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Lord's Online Shop Reviews

4.3 Rating 705 Reviews
82 %
of reviewers recommend Lord's Online Shop
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Phone:

0845 862 9840

Email:

sales@shop.lords.org

Location:

Unit 32, Wornal Park
Buckinghamshire
HP18 9PH

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Anonymous
Anonymous  // 01/01/2019
Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Rose
Verified Buyer
“My order was processed and dispatched in good time despite the Christmas rush. The website was easy to use and very comprehensive.”
Helpful Report
Posted 10 years ago
Thank you for your feedback, we really appreciate you taking the time to review and are happy to hear you had a pleasant transaction.
Posted 10 years ago
Paul
Verified Buyer
“If you are thinking of purchasing anything from the wide range of equipment or memorabilia from the online shop at Lords I can certainly recommend their prompt and excellent delivery service.”
Helpful Report
Posted 10 years ago
Thank you for your feedback Paul, we really appreciate you taking the time to review and are happy to hear you had a pleasant transaction.
Posted 10 years ago
Sean
Verified Buyer
“Service was excellent.Easy to use, although the postage charges for overseas sales should be clearly outlined. Perhaps when orders are placed current postage to relevant country could be linked to postal address, and then show on screen. The order I placed for MCC rule books was delivered before they were available from Cricket Aust and at a comparable price, postage included!!!!”
Helpful Report
Posted 10 years ago
Dear Sean, thank you for taking the time to review the Lords Online Shop. It is stated in our terms and conditions that any customers requiring extra postage will be contacted after their order has been placed. I apologise if this was not made clear to you, and we are continuing to work on our service for our overseas customers. Thanks again for reviewing and we are glad you were happy with the product.
Posted 10 years ago
Howard
Verified Buyer
“The product was good. Service and delivery as promised. Very professional.”
Helpful Report
Posted 10 years ago
Thank you for your feedback, we really appreciate you taking the time to review and are happy to hear you had a pleasant transaction.
Posted 10 years ago
Muriel
Verified Buyer
“I bought my son-in-law and 3 cricket-mad grandsons a Tour of Lords voucher as part of their Christmas present. Although they haven't used the voucher yet, they were delighted with the gift and are looking forward to their trip later in the year. I was very pleased with the presentation of the voucher. The photos added to the anticipation and pleasure of the gift. Thank you. From a grateful Nanny”
Helpful Report
Posted 10 years ago
Thank you for your feedback, we really appreciate you taking the time to review and are happy to hear you had a pleasant transaction, and are glad to hear you were happy with your goods. Thanks again.
Posted 10 years ago
Susan
Verified Buyer
“Easy to use”
Helpful Report
Posted 10 years ago
Thank you for your feedback, we really appreciate you taking the time to review and are happy to hear you had a pleasant transaction.
Posted 10 years ago
Rebecca
Verified Buyer
“Well stocked with wide variety of cricket equipment. Staff offered assistance but were also happy to give us plenty of time and space to make final decision over bat purchase. No hard sell which was much appreciated.”
Helpful Report
Posted 10 years ago
Thank you for your feedback, we really appreciate you taking the time to review and are happy to hear you had a pleasant transaction.
Posted 10 years ago
Andrew
Verified Buyer
“Hello - I do not normally write bad reviews - however I bought four sets of kwik cricket gear paid for it in December have had no contact from Lords and have still not received the goods - however my money has been taken from my account and we are now in March!! I am afraid that is my feedback.”
Helpful Report
Posted 10 years ago
Mary
Verified Buyer
“We booked the Lord's tour. My father in law is disabled and the staff at Lords were very helpful to us and him, They made the day easy and enjoyable. Thank you.”
Helpful Report
Posted 10 years ago
Thank you for your feedback Mary, we really appreciate you taking the time to review and are happy to hear you had a pleasant transaction.
Posted 10 years ago
Gary
Verified Buyer
“We booked our son on the stars of the future course as a Christmas gift and he was thrilled to get the chance to train at Lord's, the Home of English Cricket. The organization was good; the coaching first class, giving all the participants the chance to shine and improve all their cricketing techniques but most of all while enjoying themselves and having fun. I definitely recommend the course and as his cricketing development progresses, we shall be back for refreshers.”
