Lookfantastic Reviews

Name: Lookfantastic
Address: Meridian House, Gadbrook Park, Gadbrook Way, Rudheath, Northwich, Cheshire
Rating: 1.28

1.3 Rating 1,401 Reviews

6 %

of reviewers recommend Lookfantastic

Company Reviews

Questions

Metrics

1.3

Based on 1,401 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 18%
Accurate And Undamaged Orders	Greater than 70%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Phone:

0844 249 5022

Location:

Meridian House, Gadbrook Park, Gadbrook Way, Rudheath, Northwich
Cheshire
CW9 7RA

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Lookfantastic 1 star review on 10th December 2024

120

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“3 orders lost in transit and very poor customer service. Being emailed told that replacements have been dispatched then being told days later that this was not the case. Very unclear responses from customer service.”

Helpful Report

Posted 3 years ago

“Awful company, zero customer service and they only send you automated emails. I placed an order 2 months ago for 10 items, 1 item out of the 10 was shipped 1 month ago although I haven't received it yet. About the 9 other items I ordered ? Well, they tell me they will ship each item separately so at this rate I might I receive all 10 times in 2022 considering I haven't even received the 1 item they shipped a month ago. I tried to cancel the rest of my order but the cancel option on the website is useless, and their customer service only sends automated replies. I wish I had made researches about them before ordering, so many people have the same issue. Please don't give them your money, they are really the worst online shop out there, never had such a bad encounter like this.”

Helpful Report

Posted 3 years ago

“Awful. Avoid at all costs. I've been waiting 1 month for my order. No sign yet. Zero customer service.”

Helpful Report

Posted 3 years ago

“ZERO STARS: DO NOT GIVE THEM YOUR MONEY! This is a horrible company with abhorrent customer service that — from the customer's end — is basically nonexistent. I placed an order 4 months ago and still have not received all the items I paid for and my requests for refunds have gone ignored. I have received only automated emails or human-initiated emails filled with canned responses that provide no additional information whatsoever. Do not walk, RUN AWAY as far as you can and as fast as humanly possible. AVOID. AVOID. AVOID. AVOID. TIP FOR CONSUMERS: Don't bother. I had hoped the low ratings were situational and explainable. They're not. This is a horrible horrible company that does not care about customers; all they want is your money. You may not even get the products you paid for in return. Just avoid. Nearly four months later, I have still only received 3 of the 5 items I paid for.”

Helpful Report

Posted 3 years ago

“Absolutely awful site to order from !! Had a really bad experience from this site where they took money from our account for something we ordered and the transaction went through to our bank We then got an email to say it was shipped and on route ! It was a Mother’s Day gift and then few days later they emailed to say it can’t be shipped as wasn’t paid for !! Which it was and we have proof from the bank !! Looks like a scam going on here judging by some of the reviews!! Please be careful ordering from this company who take your money then tell you to pay again !! And the customer services is very unprofessional!! Not one bit helpful at all Keep well away from this site , go to a more reputable one !!”

Helpful Report

Posted 3 years ago

“Counterfeit products - dont bother. I bought a Skinceutical SPF50 cream and it just didnt seems right when I got it. I checked on the official website and Lookfantastic is not an authorized reseller and it has many reviews of counterfeit products so save your money. there is nothing pissing me off more than this kind of companies.”

Helpful Report

Posted 3 years ago

“Product never received. The tracking number never worked on the website. They refused to give refund (CAD$ 80) on the purchase and the policy on the website is unclear. Giving 0 STAR if I could.”

Helpful Report

Posted 3 years ago

“Placed an order and the boxes were severely damaged. Some were slightly damp. A box was missing. 3 items were 3 months expired. After two weeks of emails they agrees to refund me 35% of the order and the cost of the expired items”

Lookfantastic 1 star review on 21st March 2021

Helpful Report

Posted 3 years ago

“Absolutely horrible, they lost my first order and getting a replacement required numerous emails and having to repeat my issue to multiple customer service agents. Once I finally got the replacement order weeks later, it was just a partial order. Had to deal with another round of frustrating messages to customer service. Still waiting for my order that was placed in January. Never going to purchase anything from this place again.”

