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Lord's Online Shop Reviews

4.3 Rating 705 Reviews
82 %
of reviewers recommend Lord's Online Shop
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Phone:

0845 862 9840

Email:

sales@shop.lords.org

Location:

Unit 32, Wornal Park
Buckinghamshire
HP18 9PH

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Anonymous
Anonymous  // 01/01/2019
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Anonymous
Verified Buyer
“Fast and efficient service. Thank you”
Helpful Report
Posted 9 years ago
Thank you for your feedback, we really appreciate you taking the time to review and are happy to hear you had a pleasant transaction. Kind regards, Lord's Online Shop
Posted 9 years ago
Anonymous
Verified Buyer
“I bought tickets for the Tour on line and then booked a date through the office where the ladies were very helpful. The ordering process was simple as the website is easy to navigate and entire transaction was very straightforward.”
Helpful Report
Posted 9 years ago
Thank you for your feedback, we really appreciate you taking the time to review and are happy to hear you had a pleasant transaction. Kind regards, Lord's Online Shop
Posted 9 years ago
Anonymous
Verified Buyer
“I wanted to book 2 tickets for the Lords tour but wasn't sure how to go about it. I sent an e-mail asking a few questions. Natasha and Izzy in the Museum and tours office replied very quickly and efficiently. I sent a couple more e-mails to them and they couldn't be more helpful each time giving me all of the information I needed to book the tour which I have now done. Thanks again for making the process so easy and I have already received my tickets.”
Helpful Report
Posted 9 years ago
Thank you for your feedback, we really appreciate you taking the time to review and are happy to hear you had a pleasant transaction. Kind regards, Lord's Online Shop
Posted 9 years ago
Anonymous
Verified Buyer
“Excellent customer service. Prompt call back after leaving a message with initial enquiry. Helpful, cheery staff.”
Helpful Report
Posted 9 years ago
Thank you for your feedback, we really appreciate you taking the time to review and are happy to hear you had a pleasant transaction. Kind regards, Lord's Online Shop
Posted 9 years ago
Day
Verified Buyer
“Very good service. The book I wanted was "out of stock", but I still went on and ordered it and it was delivered fairly quickly - thanks”
Helpful Report
Posted 9 years ago
Thank you for your feedback, we really appreciate you taking the time to review and are happy to hear you had a pleasant transaction. Kind regards, Lord's Online Shop
Posted 9 years ago
David
Verified Buyer
“Excellent quality, and nice fit. Very highly recommended.”
Helpful Report
Posted 9 years ago
Thank you for your feedback, we really appreciate you taking the time to review and are happy to hear you had a pleasant transaction. Kind regards, Lord's Online Shop
Posted 9 years ago
Paul
Verified Buyer
“Excellent service which reflects the high quality brand you're dealing with. Standards, standards...”
Helpful Report
Posted 9 years ago
Thank you for your feedback, we really appreciate you taking the time to review and are happy to hear you had a pleasant transaction. Kind regards, Lord's Online Shop
Posted 9 years ago
Raymond
Verified Buyer
“I was very surprised at the beauty of the ashes urn its something I shall treasure ,I was also impressed by the delivery service .”
Helpful Report
Posted 9 years ago
Thank you for your feedback, we really appreciate you taking the time to review and are happy to hear you had a pleasant transaction and enjoy the product you received. Kind regards, Lord's Online Shop
Posted 9 years ago
John
Verified Buyer
“Delivery cost was expensive (50% of item) and when tankard arrived the 'Lords' plaque was not attached. In view of timescale (was for a special birthday gift), I had to take to a local trophy engraver to attach plaque. Very disappointing”
Helpful Report
Posted 9 years ago
Thank you for taking the time to review your transaction. We are sorry to hear that the item you received was faulty. In the unlikely event that this happens with any future orders, please contact us and we can help you with a replacement. Kind regards, Lord's Online Shop
Posted 9 years ago
Cotterell
Verified Buyer
“Very pleased with the service it was easy and staff were extremely helpful when I phoned”
Helpful Report
Posted 9 years ago
Thank you for your feedback, we really appreciate you taking the time to review and are happy to hear you had a pleasant transaction. Kind regards, Lord's Online Shop
Posted 9 years ago
West
Verified Buyer
“My purchase of "The Laws of Cricket" were despatched within the time advised by the MCC. I am very happy with the product and the service received.”
Helpful Report
Posted 9 years ago
Thank you for your feedback, we really appreciate you taking the time to review and are happy to hear you had a pleasant transaction. Kind regards, Lord's Online Shop
Posted 9 years ago
Nigel
Verified Buyer
