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Lord's Online Shop Reviews

4.3 Rating 705 Reviews
82 %
of reviewers recommend Lord's Online Shop
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Phone:

0845 862 9840

Email:

sales@shop.lords.org

Location:

Unit 32, Wornal Park
Buckinghamshire
HP18 9PH

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Anonymous
Anonymous  // 01/01/2019
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Raghavendra
Verified Buyer
“Excellent customer service! Thank you”
Helpful Report
Posted 9 years ago
Thank you for your feedback, we really appreciate you taking the time to review and are happy to hear you had a pleasant transaction.
Posted 9 years ago
Anonymous
Verified Buyer
“Ordering was very easy, tickets arrived promptly & booking a tour date & time was also done with ease. The complete process was a credit to you.”
Helpful Report
Posted 9 years ago
Thank you for your feedback, we really appreciate you taking the time to review and are happy to hear you had a pleasant transaction.
Posted 9 years ago
Swapnil
Verified Buyer
“I was waiting for 3 items for more than 3 weeks. They didn't inform me about my order delay until I called up their call centre and asked more details. As one item out of 3 from my order was not available in their warehouse, so they were waiting for availability of that stock. They didn't bother to inform me the current situation.”
Helpful Report
Posted 9 years ago
Thank you for taking the time to write your review and we are sorry to hear you were not satisfied with the service you received. We endeavour to contact customers as soon as an item is out of stock and apologise if this took too long in your case. Your order placed on 20/01 was dispatched on 02/02 and we will work to improve our communication and delivery times in future. Thanks again.
Posted 9 years ago
Catherine
Verified Buyer
“I was very pleased to think that I was purchasing something so exclusively regarding cricket for my husband, and my father. I ordered and have received 2 t-shirts and the standard of material appears to be very good - the sizing is slightly smaller than I would have anticipated but it worked in my favour as there were only Size L available in the choices I made and as both my husband and father would ordinarily wear an M, the fact that the L fits is good for me! I was very disappointed that having been told I was eligible for a discount this was not followed through at the check out and then the double whammy was being charged twice for p&p when the delivery address was the same for both and neither t-shirt was more than the minimum weight allowance. I would advise that multiple orders to the same address should not carry the same p&p for each item. My husband is very happy with his present, my father won't get his till May - I just hope my husband doesn't send it back when he sees the bill!!”
Helpful Report
Posted 9 years ago
Thank you for your feedback, we really appreciate you taking the time to write your review. We will be in touch directly to discuss this further with you.
Posted 9 years ago
David
Verified Buyer
“Very quick and easy process to make a purchase.”
Helpful Report
Posted 9 years ago
Thank you for your feedback, we really appreciate you taking the time to review and are happy to hear you had a pleasant transaction.
Posted 9 years ago
Anonymous
Verified Buyer
“Lords is always helpful and gracious, even to those of us who request tickets to be send abroad.”
Helpful Report
Posted 9 years ago
Thank you for your feedback, we really appreciate you taking the time to review and are happy to hear you had a pleasant transaction.
Posted 9 years ago
Ian
Verified Buyer
“products i bought very good excellent quality as you would expect from lords received them 4 days after ordering them only problem was the delivery company, who left my package on my drive, as this is an open driveway i was very lucky that no one had seen the package and taken it.”
Helpful Report
Posted 9 years ago
Thank you for your feedback, we really appreciate you taking the time to review and are happy to hear you had a pleasant transaction. We will be sure to pass on your feedback regarding the delivery company to the relevant department.
Posted 9 years ago
Anonymous
Verified Buyer
“Really easy to purchase tickets for a tour of Lord's and then arrange a suitable date. Tickets came within a couple of days of ordering. We're looking forward to the tour!”
Helpful Report
Posted 9 years ago
Thank you for your feedback, we really appreciate you taking the time to review and are happy to hear you had a pleasant transaction.
Posted 9 years ago
David
Verified Buyer
“Excellent web site and very propmt delivery. Thank you .”
Helpful Report
Posted 9 years ago
Thank you for your feedback, we really appreciate you taking the time to review and happy to hear you had a pleasant transaction. Kind regards, Lord's Online Shop
Posted 9 years ago
Caroline
Verified Buyer
“Fast delivery and quality products”
