Lookfantastic Reviews

Name: Lookfantastic
Address: Meridian House, Gadbrook Park, Gadbrook Way, Rudheath, Northwich, Cheshire
Rating: 1.28

1.3 Rating 1,402 Reviews

6 %

of reviewers recommend Lookfantastic

Company Reviews

Questions

Metrics

1.3

Based on 1,402 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 18%
Accurate And Undamaged Orders	Greater than 70%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Phone:

0844 249 5022

Location:

Meridian House, Gadbrook Park, Gadbrook Way, Rudheath, Northwich
Cheshire
CW9 7RA

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Lookfantastic 1 star review on 10th December 2024

120

Anonymous

Anonymous // 01/01/2019

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“very unprofessional, they promised to deliver in a certain period, attempted to deliver before the delivery date, refused to deliver it during the agreed day and said they cannot guarantee it will be delivered on the day I suggested, I had to go buy the merchandise from another physical store after waiting for the products for more than a week!”

Helpful Report

Posted 7 years ago

“I ordered over £100 worth of goods with a voucher code for 15% plus a free gift. The free gift never arrived and when I queried it I was told that some of the order didn't qualify for the gift. Had I known the exclusions I would not have purchased the items from LookFantastic because I could have got them cheaper elsewhere. There were no exclusions stated on the advertisement for the code and no link to point me to anything like that. When I explained this to the customer 'support' (for want of a much worse word), I received absolutely nothing back! I emailed the feedback team, I sent another support ticket online, I tweeted and sent Facebook messages. The latter has only just responded...over 3 months after purchase! Nobody is taking any responsibility for the false advertising, nor do they seem open be willing to uphold their offer even as a gesture of goodwill. ASA have been informed. This isn't the first time this has happened either, a family member had the same problem last year and was met with a brick wall. I also notice that LookFantastic attempt to remove or block every bad review of their services & fail to respond to a lot of customers who have problems or take responsibility for their actions. Be warned, you probably won't see a fair report on a lot of review sites.”

Helpful Report

Posted 8 years ago

“TEN MONTHS of aggravation! LookFantastic customer "service" department made THREE transatlantic telephone calls to me in the USA last Friday all to get my checking account information to make a refund for a product I did not receive TEN months ago. Refusing to credit my Visa account from which I originally purchased the product online, even after I supplied an authorization to do so in writing, they insisted I supply my account info to do an international wire transfer to my account. It was promised in three to five business days. Well here it is a full week later and no refund has posted to my account. This company is NOT HONORABLE! BEWARE! Meanwhile, Visa states ANY signatory vendor MUST refund in the manner in which the purchase was made. Sad to know such a waste of the company's time and money is being made. The Hut Group is the parent company - I've contacted them to no avail as well.”

Helpful Report

Posted 9 years ago

“I have been buying my hair serum from here for years on a regular basis with no problem. I recently received a damaged product from them, the top of the pump had been broken off entirely and it looks as though this happened in the packing department. When I contacted lookfantastic about this issue, they sent me an automatic and robotic reply with returns details, no sorry, no explanation as to why this had occurred. When I questioned them about this by submitting another query they then responded with a standard reply. I won't be using this company again.”

Helpful Report

Posted 9 years ago

Lookfantastic is rated 1.3 based on 1,402 reviews