Lookers Reviews

Name: Lookers
Rating: 2.62

2.6 Rating 55 Reviews

38 %

of reviewers recommend Lookers

Company Reviews

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Metrics

2.6

Based on 55 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Customer Service
Communication Channels	Email, Telephone

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“After buying from a lookers dealer and having no joy with after sales care took the car to an alternative dealer. The care and staff attitude was incredibly different. In a world of online purchasing and so many dealers choose wisely. I wish I had spent more time looking up reviews before parting with my money”

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Posted 1 year ago

“Tried for three weeks to arrange a first service on my car, not bought from them may i add but another dealer whom did not reply to my emails etc once i had handed over £14.5k Anyway after being messed about over three weeks i went in person to book the service, i was told i should not be there due to pandemic. Due to distance i waited the two hours for an oil and brake fluid change. Annoyed to find my brand new fitted mats had been removed and pressure washed and put back wet underneath ! Had been asked i would have declined that needless part. The brakes are now not as sharp and have a dragging sound, so much for needed maintenance. Staff are cannot answer simple questions and i generally felt i was unwanted apart from the £100 an hour i was paying them.........all dealers seem the same when they are looking at thousands of pounds coming their way, after that you are in a lottery.”

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Posted 4 years ago

“Recently looking for SUV,local to VW Guildford,enquired about Tiguan,asked sales guy to send through finance quote,he didn’t,left message to remind him,still didn’t. Tried Camberley Audi regarding Q5,sales guy sent video saying car I was interested in was awaiting preparation,heard no more.Sales manager rang me to see if he could help,arranged test drive for weekend,checked Audi website before making journey,car had sold,nobody told me.Rang to check,receptionist apologised would get sales manager to ring,never did. I have owned 5 Audi’s and a Vw in last 13 years never dealt with lookers,now I remember why.”

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Posted 5 years ago

Lookers is rated 2.6 based on 55 reviews