Lord's Online Shop Reviews

Name: Lord's Online Shop
Address: Unit 32, Wornal Park, Buckinghamshire
Rating: 4.31

4.3 Rating 705 Reviews

82 %

of reviewers recommend Lord's Online Shop

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Phone:

0845 862 9840

Email:

sales@shop.lords.org

Location:

Unit 32, Wornal Park
Buckinghamshire
HP18 9PH

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered two separate Tour of Lords tickets which arrived in good time. Pleased with the response.”

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Posted 10 years ago

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Thank you for your feedback, we really appreciate you taking the time to review and happy to hear you had a pleasant transaction.

Posted 10 years ago

“the items i ordered did not arrive for 3 weeks”

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Posted 10 years ago

$Read Lord\'s Online Shop Reviews$

Thanks for taking the time to write your review. We apologise for the delay in sending out your order, we will continue to work on our customer communication and dispatch times to improve this. Thanks again.

Posted 10 years ago

“Order delivered very promptly and efficiently. After placing the order I realised that I hadn't asked for the order to be delivered to a different address so I emailed and the order was sent without any hesitation to my alternare address. Brilliant.”

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Posted 10 years ago

$Read Lord\'s Online Shop Reviews$

Thank you for your feedback, we really appreciate you taking the time to review and happy to hear you had a pleasant transaction.

Posted 10 years ago

“Asking for a review before the goods have been received seems very poor to me!”

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Posted 10 years ago

“Bought a pencil when we visited Lords and when we got home, it was faulty. Emailed Lords and a replacement was sent out the same day. Very pleased with the service, thank you.”

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Posted 10 years ago

$Read Lord\'s Online Shop Reviews$

Thank you for your feedback, we really appreciate you taking the time to review and happy to hear you had a pleasant transaction.

Posted 10 years ago

“We went on the Lords tour and it was excellent. The tour guide was really informative and the whole experience was fantastic.”

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Posted 10 years ago

$Read Lord\'s Online Shop Reviews$

Thank you for your feedback, we really appreciate you taking the time to review and happy to hear you had a pleasant transaction.

Posted 10 years ago

“Quick & efficient service. Quality of goods excellent.”

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Posted 10 years ago

$Read Lord\'s Online Shop Reviews$

Thank you for your feedback, we really appreciate you taking the time to review and happy to hear you had a pleasant transaction.

Posted 10 years ago

“I didn't get an email to confirm my order and you have asked for a review when I haven't received the item yet.”

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Posted 10 years ago

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Thanks for taking the time to write your review. Your order placed on 14/06 was dispatched on 17/06 and there was a delay in it being delivered on 23/06. We apologise if this caused you any inconvenience.

Posted 10 years ago

“A very quick & efficient service”

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Posted 10 years ago

$Read Lord\'s Online Shop Reviews$

Thank you for your feedback, we really appreciate you taking the time to review and happy to hear you had a pleasant transaction.

Posted 10 years ago

“Very Pleased with my purchase and service.”

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Posted 10 years ago

$Read Lord\'s Online Shop Reviews$

Thank you for your feedback, we really appreciate you taking the time to review and happy to hear you had a pleasant transaction.

Posted 10 years ago

“I thought this was a beautifully produced book which I thoroughly enjoyed. My one small criticism would be the repetition of the Eton v Harrow pictures - surely one would have been enough when there was so much else that had to be omitted. (The one famous picture of the local kids looking at the Eton toffs outside the ground was noticeably omitted.) Nevertheless I would recommend it .”

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Posted 10 years ago

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Thank you for your feedback, we really appreciate you taking the time to review and happy to hear you had a pleasant transaction. We will be sure to pass on your feedback.

Posted 10 years ago

“The item I paid for and ordered was not delivered - instead I got a different item - wrong colour. I called Customer Services to explain and also to point out that, although I was returning the item due to errors made by Lord's online shop, I would be responsible for postage costs; returns note states " Please return the item(s) .. please ensure you have proof of postage. We recommend that all returns are sent Royal Mail 2nd Class Recorded Delivery". I was informed that I should include the proof of postage note in with the returned item. I am not sure how I am supposed to do that? Standing at the post office counter with my parcel taped up ready for postage, am I supposed to rip it open after it has been weighed and I have paid for postage, insert my proof of postage (so I won't now have this) and reseal it? All the while, behind me a queue of people are waiting? I would then be reimbursed with a cheque!!! What extraordinary service! As a cricket fan who view Lord's as a home from home, this service is extremely disappointing. You made a mistake with my order, mistakes happen, although how one can confuse white with black I am not sure. You need to review your returns policy and make it easier, clearer and more appropriate to the 21st century. I won't be back to the online shop but will look elsewhere for any of my needs - what a pity. I will be attending the bicentenary match on 22nd June and this has not set the tone for what should be a great day out.”

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Posted 10 years ago

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Thank you for taking the time to write your review. We apologise that you received an incorrect item, and will be sure to pass on your comments regarding out returns procedure to the appropriate department. I can see that your replacement has now been sorted for you. Thanks again.

Posted 10 years ago

“Speedy delivery and good quality merchandise!”

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Posted 10 years ago

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Posted 10 years ago

“Very impressed with excellent courteous service I received. Said would ring back when information I required was to hand and did! Quick postage and I would definitely recommend your service.”

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Posted 10 years ago

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Posted 10 years ago

“Excellent Fathers Day present”

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Posted 10 years ago

$Read Lord\'s Online Shop Reviews$

Thank you for your feedback, we really appreciate you taking the time to review and happy to hear you had a pleasant transaction. We will be sure to pass on your comments.

Posted 10 years ago

“Am very happy with the product. A very speedy service, less than 10 days when I knew the product was out of stock. Great service. Very handy to be able to track parcel delivery as well. Overall very pleased at such a great service.”

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Posted 10 years ago

$Read Lord\'s Online Shop Reviews$

Thank you for your feedback, we really appreciate you taking the time to review and happy to hear you had a pleasant transaction. We will be sure to pass on your comments.

Posted 10 years ago

“Excellent, speedy service. Would certainly purchase again.”

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Posted 10 years ago

$Read Lord\'s Online Shop Reviews$

Thank you for your feedback, we really appreciate you taking the time to review and happy to hear you had a pleasant transaction. We will be sure to pass on your comments.

Posted 10 years ago

“No complaints, "did exactly what it says on the tin"!”

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Posted 10 years ago

$Read Lord\'s Online Shop Reviews$

Thank you for your feedback, we really appreciate you taking the time to review and happy to hear you had a pleasant transaction. We will be sure to pass on your comments.

Posted 10 years ago

“Telephone call was answered promptly and put through to extension required. Call handler was very helpful and efficient, explained everything that he was doing and what would happen purchasing tickets, payment and delivery. Have used previously and would use again without hesitation.”

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Posted 10 years ago

$Read Lord\'s Online Shop Reviews$

Thank you for your feedback, we really appreciate you taking the time to review and happy to hear you had a pleasant transaction. We will be sure to pass on your comments.

Posted 10 years ago

“Great, quick service, Thank you”

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Posted 10 years ago

$Read Lord\'s Online Shop Reviews$

Thank you for your feedback, we really appreciate you taking the time to review and happy to hear you had a pleasant transaction. We will be sure to pass on your comments.

Posted 10 years ago

Lord's Online Shop is rated 4.3 based on 705 reviews