“Zero stars but system wont allow me to do 1 star.
A couple of great females re: customer service once the mistakes had been acknowledged but length of time from purchase to delivery and then the wrong items being delivered. Ridiculous! The people I spoke to initially re: mistakes, were absolutely useless, could not have cared less and sounded as if they struggled to know where they were, what time it was and knew nothing. Avoid, avoid, avoid!”
“They are charging me for the installation of the bed frame which they never delivered. They are the worst company to buy furniture. NEVER PLACE ORDER WITH LOFT.”
“I’ve been very disappointed with Loft. Items taking significantly longer to arrive than advised (in one case around 10 weeks late), items arriving damaged, deliveries just not turning up when advised, poor communication and poor complaints handling.”
I am sorry to hear of the issues you have raised. At LOFT we take customer service really seriously and would welcome the opportunity to investigate the matter. Please could you send a summary email to ann.durrell@LOFT.co.uk. Thank you
“Thanks to the entire LOFT team, we are very pleased with the service provided by LOFT to help us furnish our new home in London.
We were taken care of from the furniture selection process through furniture delivery and installation.
We would highly recommend LOFT to other homeowners for all their furniture needs.”
Thank you for taking the time to leave feedback, we really appreciate it. It’s great to hear you have been happy with the service from LOFT and look forward to helping you again in the future.
“I have worked in lettings for coming up to 4 years and have yet to find a better, more responsive and friendlier supplier than Loft. I usually correspond with Josh Sharp and Tiegan who are lovely.
Most of our build-to-rent developments are fully furnished with all Loft interiors.
Highly recommend!”
Thank you for taking the time to leave feedback, we really appreciate it. It’s great to hear you have been happy with the service from LOFT and look forward to helping you again in the future.
Thank you for taking the time to leave feedback, we really appreciate it. It’s great to hear you have been happy with the service from LOFT and look forward to helping you again in the future.
Thank you for taking the time to leave feedback, we really appreciate it. It’s great to hear you have been happy with the service from LOFT and look forward to helping you again in the future.
“Straight forward, polite and efficient service received.
Purchase, delivery and installation, all a smooth transaction and at a great price. Thank you”
Thank you for taking the time to leave feedback, we really appreciate it. It’s great to hear you have been happy with the service from LOFT and look forward to helping you again in the future.
Thank you for taking the time to leave feedback, we really appreciate it. It’s great to hear you have been happy with the service from LOFT and look forward to helping you again in the future.
Thank you for taking the time to leave feedback, we really appreciate it.
It’s great to hear you have been happy with the service from LOFT and look forward to helping you again in the future.
“Not happy, box seemed damaged and the foam protection was destroyed leaving by a huge mess took me an extra hour just to clean that up. Also missing a N piece and have not heard back since Friday. Also chips and scratches although that is on the inside so not much of an issue”
I am sorry to hear of the issues you have raised. At LOFT we take customer service really seriously and would welcome the opportunity to investigate the matter. Please could you send a summary email to ann.durrell@LOFT.co.uk. Thank you
“I ordered a table and chairs online from Loft with a 28-day lead time, which is fine. I also ordered the additional assembly service. However, I didn't hear back from them after I placed my order.
Two weeks later, I contacted them by email and was told that they would contact me once they had a delivery date. Weeks passed and I still hadn't heard back from them. I sent 1, 2, 3 more emails, but still no response.
After almost 2 months, I called them and they basically told me that they had the table and chairs in stock and they scheduled the delivery for the following day.
Finally, the table and chairs were delivered. The quality looks just okay, but I'm not sure if the price was worth it.
To make matters worse, the delivery guys didn't know that the assembly was included and they just left the items. So, I had to call them (twice) to request a refund of the installation fee.
Overall, I am very disappointed with Loft's customer service. I had to chase them down to get what I ordered, and the quality of the furniture does not worth the price. However I have to say that the people talked to were kind but I won't be ordering from Loft again, and I would not recommend them to anyone.”
I am sorry to hear of the issues you have raised. At LOFT we take customer service really seriously and would welcome the opportunity to investigate the matter. Please could you send a summary email to ann.durrell@LOFT.co.uk. Thank you
“I am absolutely disgusted I have waited in all day only to have the wrong goods delivered, took a day off work for this. Your delivery driver is now not answering his phone. Awful customer service.”
I am sorry to hear of the issues you have raised. At LOFT we take customer service really seriously and would welcome the opportunity to investigate the matter. Please could you send a summary email to ann.durrell@LOFT.co.uk. Thank you
Thank you for taking the time to leave feedback, we really appreciate it. It’s great to hear you have been happy with the service from LOFT and look forward to helping you again in the future.
Thank you for taking the time to leave feedback, we really appreciate it. It’s great to hear you have been happy with the service from LOFT and look forward to helping you again in the future.
I am sorry to hear of the issues you have raised. At LOFT we take customer service really seriously and would welcome the opportunity to investigate the matter. Please could you send a summary email to ann.durrell@LOFT.co.uk. Thank you
“A great company selling beautiful furniture! Sayid and Gabriel were extremely helpful delivering the furniture, and went the extra mile to make sure everything was set up properly. Quick, friendly service. Would definitely recommend to a friend!”
Thank you for taking the time to leave feedback, we really appreciate it. It’s great to hear you have been happy with the service from LOFT and look forward to helping you again in the future.
