Lookfantastic Reviews

Name: Lookfantastic
Address: Meridian House, Gadbrook Park, Gadbrook Way, Rudheath, Northwich, Cheshire
Rating: 1.28

1.3 Rating 1,401 Reviews

6 %

of reviewers recommend Lookfantastic

Company Reviews

Questions

Metrics

1.3

Based on 1,401 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 18%
Accurate And Undamaged Orders	Greater than 70%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Phone:

0844 249 5022

Location:

Meridian House, Gadbrook Park, Gadbrook Way, Rudheath, Northwich
Cheshire
CW9 7RA

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Lookfantastic 1 star review on 10th December 2024

120

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“AVOID at all costs. Signed me up through my facebook account without my authorisation, therefore I have no access to the email on the account. I have made a monthly subscription and I have been trying to change the email for a month, have been charged for 2 months however never received anything, and all the staff says is that they cannot find the email and that there is nothing they can do. I guess is easy just to keep charging your customers. Staff unhelpful, live chat does not work, app does not work, they just take your money and do not care anymore. Avoid, avoid, avoid!”

Helpful Report

Posted 4 years ago

“I placed my order, never got a confirmation email cannot get a message through money taken from my account ....this is a scam website do not order from them”

Helpful Report

Posted 4 years ago

“Is there 0 stars as 1 is too high? Is there 0 stars as 1 is too high for this company. This is the worse company I have ordered goods from and will never be doing it again, so please avoid! Just contacting the customer service is impossible so if you have a problem, good luck. I’ve contacted them through 4 different platforms (fb, tweeter, website and text message). Takes them hours/days to answer on every platform and each time you get a response it’s from someone different. Also one says one thing and another says something completely different. You tell them to read further up as their colleague has said something different but they just go with what they are saying. Still waiting for my goods too (been a week so far). So please shop somewhere else!”

Helpful Report

Posted 4 years ago

“"LOOKFANTASTIC.CO.IN" IS A BIG SCAM IN INDIA NEVER EVER BUY ANY PRODUCT. MY ORDER NEVER CAME .....NYKAA IS BEST FOR BEAUTY PRODUCTS. AFTER MONTHS WAITING FOR MY ORDER.”

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Posted 4 years ago

“I was very scared after reading some reviews but my stuff arrived after 6 days after I ordered and I am very happy everything is in perfect condition. I am going to buy again.”

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Posted 4 years ago

“I buy an awful lot from them, and it's annoying that I have to write this review because before now I would have been very happy with them. I pre-ordered an Advent Calendar in September and was assured numerous times it would be delivered in November and now its December 2nd and there is still no sign of it. I raised a case with them in November and they closed it even though the issue wasn't resolved and I had to open another one yesterday. It is clear I am not going to get the calander but they have charged me for it and won't admit I am not going to get it. It's just very annoying to have to chase a company like this for answers. I hope I will be able to get a refund but even if I do the whole process has been pathetic and infuriating on their part.”

Helpful Report

Posted 4 years ago

“Still waiting on my Advent Calendar months later, now they are not responding to e mails. I would avoid this site like the plague, very poor service. 👎”

Helpful Report

Posted 4 years ago

“3 months later still waiting on my advent calendar order. Was given the wrong shipping details numerous times, said it would arrive next week, then again the week after. Terrible retailer. Avoid avoid avoid”

Helpful Report

Posted 4 years ago

“Advent calendar never arrived. Absolutely shocking service from lookfantastic. Now have to go through PayPal to get my money back!”

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Posted 4 years ago

“Do not buy from this website”

Helpful Report

Posted 4 years ago

“DO NOT buy from Look Fantastic. They say your order has arrived when it has t and then ignore your messages. Don’t waste your money!!”

Helpful Report

Posted 4 years ago

“Shocking company! Seems like a scam?! Ordered an advent calendar in September and still no sign of it and tomorrow is December first after many emails of them guaranteeing it'll turn up well before December.”

Helpful Report

Posted 4 years ago

“IT’S A SCAM! My order never arrived…. That is the most UNPROFESSIONAL site I ever used. I ordered 4 products at Look Fantastic and as my purchase was over $100, I received a beauty bag gift. However, they sent the beauty bag but not the product I paid for. The order status says “DELIVERED” so I contacted them to get the product or the money back. I sent 3 emails with no success and no response. WHAT A JOKE! AVOID IN ANY CASES.”

Helpful Report

Posted 4 years ago

“Time to change the website from which I will order cosmetics. too long waiting time for the shipment and bad customer service”

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Posted 4 years ago

“DO NOT USE NO GOODS DISPATCHED BUT THEY TAKR YOUR MONEY!!!”

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Posted 4 years ago

“Poor customer service. Refused to cancel the order the order few hours after placed the order. "Unfortunately as your package is now in the dispatch prep stage it will not be possible for us to cancel the order" It's just ridiculous why they can't stop the order when is still in preparation stage.”

Helpful Report

Posted 4 years ago

“Poor customer service. Refuse to cancel the order the second day before shipping starts, which is against the consumer protection law and its own T&C.”

Helpful Report

Posted 4 years ago

“I received just an empty box from this company. After lots of mail they told me they har no order from me!!!! Fraud warning!”

Helpful Report

Posted 4 years ago

“DO NOT BUY ANYTHING FROM THIS WEB. YOU CANNOT CANCEL IT AFTER YOU PLACED. I ordered one product on Nov. 27, 2020. But I found a cheaper price in Walmart so I tried to cancel this one but failed, it always showed "Unable to cancel order, there are no cancellable products" I thought maybe it's successful for cancellation but don't receive any confirmation mail at all. So I contacted customer service (really hard to reach out) and she told me my order cannot cancel because it's gonna dispatch shortly! Seriously? In one day you can dispatch the order? If so, why the website shows my product estimated dispatch day is on Nov. 30, 2020? The workers need to prepare 3 days in dispatched process? And the customer service called it "shortly", maybe the UK's time is faster than the US?”

Lookfantastic 1 star review on 27th November 2020

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Posted 4 years ago

“I sent 2 messages to LF asking for some information, but the answers I got was not actually answering my questions. I realized these were automatic robot answers and I doubt anyone actually read my questions...”

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Posted 4 years ago

Lookfantastic is rated 1.3 based on 1,401 reviews