Lookfantastic Reviews

Name: Lookfantastic
Address: Meridian House, Gadbrook Park, Gadbrook Way, Rudheath, Northwich, Cheshire
Rating: 1.28

1.3 Rating 1,401 Reviews

6 %

of reviewers recommend Lookfantastic

Company Reviews

Questions

Metrics

1.3

Based on 1,401 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 18%
Accurate And Undamaged Orders	Greater than 70%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Phone:

0844 249 5022

Location:

Meridian House, Gadbrook Park, Gadbrook Way, Rudheath, Northwich
Cheshire
CW9 7RA

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Lookfantastic 1 star review on 10th December 2024

120

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They sell products they don't have in stock, I waited for three weeks for my items to be shipped, so I tried to cancel which I was told they did. However, was later informed it was too late to cancel. The order arrived eventually without the free gift. Now I'm told I can't have the free gift as they had been cancelled...”

Helpful Report

Posted 3 years ago

“awful service. delivery is advertised as 2-3 days. now here's the kicker, it's NOT 2-3 days from order, it's 2-3 days from whenever they decide to dispatch your item. so this can be whenever they want? days, weeks, whenever.”

Helpful Report

Posted 3 years ago

“Absolutely the worst internet- based company I have ever dealt with. 1) I ordered the $499 Nuface Trinity Anniversary product that was to include all attachments, but they sent me the regular Trinity - no attachments. 2) No toll free number - have to use chat. Normally I am fine using chat, but 1st 2 agents would not speak with me because I did not recall that I registered via Facebook, and therefore, needed to give them my maiden name. They gave me no clues such as “if you used Facebook, consider what your name is on Facebook...” I am lucky I figured it out or wouldn’t have found anyone to explain situation to. 3)Courier never arrived on agreed upon date. Had to contact LF - they didn’t contact me - that the courier needed more time and 4) (and this is my favorite)...the courier did not show AGAIN. I contact LF - courier would not pick up bc they did not have the dimensions! I asked in my very first chat “can I return it in the box it came in?” Logic would tell them to contact their own shipping dept to get the box size. During chat they will just apologize like robots but won’t help you talk to anyone higher up. Avoid this company at all costs. If this is how they operate, they most likely have much more unethical things going on. I will be contacting Visa and Rakuten as well - anyone who will have real empathy.”

Helpful Report

Posted 3 years ago

“Never received the parcel, customer service is a joke.”

Helpful Report

Posted 3 years ago

“I have received 2 of 3 products that I ordered. They came in a decent amount of time but I STILL have a problem with the third one after nearly TWO MONTHS of my order. After getting the two products, they sent me an email that they had a problem with the card that I NEVER PUT, I pay with PayPal LOL. They accepted all the necessary receipt that I sent, they ensured that it was ok and still didn't received anything since. I will never buy again, very disappointed.”

Helpful Report

Posted 3 years ago

“Avoid at all costs I purchased the beauty box in December for my daughter, 3 months worth I am still being charged for further boxes as apparently its a rolling contract, you can only cancel every 3 months ! I have never heard of anything so misleading and obviously how they make their money I have contacted 4 times to get my money back and get fobbed off by standard replies This is the most corrupt, conning company I have dealt with Do not ever use”

Helpful Report

Posted 3 years ago

“Just a scam! They offer free gifts but « they have limited availability for the free gift offers » They offer amazing promotions but the most of them are « no longer available when your order is placed » m » Their promotional emails are SCAMS!”

Lookfantastic 1 star review on 1st April 2021

Helpful Report

Posted 3 years ago

“FALSE ADVERTISEMENT. Used my NHS code for 22% and a complimentary lip gloss if I spent over £55 which I did. Lipgloss did not arrive and I was told many different reasons as to why it was my fault my free gift didn’t arrive. I finally got a credit note after days of dispute, when my credit note arrived I proceeded to buy the lip gloss which look fantastic cancelled a day later I assume this was cancelled as the lipgloss was discounted and yet again they made another mistake with there advertisement Disgusting!! And no help form customer service”

Helpful Report

Posted 3 years ago

“Never order again. Delayed order. No frr samples and expensive prices.”

