“Items came in 2 seperate deliveries one of which was a couple weeks later than anticipated.I wasn't contacted to be told any of this information and had to call a couple times to chase up my order.”
“I ordered my daughters birthday present and delivery was stated to be 2-5 working days. Over a week later and nothing.
Once I complained I did get the item within a few days but unfortunately not on time for the birthday.”
“Was really disappointed that someone sent me the wrong size and also didn't even put an invoice in it. Being disabled I then had to get someone to take it back to the post office for me, get a label printed by them and send it back. This caused me great stress and as it is a present for my grandson, I don't even know if I am going to get the replacement in time. I explained all this to them and I was just told how to send it back, there was an attempt at an apology, but no offer of compensation like reduced price or anything, which I feel is bad customer service, after all, it was their mistake!”
“Great products and good prices. They did send me the wrong item out of 2 items which was very very disappointing, but will refund me and covered the cost of express shipping for a new item. couple days delay in email response but helpful customer service team too. 👍”
“Great products and good prices. They did send me the wrong item out of 2 items which was very very disappointing, but will refund me and covered the cost of express shipping for a new item. couple days delay in email response but helpful customer service team too. 👍”
“Good products and good prices. Cheapest one I found for a certain item. I did get sent the wrong item which was very disappointing but they will refund me and covered the cost of express shipping for a new one. 👍”
“Product arrived perfectly. Small issue was that the speedy delivery option that I paid for didn’t work and it arrived on the same date as standard delivery times. However after a short email I got a smooth refund for the extra delivery charge I spent”
Hey Chris, really sorry to hear this. Please get in touch with our customer service team via help@lostuniverse.com who will resolve this for you.
LU ⚡️
“The product was fine and as advertised but the packaging was ridiculous. A very large box stuffed full of paper for a messenger bag that was already in a plastic bag. The packaging tech should be fired.”
“Items come fairly quick which was good,
But my items didn’t have any Extra packaging/bubble wrap on them (just envelope) and 1 of the unit had a mark/scuff on..
not overly fussed about it, but if there was any extra bubble wrap on them it would of got marked up..”
