Love Lights Reviews

Name: Love Lights
Address: 39 Lullingstone CrescentIngleby Barwick, Stockton-on-Tees
Rating: 4.43

4.4 Rating 1,014 Reviews

85 %

of reviewers recommend Love Lights

Company Reviews

Questions

Metrics

4.4

Based on 1,014 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 76%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour

Visit Website

Phone:

(01642) 424844

Email:

sales@lovelights.co.uk

Location:

39 Lullingstone CrescentIngleby Barwick
Stockton-on-Tees
TS17 5GJ

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Love Lights 5 star review on 27th April 2021

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Whilst the correct item was supplied unfortunately the delivery time was 10 working days, exceeding the expected time”

Helpful Report

Posted 6 years ago

“The products are great. As they were on back-order, we had to wait a little while. Although Love Lights responded quickly to my emails, I would have preferred them to keep me updated as to the progress of the order, rather than me having to chase them for information.”

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Posted 6 years ago

“Excellent fittings and super value. Speedy delivery. Many thanks.”

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Posted 6 years ago

“I ordered some under cupboard lights and associated driver from your site due to the competitive price but mainly due to the 2-3 day delivery, this would have given the opportunity to wire these in jsut in time before the tiler came back to finish the splashbacks (it was a real last minute decision). The order was confirmed and a confirmation of dispatch emailed to me but it never arrived and after 5 days when the tiling had been done I requested a refund, another 3-4 days later I still hadn't received the order or the refund so requested again and was eventually refunded. Very very poor and very disappointed that, unless we surface mount the wiring we have lost the opportunity to install under cupboard lights.”

Helpful Report

Posted 6 years ago

Hi, Please accept our apologies for the delay in dispatching the order however our website states 2-7 working days for delivery, this allows us to order the items from the correct manufacturer if not in stock with ourselves and then have these dispatched. Once again once please our apologies. Kind Regards Lynsey Love Lights

Posted 6 years ago

“Excellent company very easy website lots if choice and very speedy delivery well done and thank you!”

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Posted 6 years ago

“Took 2 weeks to dispatch lighting, despite all items being in stock and stating 2-7 day delivery. Contacted 3 times to chase with no genuine effort to speed up the delivery process”

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Posted 6 years ago

“Very helpful advisor, sorted out my issues very quickly. Thank you”

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Posted 6 years ago

“Great service, efficient delivery and the best price. 👍”

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Posted 6 years ago

“Amazingly helpful customer services, products delivered quickly, and very happy customer.”

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Posted 6 years ago

“Order placed and received. Took a little longer than expected. Communication could be better But items arrived all good in the end”

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Posted 6 years ago

“The delivery took quite long, but we received our item eventually. Beautiful and quality ceiling light, but not easy to put it up,”

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Posted 6 years ago

“Delighted with my Plinth and Under Cabinet lights, best price always, thank you”

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Posted 6 years ago

“Prompt service, order arrived within the stated time.”

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Posted 6 years ago

“Great service. Lights arrived within a week and are beautiful. Great value and quality. Have recommended lovelights to all my friends”

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Posted 6 years ago

“It was an excellent service.”

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Posted 6 years ago

“Ordered this replacement shade for light I already have but was too big for the fitting I have 😂”

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Posted 6 years ago

Hi Linda, If the fitting you have purchased is too big for the lights you have it would seem you have the Cooper ceiling range which was discontinued several years ago and not the Morgan range you purchased. The shade can be used as there are additional parts that can be purchased, please see product codes https://www.lovelights.co.uk/search/shadetool https://www.lovelights.co.uk/search/shadering-g9-metal Kind Regards Lynsey Love Lights

Posted 6 years ago

“Excellent product, value for money, slightly slow on delivery.”

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Posted 6 years ago

“Stunning boxwood trees! So pleased with the products and service I'm now looking to order another four.”

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Posted 6 years ago

“Have you gone out of business? I ordered a product from you on 17th September and although it was £99 and you claim this is free delivery you charged me £5.95 for delivery when, 9 days later 26th sept the product had not arrived so I tried to call to seek advice no answer, so I sent an email cancellation as per your details and have had no response or refund or product delivered for that matter. Where is my refund?”

Helpful Report

Posted 6 years ago

Hi Clare, Please accept our apologies, our website states orders over £99 are free delivery so it looks like it has charged you the delivery cost as it was exactly £99. I have requested for this to be changed to avoid confusion in the future. We have moved premises which has caused some delays however we have not stopped trading. Your order has been passed across to accounts to process the refund. I will ensure a member of the team emails you with an update as soon as possible. Sorry for the inconvenience this has caused. Kind Regards Love Lights

Posted 6 years ago

“I purchased a Dar Lighting Journal JOU5575 floor lamp on 8th Sept 2018. The product arrived damaged, with the bulb holder very bent and distorted. Fortunately I had a similar lamp before, which I was replacing, and was able to dismantle the lamp head and repair the soft metal bulb holder assembly so that it now works OK. It might be a good idea to check these products more carefully before dispatch.”

Helpful Report

Posted 6 years ago

Hi Peter, We are sorry to hear the fitting arrived damaged, had we been informed that this had arrived damaged then a replacement could have been dispatched, is there a reason why you did not notify us of the damage??. Our parcels and its contents are checked before dispatch however from time to time can be damaged in transit and if notified a replacement can be dispatched. Kind Regards Love Lights

Posted 6 years ago

Love Lights is rated 4.4 based on 1,014 reviews