Lookers Reviews

Name: Lookers
Rating: 2.62

2.6 Rating 55 Reviews

38 %

of reviewers recommend Lookers

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2.6

Based on 55 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Customer Service
Communication Channels	Email, Telephone

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Used lookers click and sell my 67 Mokka X as was a fare valuation. When I arrived they dropped the valuation by £1100 total RIP off as we buy any cars cash offer after inspection was £900 higher SHAME ON VAUXHALL.....”

Lookers 1 star review on 28th December 2021

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Posted 3 years ago

“Returned my car damaged with paint spilled all over it and a damages tyre and so many other unfixed problems terrible experience with quality and management.”

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Posted 3 years ago

“Excellent 5* service from Naomi my point of contact keeping me updated on my vehicle and sorting everything with 1st class service, car was sorted in 2hrs and even sorting out a new tyre FO Excellent CS throughout my Lookers Ford experience.”

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Posted 3 years ago

“Top service Ross Mcsherry great service from start to finish top man great company well worth trip of ,4 HR from Cumbria nd back”

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Posted 3 years ago

“Would never buy another vehicle from these clowns. Nothing but hassle from day 1. Would be nice for a call back but even managers can't do that.”

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Posted 3 years ago

“Bought a vw up from Darlington, great service, would definitely recommend.”

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Posted 3 years ago

“Excellent! They bought my RR Velar, I dealt with Colin from Lookers Premium, got an excellent offer, really good communication and advice on next steps, they arranged for pick up from my house and money was in my bank straight away. Wouldn't hesitate to deal with them again.”

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Posted 3 years ago

“Lookers in Darlington are very bad at returning phone calls.”

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Posted 3 years ago

“I would like to thank John Ashurst @ St Helens Vauxhall. I purchased a car online & received a walk round video of the vehicle. He was really helpful, answered all my questions and arranged to have my car delivered to home home address. The whole process was excellent from enquiry to delivery.”

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Posted 3 years ago

“I'm so happy with my new car it absolutely fantastic.My thanks have to go to Taz an amazing young man who worked miracles to find me my car and he pulled it off,well done that man.”

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Posted 3 years ago

“Lookers VW Guildford I had an ongoing issue trying to lease a Motability vehicle, I won't bore any one with the amount and differing problems but I was informed I would not be able to have the chosen vehicle nearly 6 months after ordering, even though the vehicle had been built and delivered! Extremely upset and disappointed and after a couple of further emails James Hart took over my account. Well, what a difference!! So conscientious, polite, helpful, understanding, resourceful, I could go on. Basically in less than a month I had collected my new car. I cannot express my gratitude enough to James Hart, He has helped to make our day to day lives so much easier. I cannot recommend him enough, super super chap! Thank you James Hart!!”

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Posted 3 years ago

“Purchased a car from Lookers Teesside and was promised a free service as part of the deal. This has never materialised and despite phone calls and complaining I’m now advised there wasn’t any paperwork completed and I wouldn’t be receiving a service. They are not to be trusted and I will not return.”

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Posted 3 years ago

“Absolutely Amazing! Neil Morris (Lookers Renault in Chester, Sealand road) has been a STAR! Knowledgeable, friendly and helpful. The customer service he provided was excellent. We have already recommend Lookers to our friends and family. Thank you so much!”

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Posted 3 years ago

“I called into Lookers darlington, last week and asked a young man if anyone could check my front tyres pressure, he went off, into the garage area, and came back saying I has to book in with the service staff, With the greatest respect I am a Lady in her 80,s and was only hoping for a small gesture of goodwill, a two minute job and help,,,,,,, " it's not going to happen at Lookers Darlington "”

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Posted 3 years ago

“I arranged to view and possibly a purchase an Audi in Glasgow after confirming the price by phone. After driving for over an hour from my home to the showroom I was told the price had increased by £1,000. It was shockingly poor customer service and I won't ever purchase a car from Lookers.”

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Posted 3 years ago

“Tried for three weeks to arrange a first service on my car, not bought from them may i add but another dealer whom did not reply to my emails etc once i had handed over £14.5k Anyway after being messed about over three weeks i went in person to book the service, i was told i should not be there due to pandemic. Due to distance i waited the two hours for an oil and brake fluid change. Annoyed to find my brand new fitted mats had been removed and pressure washed and put back wet underneath ! Had been asked i would have declined that needless part. The brakes are now not as sharp and have a dragging sound, so much for needed maintenance. Staff are cannot answer simple questions and i generally felt i was unwanted apart from the £100 an hour i was paying them.........all dealers seem the same when they are looking at thousands of pounds coming their way, after that you are in a lottery.”

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Posted 4 years ago

“Bought a 19 plate Fiat Abarth (GD19YEB) from Lookers Battersea. After the initial payment of the deposit the communication was terrible, but finally picked the car up on Thursday. On was home the tyre pressure warning light came on, got home put air in the tyre and reset the light and parked the car up. 2 hours later decide to take the car out. Started the car Engine Management light came on. Phoned Lookers up, was told they would pick the car either Friday or Saturday. They phoned me up on Friday and told me they would pick up Monday, I said this was not good enough so they turned up on Friday. Waited for a call all day Friday to find out what the diagnosis was but they never came back to so I called them Saturday. Was told the it was diagnosed as faulty "Fuel Purge Valve". They said they would replace it and return the car on Monday. So on Monday they called to say it had been done and been test driven twice with no further issues and were retuning the car that evening. About 6.30 I had a call to say the Engine Management Light came on again when they were returning the car. Was promised a call back by 10:00 am the next day, this was then changed to later in the morning as advised by email. No surprise to me the call never happened, so once again I had to chase them. Was told they could not reset the Engine Management Light, they could only turn it off and had to go to Fiat main dealer to be done. By then I had totally lost confidence in the car and Lookers Battersea themselves and told them to cancel the car and didn't want it. They said they would return my deposit of £2250 the next day. This didn't happen after a further unknown amount of phone calls and Emails they finally returned the deposit money a week later. They also promised to refund the money for a months tax and the charge for my Insurance change, but that has not turned up and probably never will. All I can say is don't bother with Lookers Battersea, it was a terrible experience Shame I actually they got 1 star”

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Posted 4 years ago

“Excellent service staff sales representative great Neil brill thanks 🥰🥰🥰”

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Posted 4 years ago

“Checked out there website as I wanted to buy a new Skoda Karoq. Several listed with photos and prices at the spec i wanted. However when you telephone for a finace quote they tell there is a mistake and they cant find this or any other Karoq at the same price as advertised. Complete waste of my time.”

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Posted 4 years ago

“Charles Hurst Lookers sold me a death trap car which caught fire. Charles Hurst charged Vauxhall for vital recall work but did not do the work. They also fraudulently charged to replace the battery but did not. Charles Hurst Lookers have been convicted in court in Belfast for fraudulently charging for work they don't do on many many occasions this information is available to view.”

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Posted 4 years ago

Lookers is rated 2.6 based on 55 reviews