Long Tall Sally Reviews

“ The three emails I sent using the UK website, with PDF attachments, trying to confirm return receipt & refund went unacknowledged, not even an auto response. ”

“ Ordered items I never received the items and I have not received a refund buyer beware ”

“ Cannot get a refund label. I have tried to reach customer service but get NO reply. ”

“ After sending my return, I have read up on the company, and seeing there are tons of complaints to the Better Business Bureau about customers never receiving their refunds and never being able to get in touch with customer service, so I'm preparing for a long process for receiving my refund. ”

“ For 3 months I have been fighting for a replacement, store credit or refund and they will not cooperate. ”

“ The quality of the jean is absolutely PATHETIC! The size is wrong & it looks nothing like the picture on the website and the apathetic treatment I received when querying about a return and refund has me so angry that I want to tell the world what an awful business Long Tall Sally is. ”

“ Same as other customers. Their site doesn’t recognise the order number or my email so I can’t ask for a refund. I’m stuck with bathers that don’t fit and I can’t get a refund. ”

“ Same experience as everyone else--no refund on the return sent more than a month ago--bad customer service---they asked for my tracking information (which stated that they received the package almost a month ago) which I sent. I've now been ghosted. I'd be better off to take my cash and burn it for warmth then to do business with them. One star because I can't go lower. ”

“ I m still waiting for a refund. ”

“ Having returned merchandise that according to the post office was received, (Your item was delivered to an individual at the address at 11:44 am on December 19, 2022 in ROSELLE, IL 60172.) This company is claiming they have not received it and are delaying my refund. Very poor customer service. ”