Lookfantastic Reviews

Name: Lookfantastic
Address: Meridian House, Gadbrook Park, Gadbrook Way, Rudheath, Northwich, Cheshire
Rating: 1.28

1.3 Rating 1,401 Reviews

6 %

of reviewers recommend Lookfantastic

Company Reviews

Questions

Metrics

1.3

Based on 1,401 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 18%
Accurate And Undamaged Orders	Greater than 70%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Phone:

0844 249 5022

Location:

Meridian House, Gadbrook Park, Gadbrook Way, Rudheath, Northwich
Cheshire
CW9 7RA

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Lookfantastic 1 star review on 10th December 2024

120

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I made a purchase on December 25th and until today the order is being processed, I had the option to buy on another site but I bought from them because of their credibility, because when I bought it they said it would be delivered in 4 days and so far I have not received anything. I am very disappointed as they sold me a product out of stock and they are very disorganized. I never buy again, don't buy trusting their stock”

Helpful Report

Posted 2 years ago

“No confirmation email. No product. Took my money.”

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Posted 2 years ago

“Worst online shopping!”

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Posted 2 years ago

“Would give less if I could. Took my money on an order for an advent calendar and then effectively vanished into thin air. No human response from them or the courier (the cursed Evri), no way of getting a refund, no info, nothing. Just stole my money.”

Helpful Report

Posted 2 years ago

“Terreble customer service almost 2 months wait before i cancelled, No updates , nothing, they remove bad reviews from their page”

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Posted 2 years ago

“Completely dishonest firm ,,, never use this company”

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Posted 2 years ago

“I loved ordering from this company and received a full size hand cream free with Lancôme order. Everything was great until I received a bill from fedex for €35 import duty. I live I. Ireland and foolishly thought that the company with I.e. on their website was in Ireland or was structured in such a way not to incur import fees. Very disappointing as I liked their deals and service.”

Helpful Report

Posted 2 years ago

“WORST EXPERIENCE ONLINEI ordered their advent calendar on Oct 1 2022. I received a confirmation email and two days later a tracking number. I was excited. But when I kept on going to DHL's site it stated that the package had not been received by them. I would communicate with Look Fantastic daily. They kept on sending me emails apologizing stating that the items were delayed. Well a whole month passed and the customer service would not cancel nor refund my purchase. I was so frustrated that I would cry because they kept giving me the runaround. I was able to convince one of the reps to cancel and refund my order. I received an email confirming so but then two days later I received another email stating that the item would eventually ship and that they would not cancel. I was furious!!! Do not bother to go through all that pain, I just went to the resolution center on PAYPAL and they refunded my purchase after a week. What is funny is that today I received another email from Look Fantastic stating that my item was still delayed. Argh!!!!”

Helpful Report

Posted 2 years ago

“Awful company. Order never arrived and tracking information just shows error message so I contacted customer service back in July. Was told I would be refunded. 3 months later I am still waiting to get my £50 back. Scammy thieves with fake positive reviews. Avoid at all costs.”

Lookfantastic 1 star review on 17th November 2022

Helpful Report

Posted 2 years ago

“Awful company . Their customer service is the worst I have ever dealt with. I ordered a gift for my wife that never arrived. I have had to fill out a form 3 times for them re their courier . Despite saying they will either replace or refund items then inform me they need to investigate with the delivery . When I explained this is their issue and not mine they then tell me they will re send the goods . But alas I've chased this up and they clearly don't communicate with each other or read their own notes so still no goods and they are clueless what's going on. Certainly will never use them again.”

Helpful Report

Posted 2 years ago

“It’s been over a month and after initially receiving an email to say it was in its way I received a second email to say there was a delay. A month later and still nothing. There. Doesn’t seem to be a way to speak to anyone. I tried the messaging service which is clearly just automated. The most likely explanation for this is they are about to enter administration. Keep your money, don’t bother ordering with look fantastic. They don’t deserve your business.”

