“The order process was fine and delivery was good. The only reason for not getting a higher score was the length of time between placing the order and informing us that the order was accepted and processing.”
“Had to chase continuously for my order. It was only cushions. Not ordering with them again and not to be recommended. They never emailed me a tracking number. They did not also know what courier company will deliver.”
“My experience with LOFT has been amazingly positive. As a landlord, I need things to go smoothly. We are about to get new tenants and I needed to furnish the place. Loft were absolutely brilliant: they picked up keys from estate agents, took the sofa up to the third-floor flat, assembled it and took away all the packaging. The sofa is gorgeous and the tenants say they love it!”
“Fantastic service from the Loft team. Ann and Mekisha were superb, communicated quickly and clearly, handled every query I had professionally and the speed in getting the items out was incredible.”
“The customer service was exceptional. I received a call to inform me about the delivery date, and another one when the driver was en route. Additionally, the driver went above and beyond by assembling the chair I bought and disposing of all the packaging. Not only does the chair look fantastic, but it is also incredibly comfortable.”
“Great performance for student furnishings. Not the cheapest but take away the old model service is invaluable together with the build service. Please keep your prices within reach for impoverished landlords!”
“I tried repeatedly to organise a return for this unsuitable table but was rudely message then ignored completely.
I still have been unable to return it.
It’s a garden table that when it rains the design is such that it collects all the water 🤷♀️”
