair in a different colour. Hugely disappointed. Contacted Loaf. Apologies given but from this call, through to numerous others, all we were given were excuses. Our love seat seemed to have just disappeared. To cap it all, if we wanted another we would have to wait 4 months. So after a lot of deliberation we decided not to have another one. But, we couldn’t have OUR money back until Loaf had received the ‘wrong’ armchair back! I will never buy from them again. Chairs are lovely, customer service is the worst ever. No apology ever given.”

Helpful Report

Posted 3 years ago

“After buying a bed from Loaf several years ago (that I still love) I spent a small fortune on Loaf furniture to furnish our new house, I bought 2 x crumpet sofas and 2 x crumpet armchairs (among many, many other things) and I'm absolutely devastated as I spent a big part of my savings, it's the most uncomfortable sofas I ever have sat in. The cushions are hard as rocks and slope forward, no matter what I do, I've even put rolled up blankets under them to try to stop it. I can't afford new sofas again and I'm really, really sad about the whole thing. 😔 I did find costumer services very helpful and professional at the time of purchase and the furniture is gorgeous, but the sofas can hardly be sat in they are that bad. My husband got parkinssons and is uncomfortable anyway but these sofas are unbearable for him. I will have to try to sell them on again but I'll never get what I paid for them. I can not explain how disappointed I am”

Helpful Report

Posted 3 years ago

“I purchased a extended table and sugar bum sofa in May 21 thé table was delayed by 2 months when it finally arrived it was faulty. We waited another month December 21 2021 and it was replaced only for the leg to nearly fall off. They then sent a third replacement and the leg was split the delivery man fix it but we are waiting for the 4 table which they know say they will quality check before we get it Then the sofas we received could not be put together a and we was promised it would be fix someone came out and said we would be sent parts after a month we have been told it is unrepairable and we will have to wait for a replacement They have offers some compensation on two occasions but this does not cover the amount of time communicating and having to wait in on for deliveries also to not quality check 4 products is disgusting I will not be purchasing off loaf again and would encourage others to dos the same unless they start to quality check furniture”

Helpful Report

Posted 3 years ago

“we've decided after 5 years to replace our loaf sofas. the only reason we've not binned them before now is the remorse about how much we spent on them and some kind of misplaced loyalty to our bad decision. admittedly, they still look great and the outer fabric has stood the test of time. they are just so uncomfortable and need constant re-plumping which is a pain as the cushions are large and heavy. the only saving grace is that they originally refunded the cost of the three seater because they delayed the initial delivery and I made a minor fuss.”

Helpful Report

Posted 3 years ago

“The sofa looks gorgeous but extremely uncomfortable and needs plumped up after sitting on it - mistake and am expensive one at that !”

Helpful Report

Posted 3 years ago

“We bought TWO sofas from Loaf. An L shaped sofa and large sofa. We remembered trying out these sofas a while ago and though that hey were really comfortable and were so excited to have new sofas . Both our new sofas are quite uncomfortable. I don't know if they are using a different supplier but they are not soft and they cushions slope forward in a very uncomfortable way. We are gutted because they look great and the fabric is good but the filling is weird and very uncomfortable . What a waste of thousands of pounds.”

Helpful Report

Posted 3 years ago

“Steer clear of Loaf. Fabrics are not properly treated. Our bed head which has been in an airtight covering in our loft has got stains on it like we've decided to throw tea all over it.”

Helpful Report

Posted 3 years ago

“We had to re order seat and back cushion inserts as the quality of the feather seat cushions was extremely poor and uncomfortable. We placed the order and waited 5 weeks, when the delivery came Loaf had only ordered two seat cushion replacements! I have tried contacting Loaf and they have been really unhelpful not getting back to me. We spent a lot of money and have to say its the worst sofa we have ever purchased and would not recommend Loaf to anyone.”

Helpful Report

Posted 3 years ago

“Marketing and designs, colours and fabrics fabulous. Then, my much dreamt about sofa arrived. After 3 months we admitted we'd made a duff purchase. So uncomfortable, impossible to sit on without sliding down and soooo disappointing. As much as I love to look at Loaf designs, they are over priced and unfit to sit on. Sadly I'd never buy again.”

Helpful Report

Posted 3 years ago

“A £1700 bed delivered broken after a 5 week delay! After numerous phone calls to the customer service and mgt team, I am still none of the wiser as to what is going on. I’ve been promised return calls from the senior mgt team and this has simply not happened! You are in a mess and you need to get your act together. It is simply not good enough!! I hope the CEO is taking the time to read the extremely poor reviews of late...”

Helpful Report

Posted 3 years ago

“I'm So sorry to add yes another negative review about Loaf but i cannot just sit here and not share. It takes a LOT for me to moan but this company are shocking. We ordered a sofa and armchair back in March. Delivered both to us in July. Starting with the armchair. it was delivered with wood glue all down the side of it. They sent a cleaner out who made it worse, now they tell me i have to wait another 15 weeks for a replacement. I've since just asked for a refund. Now the sofa, the most uncomfortable sofa ever! It need plumping everytime you sit on it. the cushions all slide out and off the sofa. We have had it four months now and its faded beyond belief! For a piece of furniture that should last for years! We are now selling the sofa. Customer service - if you can call it that. They sound like they are in wall street when you call. they promise to call back, which they don't. They response is like they couldn't give a damn about your feedback. This is in fact probably because they have complaints all day long by the looks of this thread!”

Helpful Report

Posted 3 years ago

“We’ve put up with a Loaf Crumpet sofa for a while now as we just couldn't admit to each other that it is the most uncomfortable sofa we’ve ever owned as well as bring the most expensive!”

Helpful Report

Posted 3 years ago

Loaf is rated 1.3 based on 148 reviews