Long Tall Sally Reviews

Name: Long Tall Sally
Rating: 1.54

1.5 Rating 201 Reviews

11 %

of reviewers recommend Long Tall Sally

Company Reviews

Questions

Metrics

1.5

Based on 201 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 54%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how Long Tall Sally made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Long Tall Sally 1 star review on 20th June 2024

Shana Calloway

Long Tall Sally 1 star review on 4th January 2023

Anonymous

Long Tall Sally 1 star review on 30th September 2022

Linda J Thompson

Long Tall Sally 1 star review on 25th June 2022

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered an outfit and was sent the wrong size. Although customer service said they'd start a return, it has been WEEKS. I keep emailing and have only received an automated response that they are working on it. DO NOT buy from this company. Worst customer service.”

Helpful Report

Posted 2 years ago

“I have been shopping LTS for over 10 years. The styles and selections are horrible right now. Quality has gone way down hill. Outdated, frumpy, horrible colors. Everything looks the same. 10 pictures of the same sweater in different colors. Come on LTS…. you will be out of business if you don’t find a new buyer pronto. So disappointing.”

Helpful Report

Posted 2 years ago

“LONG TALL SALLY - clearly does not accept returns. The sizing was off and the quality of the clothes I ordered was poor. But my attempts to return them fail. The website form does not accept the order number and they ghosted me after one email exchange. It's clear that they are intentionally avoiding accepting returns.”

Helpful Report

Posted 2 years ago

“I never got my order. The tracking was horrible. Unrecognized tracking number. When I called Purolator the shipping company, they didn’t recognize the tracking number either. Then I get a notification that my pkg was delivered. It wasn’t. I had to fill out a form and that was weeks ago. I have emailed. Nothing. I will keep writing bad reviews”

Helpful Report

Posted 2 years ago

“Returned items valued at 300 no refund. The quality was poor and extra long. Disgusting and deplorable”

Helpful Report

Posted 2 years ago

“Ordered a pair of sandals in size 11D, received my order was sent the wrong size 11E. Advised and requested a prepaid label to return the item back. Was sent the label, not prepaid. I sent another request to send a prepaid label. I am now being ignored. They have lost my business. Their customer service sucks.”

Helpful Report

Posted 2 years ago

“Since LTS were taken over, the quality and sizing have become very poor. Had to return almost all of an order through sizes not being accurate and charged £3.99 as I am not local to any of their shops. They say this is in their returns policy but seems only visible AFTER a return has been started rather than being made clear before purchase.”

Helpful Report

Posted 2 years ago

“If I could give less than a star, I would! Tried returning over $100. Worth of clothes, and they ghost me. I was totally ripped off, do not buy clothes from them!”

Helpful Report

Posted 2 years ago

“It’s the end of this company. When I first found them I was thrilled with the quality and the options. It’s a horrible insult to tall women now. The quality of clothing and the fits are terrible, just terrible. I’m done.”

Helpful Report

Posted 2 years ago

“Since this company changed hands it is a MESS. No inseam measurement on items, not on the chart. I ordered two different types of leggings hoping one would be like the product I used to live in before they changed hands, and was sent a white shirt I would never have even looked at instead! Returns were a nightmare - no invoice or return label in the package, and they kept asking me what the item was and I had no clue! Charged for returns, more than the item cost. NEVER answer questions or E-mails. This new company has horrible customer service. I'm purchasing elsewhere!”

Helpful Report

Posted 2 years ago

“I’ve been a long time customer of LTS, pre new management. I’m 6,1” size 20. I used to purchase trousers mainly and tops, the products were of good quality, mostly made in Turkey. I have ordered for the first time with this New LTS, the 2 shirts I ordered in the same size are completely different fits, one large the other small, the material in the trousers is very uncomfortable. As I live in Australia it’s too expensive to be returning and I wouldn’t bother to reorder. My heart goes out to the people who started the business and established a good name and products, now it’s going down the drain.”

