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LOFT Reviews

4.3 Rating 115 Reviews
83 %
of reviewers recommend LOFT
Read LOFT Reviews
Anonymous
Anonymous  // 01/01/2019
Very efficient sales and delivery service. Very pleased with the sofa.
Helpful Report
Posted 2 years ago
Thank you for taking the time to leave feedback, we really appreciate it. It’s great to hear you have been happy with the service from LOFT and look forward to helping you again in the future.
Posted 2 years ago
Excellent great customer services. Good delivery i am very pleased with Loft
Helpful Report
Posted 2 years ago
Thank you for taking the time to leave feedback, we really appreciate it. It’s great to hear you have been happy with the service from LOFT and look forward to helping you again in the future.
Posted 2 years ago
All good - speedy delivery.
Helpful Report
Posted 2 years ago
Thank you for taking the time to leave feedback, we really appreciate it. It’s great to hear you have been happy with the service from LOFT and look forward to helping you again in the future.
Posted 2 years ago
Good service, prompt and polite delivery. Lovely chairs, seem strudy so far but only recently bought.
Helpful Report
Posted 2 years ago
Thank you for taking the time to leave feedback, we really appreciate it. It’s great to hear you have been happy with the service from LOFT and look forward to helping you again in the future.
Posted 2 years ago
Ordered a divan, legs were damaged and delivered in a Co Op plastic bag. Classy!!
Helpful Report
Posted 2 years ago
I am sorry to hear of the issues you have raised. At LOFT we take customer service really seriously and would welcome the opportunity to investigate the matter. Please could you send a summary email to ann.durrell@LOFT.co.uk. Thank you
Posted 2 years ago
Great service great discounts great bed base delivered very quickly five star service
Helpful Report
Posted 2 years ago
Thank you for taking the time to leave feedback, we really appreciate it. It’s great to hear you have been happy with the service from LOFT and look forward to helping you again in the future
Posted 2 years ago
Excellent customer service.
Helpful Report
Posted 2 years ago
Thank you for taking the time to leave feedback, we really appreciate it. It’s great to hear you have been happy with the service from LOFT and look forward to helping you again in the future
Posted 2 years ago
Table arrived promptly. The delivery drivers called to let me know when they were close and had a cheery vibe
Helpful Report
Posted 2 years ago
Thank you for taking the time to leave feedback, we really appreciate it. It’s great to hear you have been happy with the service from LOFT and look forward to helping you again in the future
Posted 2 years ago
Loft and happy to help everytime i utilize them, quick service and great communication.
Helpful Report
Posted 2 years ago
Thank you for taking the time to leave feedback, we really appreciate it. It’s great to hear you have been happy with the service from LOFT and look forward to helping you again in the future
Posted 2 years ago
Our sales contact, Joshua Sharp, and his colleague, Thomas Cockburn, were incredibly helpful in arranging a swift delivery to our site for some urgently needed bed frames. As our site is located in the North East and LOFT delivery schedules can't always guarantee immediate delivery, so the extra effort was greatly appreciated!
Helpful Report
Posted 2 years ago
Thank you for taking the time to leave feedback, we really appreciate it. It’s great to hear you have been happy with the service from LOFT and look forward to helping you again in the future
Posted 2 years ago
I was delighted with the media unit. It was delivered exactly on time and installed with courtesy and efficiency. Thank you!
Helpful Report
Posted 2 years ago
Thank you for taking the time to leave feedback, we really appreciate it. It’s great to hear you have been happy with the service from LOFT and look forward to helping you again in the future
Posted 2 years ago
The office staff and delivery team are always such a pleasure to deal with. So polite and friendly - the yare a credit to the company.
Helpful Report
Posted 2 years ago
Thank you for taking the time to leave feedback, we really appreciate it. It’s great to hear you have been happy with the service from LOFT and look forward to helping you again in the future.
Posted 2 years ago
A nice corner couch but a wrong corner! Different to the order, I went back to them but no response or offer to change the couch to the right model…
Helpful Report
Posted 2 years ago
I am sorry to hear of the issues you have raised. At LOFT we take customer service really seriously and would welcome the opportunity to investigate the matter. Please could you send a summary email to ann.durrell@LOFT.co.uk. Thank you
Posted 2 years ago
Customer service from these guys us amazing
Helpful Report
Posted 2 years ago
Thank you for taking the time to leave feedback, we really appreciate it. It’s great to hear you have been happy with the service from LOFT and look forward to helping you again in the future
Posted 2 years ago
I bought a mattress for the first time from LOFT and it is not satisfying. The mattress bends over if a heavy person sleep on it. I contacted the customer service and they told we can’t exchange it. The other problem, the mattress stiffness is not described clearly on the website.
Helpful Report
Posted 2 years ago
I am sorry to hear of the issues you have raised. At LOFT we take customer service really seriously and would welcome the opportunity to investigate the matter. Please could you send a summary email to ann.durrell@LOFT.co.uk. Thank you
Posted 2 years ago
Hmmm, could be good but just not cutting it. Late deliveries. Missing and damaged items. Very slow, disorganised customer service. Unfortunately I wouldn't be keen on repeating my experience with them. It was the first and will be the last.
Helpful Report
Posted 2 years ago
I am sorry to hear of the issues you have raised. At LOFT we take customer service really seriously and would welcome the opportunity to investigate the matter. Please could you send a summary email to ann.durrell@LOFT.co.uk. Thank you
Posted 2 years ago
Great service
Helpful Report
Posted 2 years ago
Thank you for taking the time to leave feedback, we really appreciate it. It’s great to hear you have been happy with the service from LOFT and look forward to helping you again in the future.
Posted 2 years ago
Installation team were great
Helpful Report
Posted 2 years ago
Thank you for taking the time to leave feedback, we really appreciate it. It’s great to hear you have been happy with the service from LOFT and look forward to helping you again in the future.
Posted 2 years ago
Olivia Fogt and Siobhan have been amazing help this year
Helpful Report
Posted 2 years ago
Thank you for taking the time to leave feedback, we really appreciate it. It’s great to hear you have been happy with the service from LOFT and look forward to helping you again in the future.
Posted 2 years ago
My contact was always helpful and efficient and they gave excellent service. I would recommend.
Helpful Report
Posted 2 years ago
Thank you for taking the time to leave feedback, we really appreciate it. It’s great to hear you have been happy with the service from LOFT and look forward to helping you again in the future.
Posted 2 years ago
LOFT is rated 4.3 based on 115 reviews