Helpful Report
Posted 10 years ago
Thank you for your feedback Gary, we really appreciate you taking the time to review and are happy to hear you had a pleasant transaction.
Posted 10 years ago
Dale
Verified Buyer
“Online ordering did not account for international delivery so a few days later I was informed of an extra charge. This in itself was not a problem, but the delay by Lords meant that my parcel did not arrive in time.”
Helpful Report
Posted 10 years ago
Dear Dale, thank you for taking the time to review the Lord's Online Shop. I apologise that you were dissatisfied by the service you received. It is stated in our terms and conditions that customers who require extra postage will be contacted following the confirmation of their order, I apologise if this was of an inconvenience to you. We are continuing to work on improving our system for overseas customers. Thanks again.
Posted 10 years ago
Eileen
Verified Buyer
“Bought tickets for a surprise birthday present. Found people very helpful in guiding me to buy the right tickets by providing lots of useful information.”
Helpful Report
Posted 10 years ago
Thank you for your feedback Eileen, we really appreciate you taking the time to review and are happy to hear you had a pleasant transaction.
Posted 10 years ago
Ivan
Verified Buyer
“I always like looking at the goods on offer at the Lords shop...recently bought two T shirts, a lovely mug and a 3d fridge magnet....great merchandise....I particularly loved the fridge magnet! Would highly recommend the site for cricket enthusiasts and those looking for gifts.....”
Helpful Report
Posted 10 years ago
Thank you for your feedback Ivan, we really appreciate you taking the time to review and are happy to hear you had a pleasant transaction.
Posted 10 years ago
William Daniel
Verified Buyer
“Thanks very much. Jumper gratefully received”
Helpful Report
Posted 10 years ago
Thank you for your feedback William, we really appreciate you taking the time to review and are happy to hear you had a pleasant transaction.
Posted 10 years ago
Bev
Verified Buyer
“Customer service dept were very polite when I phoned to enquire about my order. Four phone calls later from Australia and my order arrived.”
Helpful Report
Posted 10 years ago
Dear Bev, thank you for taking the time to review the Lord's Online Shop. We are working on our improving the service for our overseas customers, including a phone line which will have no extra charges for customers such as yourself. It is stated in the terms and conditions that we will contact you once your order has been placed if your orders requires any additional shipping costs. I apologise if this was of an inconvenience to you. Thanks again for your time.
Posted 10 years ago
Anthony
Verified Buyer
“The description of the special items and the packaging is better than the reality. The Ashes urn is not an accurate replica and is not painted particularly well. The packaging is poor considering the box is supposed to be something special. Packaging same for cufflinks and plate”
Helpful Report
Posted 10 years ago
Colin
Verified Buyer
“Bought some strippers thigh guards for my son. Great service fast delivery and competitive pricing. Would not hesitate to purchase in future.”
Helpful Report
Posted 10 years ago
Rosemary
Verified Buyer
“The man I spoke to, was very helpful with helping me decide on my purchases. Then he arranged delivery to the 'said' address.”
Helpful Report
Posted 10 years ago
Nicola
Verified Buyer
“While overall my order was successful, I had to physically phone Lord's Shop to complete the order. The staff assistance on the phone was good, but having an international postage option online would be far more useful and cost less: as I had to make several international phone calls from Australia (to the shop) to complete the process, adding an extra day to the whole exercise as well. A bit clunky as it stands - and as a result, I am unlikely to order again until this situation is fixed.”
Helpful Report
Posted 10 years ago
Anita
Verified Buyer
“My purchase went missing with the courier but a replacement was sent out to me (by a different method). Great customer service.”
Helpful Report
Posted 10 years ago
Thank you for your feedback Anita, we really appreciate you taking the time to review and are happy to hear you had a pleasant transaction.
Posted 10 years ago
Lord's Online Shop is rated 4.3 based on 705 reviews
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