Lookfantastic Reviews

Name: Lookfantastic
Address: Meridian House, Gadbrook Park, Gadbrook Way, Rudheath, Northwich, Cheshire
Rating: 1.28

1.3 Rating 1,402 Reviews

6 %

of reviewers recommend Lookfantastic

Company Reviews

Questions

Metrics

1.3

Based on 1,402 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 18%
Accurate And Undamaged Orders	Greater than 70%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Phone:

0844 249 5022

Location:

Meridian House, Gadbrook Park, Gadbrook Way, Rudheath, Northwich
Cheshire
CW9 7RA

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Lookfantastic 1 star review on 10th December 2024

120

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“unfortunately, lookfantastic have the worst customer service. I ordered two expensive Kerastase products, which entitled me to a Fusio blow dry. I never received the voucher for the offer, despite many attempts by email and telephone to contact the customer service team. When I finally got through, I was put on hold and finally the line was cut off. I left several phone messages, no response. My order number is 103346440. Do get in touch if you want to retain a customer”

Helpful Report

Posted 7 years ago

“Always parcel well always well stocked and delivery is free no matter what you spend.”

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Posted 7 years ago

“Prompt delivery and reasonable prices”

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Posted 7 years ago

“Terrible customer service!! My next day delivery order went missing between dispatch and before reaching the courier. After contacting several times, my order is now 2 weeks late and despite being told several times they'll follow up with the courier and investigate what's happened they still haven't and frustratingly they refuse to refund until they have spoken to the courier. So I am now stuck without either my order or a refund and left having to chase customer services yet again...”

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Posted 7 years ago

“Prompt emails and offer to help with anything else. Plus they had a huge variety of beauty products”

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Posted 7 years ago

“Excellent prices. Very quick delivery and genuine products. Highly recommend this site.”

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Posted 7 years ago

“Estimated delivery date was missed. When I queried this as it states on their website that delivery takes 2-3 days I was informed that it's "often 5-7 days". Not good enough, false advertising.”

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Posted 7 years ago

“Wonderful array of health and beauty products at excellent prices; superb customer service. Highly recommend this online company!”

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Posted 7 years ago

“Fast service excellent quality great offers :)”

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Posted 7 years ago

“Such a great variety of products to choose from - and at bargain prices too”

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Posted 7 years ago

“Look Fantastic is a fabulous place to shop for all your beauty needs. The prices are competitive and often have discounts codes so you can save money on products which always makes me very happy. Packaging and delivery is well made and fast and it's the first place I look when I need more beauty things.”

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Posted 7 years ago

“Love the product, it delivers what it says it will”

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Posted 7 years ago

“I received my products in good time, no delivery charges which is a rarity, also refunded very fast with no problems.”

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Posted 7 years ago

“delivery was quick, products are packaged properly. But one of the products is faulty. I contacted customer services and had a very rude and condensing employee deal with my issue, he was unprofessional and really annoying. The issue was not solved. I had to call again and spoke to a much friendlier and polite customer service employee who provided a reasonable solution. I will probably shop much less from look fantastic in the future.”

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Posted 7 years ago

“Don't bother, terrible service. Order sent to wrong address, no apologies or explanation.”

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Posted 7 years ago

“They send me emails with offers of 20% or 15% off but when I go to check out and apply the code it says the items in my basket are excluded from the offer. There is nothing in the email to Say what is included in the offer . Very misleading, be careful before you place an order.”

Helpful Report

Posted 7 years ago

“Order came before the estimated delivery date. Received daily updates of where the order was when despatched and an email on the morning of delivery to say it was going to be delivered that day. Variety and price of products is really good and I will definitely use this site again.”

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Posted 7 years ago

“shipping is free and fast and products are competitive priced”

Helpful Report

Posted 7 years ago

“This site is FRAUD! STAY AWAY! They are SCAMMERS! My WORSE shopping experience I ever had! To say they have bad service - say nothing. They simply ignore to answer questions. They are simply SCAM and they cheat their clients. They easy delete clients accounts after receiving payments. After I paid for my order they have deleted my account and refused to answer on my questions! Never ever buy anything from them! Just google and you will find out lots of people have the same opinion! Many people were cheated and disappointed by this shop. Do let them cheat you and your family/friends! STAY AWAY from this internet SCAMMERS!!! Warn others to AVOID THIS SITE! Do not WASTE your time, nervous and money!!!”