Long Tall Sally Reviews

Name: Long Tall Sally
Rating: 1.53

1.5 Rating 194 Reviews

11 %

of reviewers recommend Long Tall Sally

Company Reviews

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Metrics

1.5

Based on 194 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 55%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Long Tall Sally 1 star review on 20th June 2024

Shana Calloway

Long Tall Sally 1 star review on 4th January 2023

Anonymous

Long Tall Sally 1 star review on 30th September 2022

Linda J Thompson

Long Tall Sally 1 star review on 25th June 2022

Anonymous

Anonymous // 01/01/2019

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“So pleased. Amazing quality. A bit expensive but worth buying in sale especially if there is 30% off sale prices!”

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Posted 6 years ago

“Ordered a voucher - they sent it to the wrong address - they willingly accepted fault as their's and agreed to send another one. It took 7 days for them to send it and another 2 days to arrive, however I eventually got it.”

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Posted 6 years ago

“I recently ordered a large amount of clothes for work. Once the clothes arrived I decided to return some. Firstly, my return was lost. Secondly, once highlighting this to the company - it took them a week to respond. Once they were aware of the issue my refund came in two parts. Firstly, half of the refund was processed and then a further two emails were needed to receive the rest of the refund. I have asked to speak to someone in charge and have been told they will give me a ring.. this was over a week ago. The poorest customer service I have received in the last 4 years.”

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Posted 6 years ago

“I ordered a skirt which was just as described and was delivered very quickly.”

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Posted 6 years ago

“Good discount code. Free postage and free returns. Speedy service”

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Posted 6 years ago

“Long Tall Sally is the best online shopping experience when it comes to clothes and shoes. Good quality products Very good prices Lovely customer service The delivery was very quick Overall great service :~)”

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Posted 6 years ago

“Clothing is always as described/shown on the site, a good fit and are packed well. I have used this company for over 35 years and seen it grow but the personal touch is still there. I don't think I have ever had occasion to return anything, but the option is there and the instructions are clear.”

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Posted 6 years ago

“Great prices lovely quality”

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Posted 7 years ago

“Always good service for receiving returning and good quality.”

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Posted 7 years ago

“Lovely clothes. Good value, not cheap but you get what you pay for and shipping was very fast.”

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Posted 7 years ago

“Good delivery systems; catalogue is relatively detailed.”

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Posted 7 years ago

“Delivery was quick and easy and return was seamless”

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Posted 7 years ago

“Lts used the be my no 1 go to shop but recently iv been sending orders back as he sizing and quality of their products has been terrible.”

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Posted 7 years ago

“I placed by order at about 11pm on a Friday night - the lady on the phone was so helpful and went the extra mile to ensure I got all the available discount codes applied. Thank you!”

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Posted 7 years ago

Long Tall Sally is rated 1.5 based on 194 reviews