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LOFT Reviews

4.3 Rating 111 Reviews
83 %
of reviewers recommend LOFT
Read LOFT Reviews
Anonymous
Anonymous  // 01/01/2019
Ordered a divan, legs were damaged and delivered in a Co Op plastic bag. Classy!!
Helpful Report
Posted 1 year ago
I am sorry to hear of the issues you have raised. At LOFT we take customer service really seriously and would welcome the opportunity to investigate the matter. Please could you send a summary email to ann.durrell@LOFT.co.uk. Thank you
Posted 1 year ago
Great service great discounts great bed base delivered very quickly five star service
Helpful Report
Posted 1 year ago
Thank you for taking the time to leave feedback, we really appreciate it. It’s great to hear you have been happy with the service from LOFT and look forward to helping you again in the future
Posted 1 year ago
Excellent customer service.
Helpful Report
Posted 1 year ago
Thank you for taking the time to leave feedback, we really appreciate it. It’s great to hear you have been happy with the service from LOFT and look forward to helping you again in the future
Posted 1 year ago
Table arrived promptly. The delivery drivers called to let me know when they were close and had a cheery vibe
Helpful Report
Posted 1 year ago
Thank you for taking the time to leave feedback, we really appreciate it. It’s great to hear you have been happy with the service from LOFT and look forward to helping you again in the future
Posted 1 year ago
Loft and happy to help everytime i utilize them, quick service and great communication.
Helpful Report
Posted 1 year ago
Thank you for taking the time to leave feedback, we really appreciate it. It’s great to hear you have been happy with the service from LOFT and look forward to helping you again in the future
Posted 1 year ago
Our sales contact, Joshua Sharp, and his colleague, Thomas Cockburn, were incredibly helpful in arranging a swift delivery to our site for some urgently needed bed frames. As our site is located in the North East and LOFT delivery schedules can't always guarantee immediate delivery, so the extra effort was greatly appreciated!
Helpful Report
Posted 1 year ago
Thank you for taking the time to leave feedback, we really appreciate it. It’s great to hear you have been happy with the service from LOFT and look forward to helping you again in the future
Posted 1 year ago
I was delighted with the media unit. It was delivered exactly on time and installed with courtesy and efficiency. Thank you!
Helpful Report
Posted 1 year ago
Thank you for taking the time to leave feedback, we really appreciate it. It’s great to hear you have been happy with the service from LOFT and look forward to helping you again in the future
Posted 1 year ago
The office staff and delivery team are always such a pleasure to deal with. So polite and friendly - the yare a credit to the company.
Helpful Report
Posted 1 year ago
Thank you for taking the time to leave feedback, we really appreciate it. It’s great to hear you have been happy with the service from LOFT and look forward to helping you again in the future.
Posted 1 year ago
A nice corner couch but a wrong corner! Different to the order, I went back to them but no response or offer to change the couch to the right model…
Helpful Report
Posted 1 year ago
I am sorry to hear of the issues you have raised. At LOFT we take customer service really seriously and would welcome the opportunity to investigate the matter. Please could you send a summary email to ann.durrell@LOFT.co.uk. Thank you
Posted 1 year ago
Customer service from these guys us amazing
Helpful Report
Posted 1 year ago
Thank you for taking the time to leave feedback, we really appreciate it. It’s great to hear you have been happy with the service from LOFT and look forward to helping you again in the future
Posted 1 year ago
I bought a mattress for the first time from LOFT and it is not satisfying. The mattress bends over if a heavy person sleep on it. I contacted the customer service and they told we can’t exchange it. The other problem, the mattress stiffness is not described clearly on the website.
Helpful Report
Posted 1 year ago
I am sorry to hear of the issues you have raised. At LOFT we take customer service really seriously and would welcome the opportunity to investigate the matter. Please could you send a summary email to ann.durrell@LOFT.co.uk. Thank you
Posted 1 year ago
Hmmm, could be good but just not cutting it. Late deliveries. Missing and damaged items. Very slow, disorganised customer service. Unfortunately I wouldn't be keen on repeating my experience with them. It was the first and will be the last.
Helpful Report
Posted 1 year ago
I am sorry to hear of the issues you have raised. At LOFT we take customer service really seriously and would welcome the opportunity to investigate the matter. Please could you send a summary email to ann.durrell@LOFT.co.uk. Thank you
Posted 1 year ago
Great service
Helpful Report
Posted 1 year ago
Thank you for taking the time to leave feedback, we really appreciate it. It’s great to hear you have been happy with the service from LOFT and look forward to helping you again in the future.
Posted 1 year ago
Installation team were great
Helpful Report
Posted 1 year ago
Thank you for taking the time to leave feedback, we really appreciate it. It’s great to hear you have been happy with the service from LOFT and look forward to helping you again in the future.
Posted 1 year ago
Olivia Fogt and Siobhan have been amazing help this year
Helpful Report
Posted 1 year ago
Thank you for taking the time to leave feedback, we really appreciate it. It’s great to hear you have been happy with the service from LOFT and look forward to helping you again in the future.
Posted 1 year ago
My contact was always helpful and efficient and they gave excellent service. I would recommend.
Helpful Report
Posted 1 year ago
Thank you for taking the time to leave feedback, we really appreciate it. It’s great to hear you have been happy with the service from LOFT and look forward to helping you again in the future.
Posted 1 year ago
Very helpful in sales over the phone. Good quality bed delivered as requested. Great!
Helpful Report
Posted 1 year ago
Thank you for taking the time to leave feedback, we really appreciate it. It’s great to hear you have been happy with the service from LOFT and look forward to helping you again in the future.
Posted 1 year ago
Staff was great from start to finish, great service
Helpful Report
Posted 1 year ago
Thank you for taking the time to leave feedback, we really appreciate it. It’s great to hear you have been happy with the service from LOFT and look forward to helping you again in the future.
Posted 1 year ago
The service you provided was really good and much appreciated at a time when we had been let down by the builder who was meant to be supplying the furniture pack for the properties, I would like to give a mention to alice Gilby who was very professional and easy to work with. Many thanks. Greg.
Helpful Report
Posted 1 year ago
Thank you for taking the time to leave feedback, we really appreciate it. It’s great to hear you have been happy with the service from LOFT and look forward to helping you again in the future.
Posted 1 year ago
Amazing service as always & beautiful furniture delivered next day!
Helpful Report
Posted 1 year ago
Thank you for taking the time to leave feedback, we really appreciate it. It’s great to hear you have been happy with the service from LOFT and look forward to helping you again in the future.
Posted 1 year ago
LOFT is rated 4.3 based on 111 reviews