Looking4Parking Airport Parking Reviews

"I booked parking for my son for 6 days at Cambridge Hotel, Gatwick Airport from 14th - 20th August 2024. Looking4Parking was the website used to make this booking. \r\nThe car was scratched while parked at Cambridge Hotel, Gatwick Airport. The damage was first seen immediately upon arrival home on the 20th. It was reported at that time and photo evidence was supplied. One image is attached showing this damage.\r\n\r\nLooking4Parking has denied any responsibility claiming that any blame rests with Cambridge Hotel and, despite being copied in on all e mail communications, Looking4Parking has rather washed its hands of the matter and has remained silent after advising that it does not share any damage responsibility.\r\n\r\nMy son and I have each written to Cambridge Hotel about the matter and I have also made a call to try to get the name and contact details of the person responsible for handling issues such as this. This information has not been supplied and we have been left with having to write to a general e mail address which is less than satisfactory. Looking4Parking has been asked to use its bargaining power to try to get Cambridge Hotel to cooperate with us to resolve the matter but it would appear that it has not done so and is basically happy to pocket the car parking fee paid to it and wash its hands of the matter. \r\n\r\nI have made 5 separate requests in writing to the Cambridge Hotel for it to provide me with CCTV footage showing my son's car entering its car park on 14th August and leaving its car park on 20th August since this will obviously establish that the damage caused to the vehicle happened while the car was parked at the Cambridge Hotel. Cambridge Hotel has not complied with these simple requests.\r\n\r\nBased on our experience and this honest summary of matters, I would not recommend using Looking4Parking or Cambridge Hotel as a car park booking agent and car park provider at Gatwick Airport. To date, neither company appears to be interested in investigating the legitimate complaint, resolving the matter in an honest and fair way, engaging in any relevant dialogue and delivering customer satisfaction.\r\n\r\nThere are plenty of airport car parking choices available to consumers and I would suggest that you shop elsewhere if our experience is anything to go by."

"I Booked Meet And Greet Stansted Airport , I Arrived Back Today 9th July , Only To Find A Broken Interior Rear View mirror On The Floor , I Would Have Expected Some Sort Of Communication From The Reception Staff Explaining What Had Happened , But There Was Nothing Mentioned.. I Would Have A Thought If Something Was Damaged At The Very Least An Apology But No Mention .. So I Definitely Will Not Be Booking With - Looking4 Parking.com Ever Again , Completely Un Professional Service Very Annoyed !! ..I AwaitYour Response!!!.."

"Avoid ! I paid \u00a365 for meet and greet parking - but got charged another \u00a35 to leave Edinburgh airport - no mention of this - their terms actually said nothing else to pay . Looking4.com web site gives no way of raising a complaint"

"Avoid. It took them 5hrs to return my car at Heathrow in late Feb 2022. There was almost zero communication. I confirmed my landing time with them at 3pm during my connecting flight stopover. As requested, I text the details to confirm. After landing at 615pm it took me 3h45, 64 phone call attempts and multiple text messages to actually speak with someone and tell them I was there. On the call at 10pm the guy was super friendly, said they'd investigate and call me back in 10mins. Stupidly I hung up. And of course, they didn't call me back. I rang 137 times in total and only got through that once. I emailed many times too. The car was made available at 1115pm just as I was expecting to sleep at the airport. This was 5hrs after landing and 4hrs after the expected meet time. I am so glad my family were not with me and it was just me. The car was returned to me in the condition I left it and with the same amount of fuel."

"Avoid. It took them 5hrs to return my car at Heathrow in late Feb 2022. There was almost zero communication. I confirmed my landing time with them at 3pm during my connecting flight stopover. As requested, I text the details to confirm. After landing at 615pm it took me 3h45, 64 phone call attempts and multiple text messages to actually speak with someone and tell them I was there. On the call at 10pm the guy was super friendly, said they'd investigate and call me back in 10mins. Stupidly I hung up. And of course, they didn't call me back. I rang 137 times in total and only got through that once. I emailed many times too. The car was made available at 1115pm just as I was expecting to sleep at the airport. This was 5hrs after landing and 4hrs after the expected meet time. I am so glad my family were not with me and it was just me. The car was returned to me in the condition I left it and with the same amount of fuel."

"Avoid. It took them 5hrs to return my car at Heathrow in late Feb 2022. There was almost zero communication. I confirmed my landing time with them at 3pm during my connecting flight stopover. As requested, I text the details to confirm. After landing at 615pm it took me 3h45, 64 phone call attempts and multiple text messages to actually speak with someone and tell them I was there. On the call at 10pm the guy was super friendly, said they'd investigate and call me back in 10mins. Stupidly I hung up. And of course, they didn't call me back. I rang 137 times in total and only got through that once. I emailed many times too. The car was made available at 1115pm just as I was expecting to sleep at the airport. This was 5hrs after landing and 4hrs after the expected meet time. I am so glad my family were not with me and it was just me. The car was returned to me in the condition I left it and with the same amount of fuel."