“Hi, I'm disappointed that I still haven't received the items ordered. I called to check progress and was told that the MCC rule book was out of stock and that my order would be dispatched once copies arrived in store. There was no auto-prompt or courtesy call to alert me to such a delay. Timing was critical as I am traveling tomorrow (Tuesday 31 March) and wanted to take these items to my nephew - a mad cricket fan - for his birthday. The young lady I spoke to in the shop over the phone was very helpful and nice, but there wasn't much that she could do. Regards, Nigel”
Helpful Report
Posted 9 years ago
Thank you for your feedback in regards to your transaction. Please accept our apologies that we were unable to meet your shipping deadline. If any of your future orders are required by a specific date, please let us know so that we can ensure we get this to you on time. Kind regards, Lord's Online Shop
Posted 9 years ago
Anonymous
Verified Buyer
“Was very easy to book the tickets no problems piece of cake”
Helpful Report
Posted 9 years ago
Thank you for your feedback, we really appreciate you taking the time to review and are happy to hear you had a pleasant transaction. Kind regards, Lord's Online Shop
Posted 9 years ago
Richard
Verified Buyer
“Staff are excellent, very helpful and friendly. Unfortunately one item was wrong size but when I rang staff advised me how to return item etc. Wonderful.”
Helpful Report
Posted 9 years ago
Thank you for your feedback, we really appreciate you taking the time to review and are happy to hear you had a pleasant transaction. Kind regards, Lord's Online Shop
Posted 9 years ago
Lola
Verified Buyer
“The service I received over the telephone was friendly, helpful and accurate when I queried whether an out of stock item would be available to be delivered in the timescale I needed. The 'History of the Cricket Bat' which I ordered arrived in time. Although it was well packaged, as were the other items I have ordered previously, I was very disappointed to hear a 'clunking' sound as I was unwrapping it! The frame did not have any glass in it and I think this may have been the reason some of the pieces had come loose. The two cameos on either side had come unglued, as had the sign at the top. It may be that the glue applied had not been liberal enough, or that it had just dried out. I decided to re-glue these pieces myself rather than return it, due to the fact it was a present and I wouldn't have time. With the glue applied it was fine. I only mention this as at £60.00 it is not a budget item and it may be worth checking other stock before sending out, in case any other items have the same problem. This has not put me off using Lords again as the items and service have very good and overall I have been pleased.”
Helpful Report
Posted 9 years ago
Dear Lola, Thank you for taking the time to review your transaction. We are really pleased that you are happy with the service you received over the phone. However, we apologise that the item you ordered was delivered damaged. In the unlikely event that this happens again, please contact us directly and we will arrange for an exchange of the item. Kind regards Lord's Online Shop
Posted 9 years ago
Patrick
Verified Buyer
“I was very impressed with the help I was given to change a delivery address. Chloe was very helpful when I asked if changing a delivery address was feasible . The goods arrived promptly and within the specified time. An excellent service which I will use again, thank you. Patrick”
Helpful Report
Posted 9 years ago
Thank you for your feedback, we really appreciate you taking the time to review and are happy to hear you had a pleasant transaction. Kind regards, Lord's Online Shop
Posted 9 years ago
Anonymous
Verified Buyer
“So simple to order, and the tickets arrived in two days. The tickets were gifts and are nice looking and fairly large. Website and information leaflet I closed with the tickets gave a detailed explanation of how to use them.”
Helpful Report
Posted 9 years ago
Thank you for your feedback, we really appreciate you taking the time to review and are happy to hear you had a pleasant transaction
Posted 9 years ago
Richard
Verified Buyer
“High quality product,web site very good, good communication and quick delivery thank you”
Helpful Report
Posted 9 years ago
Thank you for your feedback, we really appreciate you taking the time to review and are happy to hear you had a pleasant transaction
Posted 9 years ago
Robertshaw
Verified Buyer
“Laws Of Cricket booklet arrived quickly and well packaged.”
Helpful Report
Posted 9 years ago
Thank you for your feedback, we really appreciate you taking the time to review and are happy to hear you had a pleasant transaction.
Posted 9 years ago
Anonymous
Verified Buyer
“Really looking forward to finding dates to redeem the vouchers for the tour + afternoon tea. I just hope it is as easy to add a third person to the booking as Rupert told me on the phone that it would be. My Dad wants to join my Mum and I!”
Helpful Report
Posted 9 years ago
Thank you for your feedback, we really appreciate you taking the time to review and are happy to hear you had a pleasant transaction.
Posted 9 years ago
Lord's Online Shop is rated 4.3 based on 705 reviews
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