Loc-Box Self Storage Reviews

Name: Loc-Box Self Storage
Address: The Office Grooms Lane Creaton, The Office Grooms Lane Creaton, Northamptonshire
Rating: 4.93

4.9 Rating 1,031 Reviews

100 %

of reviewers recommend Loc-Box Self Storage

Company Reviews

Metrics

Info

4.9

Based on 1,031 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
On-time Delivery	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Refunds Process	Very Easy

About Loc-Box Self Storage:

A dynamic self storage business with sites across the East Midlands

Visit Website

Phone:

01604 505050

Email:

team@loc-box.co.uk

Location:

The Office Grooms Lane Creaton,
The Office Grooms Lane Creaton
Northamptonshire
nn6 8nn

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“High quality almost new containers. Very quick and efficient admin. Good response when we had a problem with a lock. Full marks.”

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“Secure, dry storage for our belongings during a house move. Easy to book, 24 hour access is great!”

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“Excellent service, quick, efficient and very simple to use”

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“Excellent all round set up and security and the customer service is spot on !! Would defo use again”

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“very professional easy to access brilliant”

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“Very good service. Used the Kettering storage facility which was easy to find and access. Refund was paid very quickly after we finished with our lock up unit.”

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“Very good storage, clean dry easy site to get too”

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“I dealt with Heather at Whittlesey who was excellent, informative and friendly. Heather organised 2 new side by side 20ft containers to be in place for my house move. They were pristine condition, clean and dry and I got an introductory discount. I returned 3 months later to move into our new house, everything in the containers was as when we loaded, no humidity or damp and I've just been informed of my refund within a day a vacating, wouldn't hesitate to recommend or use this excellent company again.”

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“Can't fault the service of this fabulous company.”

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“Helpful staff and easy to use storage. Thank you x”

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“Amazing, hassle-free experience. From the initial sign up, the staff were reactive and helpful. I had no issues getting my keys, accessing the site or visiting my storage container. Once i had finished with my container, i simply scanned my keys and posted them through the box, emailed customer services and got a reply within minutes confirming all was okay. Would highly recommend it. Great communication, staff and processes. The site was very secure as well. Well lit, CCTV all around and high rise gates with electronic gates.”

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“Been with loc-box 4 plus years, Hassle free storage, 24hour access with 24 security on site. When i did have a problem with my fob not working, a quick call and was sorted on site within 5 minutes Would recommend 100%”

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“Great initial price and easy to reach location, after the first 4 weeks mind the price increase was substantial. Luckily we only needed it for a further 3 weeks after the introduction phase. Super easy and graced us with early entry also which was greatly appreciated and gave us the time to load up in stages instead of all at once. Meaning less stress.”

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“The process for accessing and handing back the unit is quick and easy. It is accessible 24hrs a day and the unit itself is safe, secure and in very good order”

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“Very helpful in ever way Great storage easy access at anytime”

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“I used locbox for 7 months, everyone I spoke to was lovely and very helpful , container was clean and secure, site was very well maintained, a fantastic service, would recommend to anyone.”

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“Wonderful service and lovely people. Would definitely use again if the situation arises. Thank you”

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“Used for a couple of months or so to de-clutter for house sale and move. Painless to sign up & collect key. Likewise, when I moved my boxes out, drop off the key & receive a refund a few days later. 24/7 access. Highly recommended.”

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“Loc-Box staff were really friendly and helpful when I enquired about a unit to rent. The whole process was easy and quick to set up. The unit was clean and the lock and mechanism were easy to use. Safe storage”

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“Awful company. Cramming as many storage units in as possible meant i was unable to get past other vehicles to leave in an emergency. Intrusive security nosing into my locker. Rude, aggressive staff on telephone. Fees significantly higher then competitors. Avoid at all costs.”

Helpful Report

We are so disappointed that your experience with Loc-Box has resulted in such a poor review although we cannot find your email address in our system as a current or past customer. All our sites allow for up to a long-wheel based transit type vehicle to navigate around our site. Rarely, when 2 or more customers are in the same area of a site this may require a short wait or to come back the way they have come. Our experience is that our customers are polite and accomodating to each other in these circumstances and there is always an alternative way to exit the site in an emergency. We would only enter a client's locker if it had been mistakenly left unlocked to check if the customer had vacated or if a customer had unfortunately fallen into arrears and after attempting to work with them we may have to foreclose their account. Please get in touch if you felt our team has been rude or aggressive, this is not acceptable to us and we wish to investigate this immediately as we have never had this feedback before in over 800 reviews. We are confident that our prices are competitive for the service provided and we regularly benchmark our offer with local competitors. Thank you for your review.

Loc-Box Self Storage is rated 4.9 based on 1,031 reviews