Helpful Report

Posted 2 years ago

“I have bought a Shea Moisture Shampoo, with other ingredients (such as Benzyl Alcohol) than listed in the ingredient list on their website. Also on all websites, that sell this specific Shea Moisture shampoo, Benzyl Alcohol is not listed. Furthermore on the front of the package I received from Look Fantastic a „fair trade“ sticker is missing, which is also advertised on the shampoo on their website! I’ve contacted the customer service now for a week. Unfortunately around 5 different people keep asking me the same questions, which I have already answered many times: I’ve explained the problem, send pictures of the ingredient list and the package, but no one seems to care. I just receive the same messages, where I am asked to describe the issue and send the photos. One person told me that I received the same shampoo as advertised. But how can this be, when the ingredient list is different and contains Benzyl alcohol which is not listed in the website? Such a horrible customer service. I want my money back and will never buy products there, because now I can never be sure to receive original products”

Helpful Report

Posted 2 years ago

“Buy you’re items somewhere else. Ordered 2 weeks ago and still haven’t received them. No emails, no explanation. Free next day delivery does not exist! Such a bad service.”

Helpful Report

Posted 2 years ago

“I will never ever use them again. Sent 4 emails to their customer service. No one has sorted the issue. Write a review and they asked me to confirm what the issue was so they could sort it and I’ve given them 2 weeks and still no response. Clearly couldn’t give a damn at all. Spent £196 on one order. Guess I’m not a valued customer. I’ll take my business elsewhere. Happy to spend £196 a month with someone who actually cares. Wouldn’t even give them 1 star! DO NOT WASTE YOUR MONEY WITH THESE AWFUL PEOPLE”

Helpful Report

Posted 2 years ago

“Don't use this company. My order never arrived but they said it was delivered. The only mode of contact is the messaging service on their website which they never reply to and the other is messages where they keep on asking the same questions again and again to complete security check. Once they reply to you they close the chat and if you want to ask something more you have to start the whole thing again. I’m waiting for a refund or replacement for the past 3 months and now I receive a reply from them saying “ I'm sorry to hear that you didn't receive this email. The email reads: Hello, POD shows the item has been delivered to the correct address Your account has been reviewed by our investigations team. Unfortunately, are unable to offer a refund or replacement at this time as the courier image for order 420137619 matches the courier image from your previous order, which shows the package has been delivered to the correct address. Also, the courier GPS shows its at the correct address We have now closed your account and we will not be accepting any further orders from you We apologize for any inconvenience this may have caused. Kind regards, LF” This was the first time I have ever ordered from you, the first package delivered had missing items and the second one never arrived. This feels like a scam and the company is fake.”

Helpful Report

Posted 2 years ago

“They indicated the wrong receiver in the shipping documents (proof provided to them) thus the package cannot go through customs clearance. I requested to address the issue with couriers (supported with a photo of my ID as requested). Today I sent the fourth message to the Customer Support team yet keep receiving the same mindless automated messages back 'advising me' on the consequences of failing to take action. Seriously!?”

Helpful Report

Posted 2 years ago

“Items never arrived. Will never orderen from Look Fantastic ever again!!!”

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Posted 2 years ago

“BEWARE: you cannot use a gift voucher and a discount code in the same transaction, as I have found out to my detriment. Being given a gift voucher is like being given cash so I truly cannot understand why you cannot use the two concurrently. Discount codes are everywhere, including on their own website, so why peddle them if your going to make it so difficult for customers to use them with a gift voucher? I have an influencer code after paying for a make up lesson which entitles me to 20% off (I also am a Blue Light Card holder) so purposefully asked for a LookFantastic gift voucher for my recent birthday to help with the costs of the make up suggested. On finding out that I couldn’t use both a gift voucher and discount code, I went to customer services because I don’t think that’s fair - I went 3x on the live chat and over their messaging function asking them to upload my voucher as credit. This was over 2wks ago and it still hasn’t been done - I have been lied to on numerous occasions e.g. it’ll be uploaded / processed within 3-5 days and it hasn’t. One person I spoke to said that the request hadn’t even been actioned by the support team. They stated it would be uploaded Saturday latest (today, 05/11/2022) but shock horror, it’s come to Saturday and it’s not there as credit. Hence the review - really irritating and substandard customer service, lies upon lies and a redundant gift voucher that I can’t spend.”

Helpful Report

Posted 2 years ago

“Don't use this company. My order never arrived but they said it was delivered. The only mode of contact is the messaging service on their website. I sent a non-receipt of goods form on this messaging service but they keep saying that they have not received it, even though I sent it to them a number of times.”

Helpful Report

Posted 2 years ago

“They use the WORST CARRIER in the UK. EVRI, which is beyond unreliable. So packages do not arrive, no attempts etc. Im no longer shopping with Look Fantastic due to their use of Evri”

Helpful Report

Posted 2 years ago

Lookfantastic is rated 1.3 based on 1,401 reviews