LollicupStore.com Reviews

Name: LollicupStore.com
Rating: 1.66

1.7 Rating 56 Reviews

14 %

of reviewers recommend LollicupStore.com

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Metrics

1.7

Based on 56 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 44%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week

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LollicupStore.com 1 star review on 16th October 2023

Beckie

LollicupStore.com 1 star review on 20th July 2023

Anonymous

LollicupStore.com 1 star review on 23rd March 2022

Angela Weston

LollicupStore.com 3 star review on 29th May 2021

Gabriele Shackelford

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have been ordering from Lolicupstore.com for many years. Never had problems until about 2 years now. More than 3 times I didn't get all my products. Contacted customer service and problem was resolved okay. This last time I ordered I was missing all my syrups again, I couldn't get anyone to answer the phone nor return message my Emails I send. After more than 2 weeks of trying to get a hold of someone, I escalated my claim through Pay Pal and finally got my refund for the missing items. Also One of my coffee bags was busted open and never got anything for it.I have had it now and will never order from them again. I rather pay more and get good customer service.”

Helpful Report

Posted 3 years ago

“The prices and items are great, however, the company itself, is not. The first time we ordered, everything came in on time except the straws so we contacted customer service via email and phone but no replies whatsoever with both communication channels. So we didn't receive any refund or new straws either and had to order a separate order for straws. We gave lollicup store another try just because we thought it was an honest mistake on their part but turns out it wasn't. The second time we recently ordered items worth around $300 and funds were taken out of our account within a couple days but no tracking number available at all, so we waited for a week before contacting lollicup store via email but no replies again. Phone number on google worked but apparently they're receiving a lot of calls so no one returned our calls nor picked up the phone either. A couple of days after I contacted them, the items came in but UPS delivered it while it was opened and some items were missing so we contacted lollicup store via phone and email again but no replies again. At this point we're out $100 plus on items that we did not receive and no refund or anyone to contact. Overall, great prices but worst customer service ever. I would think that a company who probably focuses on communication via email only, would communicate better but it's even worse when their phone number and email reaches no one. Better buy your items elsewhere, WORSE PLACE EVER AND NO REFUNDS OR COMMUNICATION SKILLS AT ALL!”

LollicupStore.com 1 star review on 5th May 2021

Helpful Report

Posted 3 years ago

“I placed an order and received 2/3 of the order. I have called & emailed LollicupStore but to no avail. I had to contact UPS to find out one of the packages was damaged in shipment, but never heard from LollicupStore, who got paid in full.”

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Posted 3 years ago

“This company has great pricing and good product. However, they are very slow to process their orders and they use substandard, poor shipping companies. The shipping charges are much higher than I have experienced at other places but the shipping is terrible. You will need to plan ahead and place your order at least a month before you will need it. They processed my order and took my money quickly but did not ship it for 8 days. Now, I am 8 days into the shipping with no way to track anything. All I can say is plan ahead.”

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Posted 3 years ago

“Order 3 bottles of syrup. Received them in 1 week and in excellent shape.”

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Posted 4 years ago

“Sent wrong the item and they are completely ignoring me. Will need to open a dispute with the credit card company”

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Posted 4 years ago

“FRAUD ALERT! They charged my CC over $800. Never ordered anything from them! CC bank is investigating them and I hope they bring some charges against these LIARS!”

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Posted 4 years ago

“Placed an order. A partial order was sent. Respectfully I followed protocol with regard to customer service and have NOT RECEIVED A RESPONSE. Calling the company only leads to the ongoing automated response, "they are busy assisting other customers" DM on Facebook should not be the only way to communicate with this company. If you have processed a payment for an order there is no excuse for delaying with followup to a customer who only wants what they PAID for.”

Helpful Report

Posted 4 years ago

“DISHONEST!! Received 1/2 the order, when contacted they said both were shipped in same box. This negates PayPal action.”

