Lookfantastic Reviews

Name: Lookfantastic
Address: Meridian House, Gadbrook Park, Gadbrook Way, Rudheath, Northwich, Cheshire
Rating: 1.28

1.3 Rating 1,401 Reviews

6 %

of reviewers recommend Lookfantastic

Company Reviews

Questions

Metrics

1.3

Based on 1,401 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 18%
Accurate And Undamaged Orders	Greater than 70%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Phone:

0844 249 5022

Location:

Meridian House, Gadbrook Park, Gadbrook Way, Rudheath, Northwich
Cheshire
CW9 7RA

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Lookfantastic 1 star review on 10th December 2024

120

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Placed an order and two weeks later it still hasn't been dispatched. I kept getting automated emails apologising, promising it would be dispatched within the next 48 hours and nothing sent. Customer service are useless, they don't reply to emails and then on social media they are no help either. I would avoid!”

Helpful Report

Posted 3 years ago

“I placed an order on Lookfanatstic on the 9th of January 2021 until today (6th of March) I still haven't received it. I have reached out to their "in-message" system several times but never received any reply. I received no update on my order via email. Never again!”

Helpful Report

Posted 3 years ago

“They are a bit cheaper then other company’s , but the wait time is unbelievable. If you need your product now then forget it I am waiting weeks for orders . I get nothing but promises but still no delivery. My daughter is the same only got part of her delivery.”

Helpful Report

Posted 3 years ago

“I'm waiting for my order for 7 weeks and every time I write an email cancelling the order, they said it's already packed ready be dispatched and it's too late to cancel. The initial delivery time was 7 days”

Helpful Report

Posted 3 years ago

“I’m so disappointed for not checking this company before I ordered. I doubt I’ll get a refund or explanation. Scam company. I hope they rot.”

Helpful Report

Posted 3 years ago

“Placed an order no 274025662. 16/02/2021. No items have arrived, I would have used lookfantastic before with no diferculty, Unless i get some satisfaction i would be slow to recommend”

Helpful Report

Posted 3 years ago

“The delivery is very slow. Its been a month to my order and they still haven't dispatched my order. There is no proper communication regarding further details. Very poor customer service.”

Helpful Report

Posted 3 years ago

“Please avoid them and order eleswhere. They offer products that they dont even have on stock- promising free gifts of you order for certain amount of €€ that you will never received. False advertising.”

Helpful Report

Posted 3 years ago

“CUSTOMERS PAY FOR PRODUCTS THAT THEY DO NOT DELIVER. I am waiting 1 month for my order. WORST EXPERIENCE EVER. Order Number: 268113594”

Helpful Report

Posted 3 years ago

“The company took my money, failed to deliver of the products I bought. My account still shows it’s been sent but still on estimated delivery date. Customer service were not interested and avoided communication for 24 hours at a time, no response to my emails. This is a scam website! I still have no response, no items but they have my money!”

Helpful Report

Posted 3 years ago

“a joke of a website. ordered stuff at the beginning of february and still hasn’t even been dispatched. was then told it was ‘out of stock’ never would've ordered if they had said the item i was buying was out of stock.. cancelled my order last week STILL waiting for my €40 refund they’re actually a joke”

Helpful Report

Posted 3 years ago

“From the reviews, I see that LookFantastic is a hit-or-miss type of company. They have a good product selection, but I'm disappointed in the delivery service. Every single item came separately within one month. I tried to cancel a few products because an estimated time of delivery was after 6 months(bizarre IMO), but their automatic cancellation system didn't work, so I made a direct request. They responded really quickly(within 24 hours) and their explanation was that there was a surge in demand for those particular products. That's OK, this happens, but then they were able to send the products much faster, so that was weird. I'm glad that I received the products finally and the quality is good, but I would not purchase again from them.”

Helpful Report

Posted 3 years ago

“I’ve tried to cancel my subscription several times however money is still withdrawn from my account without my permission. AVOID THIS COMPANY”

Helpful Report

Posted 3 years ago

“They never send your package. Scam!”

Helpful Report

Posted 3 years ago

“A month and no updates on my package. Only emails saying it hasn’t been sent. No reply to my questions. Terrible”

Helpful Report

Posted 3 years ago

“Ordered nearly $100 worth of beauty products weeks ago. Still waiting with no real specifics on the order or when I can expect it. It hasn’t been shipped out and there are no details on expected ship date. Only mass auto generated emails saying they’re delayed. It seems like a scam. Like no real human is reading or responding. No response to my messages. I’m asking for a refund and no response. Extremely disappointing and will never use Look Fantastic again.”

Lookfantastic 1 star review on 1st March 2021

Helpful Report

Posted 3 years ago

“Heaps of discount codes, but none work. Read all the terms and conditions, so should work. They gave a first order 20% for me to use on my order. That does not even work. Contacted customer services and they say codes do not work for some products? They did not work on any of my products? Also free gifts were not available when completing the offers. I now just hope to receive my order soon”

Helpful Report

Posted 3 years ago

“I keep receiving emails stating my order has not been shipped for almost a month and after contacting customer service I received an answer they can’t give me my money back because my order has been shipped which is obviously not truth as I have no email confirming it, no tracking number, nothing. After reading all the other reviews I understand I won’t get my order or my money back. It’s a shame I had nice experience with them before.”

Helpful Report

Posted 3 years ago

“I'm amazed to read so many bad reviews!! I've been a customer for a few years now, and have never had a problem.”

Helpful Report

Posted 3 years ago

“The customer service is either powerless or refuses to act. I have contacted the customer services numerous times over different issues, all these time they would only state the facts or play dumb beating around the bush, without referring to the messages history. They never change any order status, nor help you reinforce the order, or basically do anything actual except bullshitting”

Helpful Report

Posted 3 years ago

Lookfantastic is rated 1.3 based on 1,401 reviews