Helpful Report
Posted 9 years ago
Thank you for your feedback, we really appreciate you taking the time to review and happy to hear you had a pleasant transaction. Kind regards, Lord's Online Shop
Posted 9 years ago
Anonymous
Verified Buyer
“Very easy process to purchase tickets and delivered in the promised timescale.”
Helpful Report
Posted 9 years ago
Thank you for your feedback, we really appreciate you taking the time to review and happy to hear you had a pleasant transaction. Kind regards, Lord's Online Shop
Posted 9 years ago
Blogg
Verified Buyer
“Very impressed, ordered an item on the tuesday to give my boyfriend over the weekend as we were actually coming for a tour on the sunday. The item arrived on the friday just in time! Good price, quality item!”
Helpful Report
Posted 9 years ago
Thank you for your feedback, we really appreciate you taking the time to review and happy to hear you had a pleasant transaction. Kind regards, Lord's Online Shop
Posted 9 years ago
Singh
Verified Buyer
“I ordered Lord's "fridge magnet bat" and got the delivery quiet early. The product finishing is outstanding whereas, it would be better if, product dimensions are also mentioned along with products. The bat size is quiet small, in comparison to online picture. Overall satisfied!”
Helpful Report
Posted 9 years ago
Thank you for your feedback, we really appreciate you taking the time to review and happy to hear you had a pleasant transaction. Kind regards, Lord's Online Shop
Posted 9 years ago
Hayley
Verified Buyer
“Very friendly and helpful when I called to make my order. And my order arrived faster then I expected. Very good thankyou.”
Helpful Report
Posted 9 years ago
Thank you for your feedback, we really appreciate you taking the time to review and happy to hear you had a pleasant transaction. Kind regards, Lord's Online Shop
Posted 9 years ago
Anonymous
Verified Buyer
“very easy”
Helpful Report
Posted 9 years ago
Thank you for your feedback, we really appreciate you taking the time to review and happy to hear you had a pleasant transaction. Kind regards, Lord's Online Shop
Posted 9 years ago
Ray
Verified Buyer
“I found the website very easy to follow. This was very important as I am in Australia. Payment was very easier. Goods arrived very promptly which was important as they were a gift for my son in law.”
Helpful Report
Posted 9 years ago
Thank you for your feedback, we really appreciate you taking the time to review and happy to hear you had a pleasant transaction. Kind regards, Lord's Online Shop
Posted 9 years ago
Jones
Verified Buyer
“Fast efficient no fuss”
Helpful Report
Posted 9 years ago
Thank you for your feedback, we really appreciate you taking the time to review and happy to hear you had a pleasant transaction. Kind regards, Lord's Online Shop
Posted 9 years ago
Wray
Verified Buyer
“No e-mail confirmation, the order was cancelled without my knowledge or awareness. Included in the order was a souvenir Ashes scorecard. I took my son to watch the Ashes match at Lord's. It was his first game. This was to be his Christmas present. The order was accepted in October and cancelled without me knowing in November. I did ring up but was told to wait as some items in the order were out of stock. This is no way to run a mail-order business. When I re-ordered the items (this time in stock) were of good quality”
Helpful Report
Posted 9 years ago
Thank you for your feedback, we really appreciate you taking the time to review and will pass on your comments to the relevant people. Kind regards, Lord’s Online Shop
Posted 9 years ago
Anonymous
Verified Buyer
“The service was quick and very efficient and I received our tickets the same week. Thank you”
Helpful Report
Posted 9 years ago
Thank you for your feedback, we really appreciate you taking the time to review and happy to hear you had a pleasant transaction. Kind regards, Lords Online Shop
Posted 9 years ago
Baker
Verified Buyer
“I ordered a cricket book online in December 2014 and was told it was not in stock but would be ordered from the supplier. I then heard nothing from Lords Online Shop for several weeks and when I sent them an e-mail (in January 2015) the reply was to the effect that it was out of print and would I like to order another book or receive a refund. I ordered another book which I am satisfied with (and did not have to pay the £3 difference in the prices of the two books) But the point is that if I had not "chased" Lords Shop for the original book would I still be waiting for it without any news from them? Surely they should have told me it was out of print when I first ordered it? Brian Baker, Peterborough”
Helpful Report
Posted 9 years ago
Thank you for your feedback, we really appreciate you taking the time to review and will pass on your comments to the relevant people. Kind regards, Lord’s Online Shop
Posted 9 years ago
Lord's Online Shop is rated 4.3 based on 705 reviews
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