“Absolutely love Look Incredible! Got an amazing discount on my favorite skincare set, and delivery was super fast. Will definitely be ordering again!”
“Hi I ordered Caolina Herrera gift set
(88.11)
It was for my granddaughters 18th birthday
I still havnt received the gift set
Could you please let me know when it will be delivered kind regards Mrs S Smith”
“I regret using this company. I returned the item I'd ordered and was told I'd receive a refund. Over a month after they received the item back, they said they'd issued a refund which would arrive within 10 business days. It never came. They then said "a refund has been successfully processed on our end. If you haven’t yet received it, we recommend reaching out to your bank to dispute the payment." My bank said there was no evidence of a payment having been received. After that, they said (three months ago) they would try sending the refund a different way (bank transfer), but they haven't. There's been a lot of emails back and forth, with their replies seemingly intended to waste time. I've given up hope of receiving a refund.”
“Item never arrived, they stated that a refund was issued, never got it. I am fighting with them to get my money back. I have now involved my bank and Resolver to escalate my case. Disgusting customer service. PLEASE AVOID. Money is tight for everyone with the cost of living crisis, do not chance your hard earned cash with this company, don't learn the hard way like I have.”