Helpful Report

Posted 3 years ago

“cheapest item) I ordered few items on 21st of January.After few emails for update I eventually received the cheapest item early March(!!!).The most important piece of order and the most expensive has not yet been received despite numerous emails for update or recently for refund.The non-response from the website is ridiculous,they just say it’s due to covid,security etc.I would understand it after 2-3eeeks of postage but not a 2months delay!Don’t think I’ll ever order from this website again(depends if I get my order eventually).Looks like a scam not a legitimate.So disappointing😖”

Helpful Report

Posted 3 years ago

“Extremely bad service, placed order 5/1/21 only received partial of the order, cancelled remaining items as of 11/3/21 no refund has been recieved, support claim the refund is complete. Do not order from this site. Jennifer, Ireland”

Helpful Report

Posted 3 years ago

“Appalling customer service. I placed an order in December and trustingly departed with 58 euro. Chasing weekly for refunds and updates. Constantly being fobbed off by scam artists, Maxine Quinn, Ireland”

Helpful Report

Posted 3 years ago

“I have listed the chronological order of events to illustrate : 28 Jan - Placed order online 28 Feb - Sent email to Customer service to enquire status of order as has been a month 1 March - received reply – "I have done a follow up on this item and I can confirm that this item is currently out of stock and at this time they are unable to give me a date for when they will have it back in stock. At this point I am happy to arrange a refund for you or preferably you can wait for stock to replenish. I then proceeded to cancel order immediately Checked site and the status of order was “processing cancellation” I then purchased the product from another seller 11 Mar – my credit card was charged for the order 11 Mar – I sent email to customer service …. status on site still stated processing cancellation 11 Mar – I receive reply from customer service stating “I have not been able to cancel this as it has already entered the dispatch process.” I am dumfounded – I did not receive order for a month. Customer Service states item is out of stock and is not able to confirm when stock will arrive. I cancel order and 11 days later, I get charged and the order is dispatched? How can order enter dispatch process 11 days after cancellation and when status on site shows processing cancellation since 1 March? In subsequent communications they are still insisting the order has been dispatched and they can do nothing about it. I will never order from them again.”

Helpful Report

Posted 3 years ago

“This company is ridiculous! No customer service. Impossible to get a serious answer. I placed my order 25/2 and almost one month later they told me that there is a payment problem without telling me where is the problem. I am wondering this company does not check the card when you pay?? Unbelievable!!”

Helpful Report

Posted 3 years ago

“Now Look Fantastic is blaming it on Brexit. Saying that they’re experiencing “some” delays. Unable to refund or cancel order as it has been reserved for shipment. RIDICULOUS.”

Helpful Report

Posted 3 years ago

“Order not fulfilled, staff very dismissive. Refuse to dispatch my order yet also don’t want to issue a refund. I’ve been reading all the recent reviews posted here. Look Fantastic did tell me in their first email that their warehouse is having issues. I’m guessing if they’re in some business crisis? Seems like a lot of orders are not fulfilled??”

Helpful Report

Posted 3 years ago

“No customer service. Impossible to contact anyone. Big delays on receiving order. Missing items in order delivery after it arrived partially. One item seal broken. Other item had dried out and is unusable Never again!”

Helpful Report

Posted 3 years ago

“This was the worst website I have ever ordered from. They appear to be a load of scam artists. I ordered 5 items up to nearly 200 euro in one purchase on the 27th of Jan 2021 and I have only received 2. One was cancelled during the delivery process and I still have not been refunded for it. They are still charging me for products that I have not received. I have contacted them 3 times and nothing has been resolved. I will NEVER shop here again and I recommend other consumers to boycott this website. I am furious.”

Helpful Report

Posted 3 years ago

“This company is ridiculous. They should be shut down. My order has been on "Order Placed" status for weeks and now they tell me they can't manually cancel my order because it has been processed in an automated system. I can only get my money back once I get the items. But here's the thing....THEY CAN'T TELL ME WHEN MY ORDER WILL ARRIVE!!!! THEY HAVEN'T EVEN SHIPPED OUT MY ORDER! So, they're telling me I have to play the waiting game. Don't purchase anything from them.”

Helpful Report

Posted 3 years ago

“3 weeks later no item. I thought my last experience was bad (it took a month- and a lot of me emailing) I assumed it was a one off... it seems like Look Fantastic is just terrible. Don’t use it. Get your money back if you’ve already started the process.”

Helpful Report

Posted 3 years ago

Lookfantastic is rated 1.3 based on 1,401 reviews