Lookfantastic Reviews

Name: Lookfantastic
Address: Meridian House, Gadbrook Park, Gadbrook Way, Rudheath, Northwich, Cheshire
Rating: 1.28

1.3 Rating 1,414 Reviews

6 %

of reviewers recommend Lookfantastic

Company Reviews

Questions

Metrics

1.3

Based on 1,414 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 18%
Accurate And Undamaged Orders	Greater than 70%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Phone:

0844 249 5022

Location:

Meridian House, Gadbrook Park, Gadbrook Way, Rudheath, Northwich
Cheshire
CW9 7RA

Write Your review

Tell us how Lookfantastic made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Lookfantastic 1 star review on 11th April 2025

124

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Amazing company.. never a problem . Always resolve issues quickly”

Helpful Report

Posted 5 years ago

“Have purchased from this site a few times and am always happy. Products arrive very quickly! Had one problem with a bottle from The Ordinary - the cap was stuck because it was off track. Got in contact to report the issue and sent a picture - they immediately sent a replacement. Honestly, it would have been very easy to miss the problem with the bottle unless you try to open it. So no big deal. Very happy with their customer service as well!”

Helpful Report

Posted 5 years ago

“Easy to navigate websites with great prices and speedy free delivery. What's not to love?”

Helpful Report

Posted 5 years ago

“Everything on time,thank you. Well done”

Helpful Report

Posted 5 years ago

“Second order on look fantastic, the delivery is far better than the last one, delivered on time this time, I think it’s because they changed delivery company to Royal Mail!”

Helpful Report

Posted 5 years ago

“Ordered from the website multiple times. Never had an issue. Order confirmation, dispatch etc. Emails received. All items always came on time in immaculate condition. Will definitely continue using the website.”

Helpful Report

Posted 5 years ago

“Never had an issue with this company - very surprised at the recent reviews as everything perfect and arrives on time. Leaving my first review after months of using this company simply as I was let down with an item and ordered via Look Fantastic (as I should have originally) it arrived in a couple of days.”

Helpful Report

Posted 5 years ago

“Good website , easy to navigate and a great variety of products. Excellent service and very quick delivery. Highly recommended.”

Helpful Report

Posted 5 years ago

“Item arrived so quickly And is free postage Good value products compared to others online”

Helpful Report

Posted 5 years ago

“Very fast delivery and products were all as expected”

Helpful Report

Posted 6 years ago

“Good price and quick dispatch”

Helpful Report

Posted 6 years ago

“Easy website to find your favourites and EXCELLENT delivery service if you order before 11pm as I did, it came the next day as promised. I would recommend LOOKFANTASTIC”

Helpful Report

Posted 6 years ago

“The price of Kerastase products are fantastic”

Helpful Report

Posted 6 years ago

“Love Shopping with this Company Great Items and even Better Prices”

Helpful Report

Posted 6 years ago

“I love Look Fantastic as they have most beauty products I need at a reasonable price, with free (fairly quick) delivery!”

Helpful Report

Posted 6 years ago

“Lots of high quality products at affordable prices and great delivery... its my new go to!”

Helpful Report

Posted 6 years ago

“Was reluctant following reviews but got GF Trumper Sandalwood bodywash. Was significantly cheaper than elsewhere, ordered on Thursday and arrived by the Monday, so can't complain at all. Kept aware of status throughout. Happy with the service.”

Helpful Report

Posted 7 years ago

“Easy transaction, regular email updates, trackable package, fast delivery. Excellent from start to finish”

Helpful Report

Posted 7 years ago

“Great products and good daily discounts. Would like free samples sent with orders.”

Helpful Report

Posted 7 years ago

“So far unbeatable prices in the market. I often buy beauty product and their offers beat everyone else. Also, it's super easy to navigate the website and they offer free delivery. Deliveries always arrives earlier than expected, overall very happy with them.”

Helpful Report

Posted 7 years ago

Lookfantastic is rated 1.3 based on 1,414 reviews