Helpful Report

Posted 4 years ago

“I placed an order on 6/5 and they sent a tracking number on 6/8. I thought that was fast considering reviews stating that they take a long time to ship. I emailed them a few days after receiving the tracking number asking when it would ship since the tracking details state that it still hasn't been picked up yet. The customer support agent responded and stated that they take a few days to ship out orders and prep the shipping labels in advance. Another week passed by without the shipment moving so I email support again. They took 1.5 WEEKS to respond and stated that the shipment was lost and they'd ship a new order out in a few days. I'm going out of town for 2 weeks so it's likely this order will arrive when I'm out of town. This is unacceptable. The level of service is disappointing and they don't do anything to correct their orders. They should've rushed the shipment and pushed to ship the next day and pay for overnight shipping. I'm never going to order through them again. It's not worth the frustrating experience and poor customer service.”

Helpful Report

Posted 4 years ago

“ZERO customer service 2 if my items were missing they sent an empty box. I call left messages 4 days straight email 4 times with pictures of the empty box. Till this day no one has answered via phone or email. On the ph ok ne message they said "we will answer your call within the business day" Hiw busy can one get that ok one can answer customer phone or email? NEVER BUY FORM THEM AGAIN!!!”

Helpful Report

Posted 4 years ago

“They have the worst customer service. I order items and all I got was an empty box. I call left messages after messages and they never return our calls. On their message said to email to help desk we did that 4 or 5 times and they never reply. So I will never order from them again. Getting 1 star for customer service they don't even deserve that.”

LollicupStore.com 1 star review on 19th June 2020

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Posted 4 years ago

“It took 4 days for them to process my order. I had to wait longer for it to be shipped. One of the pumps i ordered was defective. I sent them an email about a week ago and they still haven’t responded. Never purchasing from them again.”

Helpful Report

Posted 4 years ago

Richie, We are terribly sorry you've experienced delays with your order and response from Customer Support. We are working on your email to resolve your issue right away. It's understandable to be frustrated with this experience, however, if there is any way we can earn back your business please let us know. -LollicupStore

Posted 4 years ago

“DO NOT USE! Cheaters delivering half your order while showing both on the shipping label. Then when you write them they show they have proof both were delivered. Would not give them one star. DISHONEST CHINESE!”

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Posted 4 years ago

“they sent me wrong items and never respond to my emails, when I called them they told me that the refund was going to take up to 17 days”

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Posted 4 years ago

“This company truly sucks on all levels. zero customer service. Will screw up your order. Will charge you for items that will not get shipped. you have little recourse. they will charge you to ship bac k what you did not receive. buy anywhere else please trust me.”

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Posted 4 years ago

“Nobody will answer their phone after they charge me for products that they do not send. I believe that's stealing. Horrible customer service.”

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Posted 4 years ago

“Very poor customer service!! I run a coffee shop and they sent me the wrong lid, I am out in the mean time and they will not make it right and send the right ones expedited!! They are requiring me to purchase the wrong ones in order to put in a request to ship the correct ones. And they only offered a 20% discount on the wrong ones. So now I will likely have to close down until the new ones get here because they are made specifically for high temp beverages like Americanos.”

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Posted 4 years ago

“They shipped 3 orders of face masks during Covid-19 outbreak, which I sent to three different family members, and one is in the medical field. The orders went smoothly and shipping was fast.”

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Posted 4 years ago

“If there's an option, I would choose 0 star, unfortunately the minimum selection is at least 1 star. All bags of boba I received was out of shapes became powdery !! There's no one will answer your call. Worst customer service !!!!”

Helpful Report

Posted 5 years ago

Dear Anonymous, We strive to offer the best customer service at the best prices around, we are sorry your product was damaged. Please contact helpdesk@lollicupstore.com for the fastest response possible. Rest assured we will make sure your issue gets resolved or refunded and would love to earn your glowing review in the future. Thank you.

Posted 5 years ago

LollicupStore.com is rated 1.7 based on 56 reviews