Long Tall Sally Reviews

Name: Long Tall Sally
Rating: 1.54

1.5 Rating 200 Reviews

11 %

of reviewers recommend Long Tall Sally

Company Reviews

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Metrics

1.5

Based on 200 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 55%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Long Tall Sally 1 star review on 20th June 2024

Shana Calloway

Long Tall Sally 1 star review on 4th January 2023

Anonymous

Long Tall Sally 1 star review on 30th September 2022

Linda J Thompson

Long Tall Sally 1 star review on 25th June 2022

Anonymous

Anonymous // 01/01/2019

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“Easy to navigate site with access to sizing guide included.”

Helpful Report

Posted 6 years ago

“Disgraceful experience. Item ordered on standard delivery, hold placed on the funds in my bank account to cover the order, confirmation email received. Next day, email received acknowledging the order and hoping that I am pleased with my item, however estimated delivery date of 20th August 2018, OVER ONE MONTH!!!! I emailed customer services to say that I had ordered these in what I thought was plenty of time for an outing on 28th July (the order was placed on the 18th July). The response was one that did not give two hoots about the situation and simply stated that the item was no longer available. WHY PLACE THE FUNDS ON HOLD IN MY BANK ACCOUNT SO I CAN'T USE THEM WHEN THE ITEM IS NOT IN STOCK?!?!?!?!? So, I went back onto their website and found another suitable pair of jeans which were only £5 more expensive and replied to the customer service email saying that I thought they should send these instead. The response being that they can't do that!! I have been a loyal customer for years and this is how I am treated. A little bit of understanding and recompense would have done much to ease the situation but all I was offered was a refund of the postage if I ordered the new item. Please do not order online from this company, either call or go into one of the very few stores. I have also emailed customer services to suggest that in future they make 100% sure that the item is available prior to placing a hold on the funds in their customers bank accounts. ATROCIOUS, UNCARING and disgraceful customer service, it used to be so good as well which is a great shame.”

Helpful Report

Posted 6 years ago

“Fresh ideas. Good service.”

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Posted 6 years ago

“Shopped here for nearly 40 years, great clothes for tall girls/women, good quality, true sizing/colours. It's rare to need to return anything but it's no fuss if you do!”

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Posted 6 years ago

“Bought a dress it's a good length and nice light fabric.”

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Posted 6 years ago

“Very prompt delivery and tracking of parcel.Free returns or exchanges”

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Posted 6 years ago

“So pleased. Amazing quality. A bit expensive but worth buying in sale especially if there is 30% off sale prices!”

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Posted 7 years ago

“Ordered a voucher - they sent it to the wrong address - they willingly accepted fault as their's and agreed to send another one. It took 7 days for them to send it and another 2 days to arrive, however I eventually got it.”

Helpful Report

Posted 7 years ago

“I recently ordered a large amount of clothes for work. Once the clothes arrived I decided to return some. Firstly, my return was lost. Secondly, once highlighting this to the company - it took them a week to respond. Once they were aware of the issue my refund came in two parts. Firstly, half of the refund was processed and then a further two emails were needed to receive the rest of the refund. I have asked to speak to someone in charge and have been told they will give me a ring.. this was over a week ago. The poorest customer service I have received in the last 4 years.”

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Posted 7 years ago

“I ordered a skirt which was just as described and was delivered very quickly.”

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Posted 7 years ago

“Good discount code. Free postage and free returns. Speedy service”

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Posted 7 years ago

“Long Tall Sally is the best online shopping experience when it comes to clothes and shoes. Good quality products Very good prices Lovely customer service The delivery was very quick Overall great service :~)”

Helpful Report

Posted 7 years ago

“Clothing is always as described/shown on the site, a good fit and are packed well. I have used this company for over 35 years and seen it grow but the personal touch is still there. I don't think I have ever had occasion to return anything, but the option is there and the instructions are clear.”

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Posted 7 years ago

“Great prices lovely quality”

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Posted 7 years ago

“Always good service for receiving returning and good quality.”

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Posted 7 years ago

“Lovely clothes. Good value, not cheap but you get what you pay for and shipping was very fast.”

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Posted 7 years ago

“Good delivery systems; catalogue is relatively detailed.”

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Posted 7 years ago

“Delivery was quick and easy and return was seamless”

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Posted 7 years ago

“Lts used the be my no 1 go to shop but recently iv been sending orders back as he sizing and quality of their products has been terrible.”

Helpful Report

Posted 7 years ago

“I placed by order at about 11pm on a Friday night - the lady on the phone was so helpful and went the extra mile to ensure I got all the available discount codes applied. Thank you!”

Helpful Report

Posted 7 years ago

Long Tall Sally is rated 1.5 based on 200 reviews