Lookfantastic Reviews

Name: Lookfantastic
Address: Meridian House, Gadbrook Park, Gadbrook Way, Rudheath, Northwich, Cheshire
Rating: 1.28

1.3 Rating 1,415 Reviews

6 %

of reviewers recommend Lookfantastic

Company Reviews

Questions

Metrics

1.3

Based on 1,415 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 18%
Accurate And Undamaged Orders	Greater than 70%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Phone:

0844 249 5022

Location:

Meridian House, Gadbrook Park, Gadbrook Way, Rudheath, Northwich
Cheshire
CW9 7RA

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Lookfantastic 1 star review on 11th April 2025

124

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I placed an order on Lookfanatstic on the 9th of January 2021 until today (6th of March) I still haven't received it. I have reached out to their "in-message" system several times but never received any reply. I received no update on my order via email. Never again!”

Helpful Report

Posted 4 years ago

“I'm waiting for my order for 7 weeks and every time I write an email cancelling the order, they said it's already packed ready be dispatched and it's too late to cancel. The initial delivery time was 7 days”

Helpful Report

Posted 4 years ago

“I’m so disappointed for not checking this company before I ordered. I doubt I’ll get a refund or explanation. Scam company. I hope they rot.”

Helpful Report

Posted 4 years ago

“Placed an order no 274025662. 16/02/2021. No items have arrived, I would have used lookfantastic before with no diferculty, Unless i get some satisfaction i would be slow to recommend”

Helpful Report

Posted 4 years ago

“The delivery is very slow. Its been a month to my order and they still haven't dispatched my order. There is no proper communication regarding further details. Very poor customer service.”

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Posted 4 years ago

“Please avoid them and order eleswhere. They offer products that they dont even have on stock- promising free gifts of you order for certain amount of €€ that you will never received. False advertising.”

Helpful Report

Posted 4 years ago

“CUSTOMERS PAY FOR PRODUCTS THAT THEY DO NOT DELIVER. I am waiting 1 month for my order. WORST EXPERIENCE EVER. Order Number: 268113594”

Helpful Report

Posted 4 years ago

“The company took my money, failed to deliver of the products I bought. My account still shows it’s been sent but still on estimated delivery date. Customer service were not interested and avoided communication for 24 hours at a time, no response to my emails. This is a scam website! I still have no response, no items but they have my money!”

Helpful Report

Posted 4 years ago

“a joke of a website. ordered stuff at the beginning of february and still hasn’t even been dispatched. was then told it was ‘out of stock’ never would've ordered if they had said the item i was buying was out of stock.. cancelled my order last week STILL waiting for my €40 refund they’re actually a joke”

Helpful Report

Posted 4 years ago

“I’ve tried to cancel my subscription several times however money is still withdrawn from my account without my permission. AVOID THIS COMPANY”

Helpful Report

Posted 4 years ago

“They never send your package. Scam!”

Helpful Report

Posted 4 years ago

“A month and no updates on my package. Only emails saying it hasn’t been sent. No reply to my questions. Terrible”

Helpful Report

Posted 4 years ago

“Ordered nearly $100 worth of beauty products weeks ago. Still waiting with no real specifics on the order or when I can expect it. It hasn’t been shipped out and there are no details on expected ship date. Only mass auto generated emails saying they’re delayed. It seems like a scam. Like no real human is reading or responding. No response to my messages. I’m asking for a refund and no response. Extremely disappointing and will never use Look Fantastic again.”

Lookfantastic 1 star review on 1st March 2021

Helpful Report

Posted 4 years ago

“Heaps of discount codes, but none work. Read all the terms and conditions, so should work. They gave a first order 20% for me to use on my order. That does not even work. Contacted customer services and they say codes do not work for some products? They did not work on any of my products? Also free gifts were not available when completing the offers. I now just hope to receive my order soon”

Helpful Report

Posted 4 years ago

“I keep receiving emails stating my order has not been shipped for almost a month and after contacting customer service I received an answer they can’t give me my money back because my order has been shipped which is obviously not truth as I have no email confirming it, no tracking number, nothing. After reading all the other reviews I understand I won’t get my order or my money back. It’s a shame I had nice experience with them before.”

Helpful Report

Posted 4 years ago

“The customer service is either powerless or refuses to act. I have contacted the customer services numerous times over different issues, all these time they would only state the facts or play dumb beating around the bush, without referring to the messages history. They never change any order status, nor help you reinforce the order, or basically do anything actual except bullshitting”

Helpful Report

Posted 4 years ago

“Item was missing from order. I contacted Help and they said it was out of stock and being shipped now from USA. Not only did it take an extra two weeks but I then had to pay massive import fees. The reason I bought products with LF in the first place was to avoid import issues into Germany. I reached out to Customer Service and they never apologized. They are quite unprofessional and horrible people. The conversation I ended up sending to myself if anything should go down with this firm. Really shady.”

Helpful Report

Posted 4 years ago

“Joke of a company. Avoid at all costs.”

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Posted 4 years ago

“Trying to have a refund since DECEMBER, contacted the Customer Service several times and they do not process it. They barely answer punctually.”

Helpful Report

Posted 4 years ago

“Never received my package, but recived the money claim from Klarna....Lookfanatstic never responded to my requests. Klarna treaten with debt collection. The Norwegian consumer council recommended I paid cause lookfantastic is not Norwegian, but British - so if I want to fight I have to fight the British system.”

Helpful Report

Posted 4 years ago

Lookfantastic is rated 1.3 based on 1,415 reviews