Helpful Report

Posted 3 years ago

“I am so shocked and disappointed with the lack of customer service. I have spoken to 4 different people today, and one agent lastnight and still my delivery is yet to be rectified. Each agent told me something different. I have been majorly inconvenienced and unsatisfied. I will not be recommending your services to any of my clients. Firstly, my package was damaged during dispatch (29 March) which is fine - accidents happen, however it stated estimated delivery 30 March and that was still fine. I reached out to your live chat last night ( 30 March as I had not received my package and saw that no further update had been added – which I found peculiar - and spoke with an agent through your ‘live chat’ option. I emphasised how urgent this product was to arrive for my livelihood and work, where I could now potentially lose a job over, and the agent assured me they had notified the courier of the urgency. I was happy with that and then received a message from an agent saying it would only arrive tomorrow. I then spoke with 2 different agents this morning (31 March) – and I was told that delivery would be tomorrow (1 April) even though my profile still currently says 30 March est delivery. I asked what time tomorrow and was told that a courier would be in touch about a delivery time. I was majorly disappointed with this after stating several times how urgent these products were and that the products were already 2 days late. I expected my package to become ‘priority’ delivery as I had been inconvenienced as the customer and became quite stressed about the situation. It was too late to order an alternative replacement from another website. When I told the agent that I did not understand why my new package would not be delivered today/the same day ( 31 March) as I had already paid for “next day” delivery and it was already 2 days late and after especially stating how urgent my products were. I was told by the agent that I only paid next day delivery and not 'same day delivery' – which I found completely inappropriate, and out of line to say to the customer when the product was already delayed after being damaged to no fault of mine and nothing was being done to rectify the situation. I then asked what the extra cost would be as I was willing to pay it immediately - (I even offered to collect the parcel myself or change the delivery address to be closer to the warehouse if necessary). The agent then proceeded to tell me that ‘same day delivery’ is actually not a service that you offer. Shocking. I would expect as a disgruntled customer who urgently needs your assistance that Lookfantastic would do everything in their power to keep customers happy and that you would arrange same day delivery somehow, no matter what it took after causing inconvenience and stress to avoid this escalation of unhappiness – losing me and many others as a customer, a terrible review etc. I was then asked if I wanted a replacement or refund after being told that the damaged one was being replaced which I found inconsistent with the information being relayed by agents and annoying as I had stated how many times that I urgently needed these products. I was then assured that a replacement would be on its way and arrive tomorrow – 1 April – by three of your agents. They all said 24 hours and by tomorrow 1 April. I stated that this would be too late for me but I was hoping that by some miracle – it would arrive in time. I was told that a courier would be in touch with a delivery time and had not heard anything all day. I reached out to the fourth agent tonight who said that the parcel will be with me in the next few days – I asked to clarify this as I was told several times – tomorrow. The agent stated that it could take up to 48 hours to arrive as the ‘next day delivery’ is only after dispatch which my new parcel has still not yet been dispatched. Disgraceful. Completely unacceptable. If I had been communicated with from Lookfantastic that there were some issues and delays then I would have made alternative arrangements and ordered ‘backup’ products. At this point, I don’t even know where the products are or when they will arrive by – my profile still states est 30 march which has already passed. I tried to ask twice for a customer relations contact number or email address, this was brushed off by one agent – the other agent said that someone would be in touch. I await to see if that really happens or not but I won’t hold my breath. I actually can't even carry on - the worst customer service possible.”

Helpful Report

Posted 3 years ago

“I thought that Look Fantastic always had super offers. But that is not true - I bought an eyeshadow palette by Shiseido at 42 €, and found the same palette 11 € cheaper on douglas.de I never received the advertised beauty pouch, delivery of some items took some weeks. So, I'm quite disappointed.”

Helpful Report

Posted 3 years ago

“THEY cancelled my order and told me I could either create a paypal account to get a refund or get store credit. But the items are full price now and I'd have to pay for shipping again!They won't just send me my order.”

Helpful Report

Posted 3 years ago

“Worst company I have dealt with, tried to claim items were delivered, there is no telephone number to deal with - there is a particularly stupid child working there called Phoenix - AVOID AT ALL COSTS”

Helpful Report

Posted 3 years ago

“So Dissapointed”

Helpful Report

Posted 3 years ago

“DO NOT BUY! SELLING FAKE PRODUCTS! I ordered a Slip silk pillow case. Instead I got a cheap polyester pillow case delivered. Thankfully I know the difference in textiles. PLEASE PLEASE stay away from that website. I thought I'd save myself 20% discount. But its really not worth it. I went online and checked for reviews and it turned out I wasn't the first to get fake products. And it looks like I won't be the last. Now I'm horrified because I'm worried about skincare products I ordered from their website before and what they might do to my skin. Please stay away. I've attached photos that compare the original Slip pillow case ordered from the Slip website and the fake one from Lookfantastic.”

Lookfantastic 1 star review on 29th March 2021

Helpful Report

Posted 3 years ago

“Date ordered- 3/03/21 Delivery arrived- 28/03/21 Although I was on the lucky end of the spectrum, as I actually received my product, the whole ordeal was too vexing for me to bother ordering from the site again. Although they have great discounts, the services they offer to their customers are terrible. I bought all my products because they were listed as, in stock, and said that they would be able to dispatch them to me the very next day. But it didn't move out of the warehouse until the 12th and wasn't dispatched until the 18th. The cancellation systems they have in place are rubbish. I decided to cancel my products 5 days after dispatch, because of all the bad reviews I read, but then they charged my account saying they wouldn't be able to cancel because it already entered the dispatch process. This was incredibly disappointing because I had already ordered these products from another site, and it had even arrived before they charged my account. As a shipping company, I believe the services they have in place are mediocre and you're better off ordering from another site if you want your products to reach you faster. I am giving it one star purely because the products I ordered actually did arrive, and the whole site is not a scam.”

Helpful Report

Posted 3 years ago

“Please do not buy anything from this awful company. I bought 10 products and only received 3 of them. Spent £304.00 and down by £180.00. keep getting fobbed off by automated responses.”

Helpful Report

Posted 3 years ago

“Terrible service and delays over delays. My ordered stuck 2 month and they canceled because their system couldn’t proceed for some reason. What a weird answer!!!”

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Posted 3 years ago

“Disaster company. Never order from it. So disappointed”

Helpful Report

Posted 3 years ago

“Disaster !!!!! Send me shampoor and hair mask ( all open ) not sealed !!!!! Half empty !!!!!! Even olaplex oil is not sealed !!!! I have send 5 emails .. they are just ignoring me !!!!! Will never ever buy egain !!!!”

Helpful Report

Posted 3 years ago

Lookfantastic is rated 1.3 based on 1,401 reviews