Lookfantastic Reviews

“ Do not use this company, the customer service is absolutely appalling and they clearly have no system in place for returns. ”

“ Horrible customer service and attitude, and horrible returns process from the UAE!!! Items get lost and they don't pick up returns from their PO box. ”

“ Customers accustomed to seamless returns with platforms like ASOS and Amazon may find it surprising and challenging to navigate the expensive and complex return process here. ”

“ I havent received said email and the perfume arrived with no invoice or returns instructions. ”

“ Returned a £100+ order that arrived at the returns department 22/11/21, and they won’t process the refund at all, like speaking to a brick wall on the messenger system, they’ve now sent me a “replacement” when a refund was clearly stated on the returns form and in previous messages, klarna has now had to step in and have informed me not to accept the “replacement” if it ever arrives! This business is a joke. ”

“ Awful customer service. Also, keep up with the market and provide free returns to your customers. I will definitely not return to this site. ”

“ The returns process was a joke. ”

“ I email them twice for cancellation (there’s no tel number) and they said I have to wait for the items to arrive and then go through the returns process. ”

“ They have made it impossible to return an item even though they say they do accept returns. ”

“ Diabolical customer service!!! Do not use this company - they have zero customer service skills!!!! No compassion for their customers problems caused by themselves!!! I ordered 2 items but then decided to cancel the order as I found out they would be no good for my thyroid problem! I explained this to the customer service team who sent out a free returns label. ”