Helpful Report

Posted 2 years ago

“I bought clothing May 19, 2022 that arrived June 6th (thru Global Tax ID# 177 9006 80). Starting June 14th, I attempted to return the items without success. Their Website rejected my entry of Order# & email tho' I tried using different browsers on different days + even playing around with the spacing of my Order #. Online Chat doesn't work, phone number "circuits are busy" (ALWAYS!), email to cust. service elicits responses that they have received my communications, but I never get an answer. This affects an order to USA, but perhaps they are more responsive within the UK. DO NOT BUY CLOTHING THROUGH LONG TALL SALLY!!”

Helpful Report

Posted 2 years ago

“The quality of clothing and shoes has reduced significantly. I have been an online customer for a number of years. I ordered bike pants, the fabric is so thin you can see my underwear. I'm hesitant to ride or run in them because they will wear badly. The sandals are missing crystals and to return them will cost more than they cost. To pay for return of faulty items is illegal in Australia. The new owners have destroyed the brand”

Helpful Report

Posted 2 years ago

“return process is awful. sent my return back 7 weeks ago. and have not received my money back. ZERO assistance or communication from LTS and no number/email provided that I can use to get a real person.”

Helpful Report

Posted 2 years ago

“I have been shopping LTS for years. The newest computer system for online orders makes returns impossible. My order numbers do not populate and my email does not work either. I have 2 pairs of pants that are too big and I can’t return them. The 12 fits like a 16 and there is no phone customer service. I have emailed multiple times. Gotten order numbers that don’t work and and now it shows I’m outside of the return window (been at this since day 1) and they now don’t return my emails. I can’t order from them again. It’s too risky. Returns are not possible buyer be sure you know exactly how it fits. You can’t return anything.”

Helpful Report

Posted 2 years ago

“LTS used to be good if sometimes a little dated. As a 6ft tall woman its so hard to find genuinely tall clothes. LTS was a life saver for most of my life. Sadly though, it was bought out a couple of years ago and now the quality of clothes is shockingly poor. The styles and cut of the clothes are also terrible. Fast fashion at its worst. The shoe section is equally poor quality and now caters predominantly for wide feet and I suspect holds the products from Evans shops. Therefore the range of shoes available has reduced dramatically. When LTS was created they were genuinely trying to support their customers needs. Now its money, money, money. I cant imagine they will survive that much longer in this state. So sad to see this shop collapse.”

Helpful Report

Posted 2 years ago

“First and last order with new-LTS. Old one was good before it went bad. Ordered a dress which is not remotely tall. Waistline sits just under my boobs, maxi dress falls to my midcalfs. I'm 6'2. I can get this kind of "tall" in any store. 45€ +10€ for delivery, and it's awfully cut, cheap fabric, seams are roughly made. Use Asos, NewGirl, Zalando, AboutYou Tall sizes - it's a gamble, but at least they offer free delivery and returns.”

Helpful Report

Posted 2 years ago

“This is the worst company I have ever had to deal with. If I could give it no stars, I definitely would. The quality of the clothing is cheap, the sizing is horrendous, when you try to contact for returns there is no phone number. The site wouldn't take my order number to return so when I sent them a note to ask for help I got a msg saying returns are easy, just copy your order number in. I will NEVER shop there again. If you think this is the old Tall Girls, it definitely isn't.”

Helpful Report

Posted 2 years ago

“Dreadful quality , dreadful sizing, frustrating return process , no idea how much it will cost me and how soon they will help me out....correct e mail correct order number the return platform won't proceed to the next page..... simply unacceptable ,the worst on-line shopping experience ever....!!! Definitely a negative stars rating”

Helpful Report

Posted 2 years ago

“I used to be able to rely on consistent sizing.with LTS. The cropped gym leggings I purchased are far too big, the fabric does not wick and they feel like wearing plastic. Dreadful quality. Then LTS asks me to pay to return them! The cost of sending back from Canada with tracking makes a return pointless. Really disappointing.”

Helpful Report

Posted 2 years ago

Long Tall Sally is rated 1.5 based on 201 reviews